Weekly Timesheets not loading

Same here. Was able to replicate the error on multiple devices with multiple different accounts when trying to submit weekly timesheets

We recognize the need and urgency to enter weekly timesheets for your multiple employees, Kati and stoutishgoat.

Currently, we have an ongoing investigation relating to weekly timesheets not loading efficiently in QuickBooks Online. Please know that our product engineers are aware of this issue and are implementing measures to provide timely resolution.

For now, we recommend contacting our Customer Care Team to have your account added to the list of affected users. This way, you'll receive real-time updates through email notification regarding the status of the investigation.

Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

Moreover, if you need to enter a single day or event at a time for your employees, you can track and record single-time activity timesheets in QBO.

We'd appreciate your patience and understanding as we work towards a resolution to this concern. We'll keep this forum available so you can always leave a reply below. We'll be sure to get back and provide additional help or updates. 

I tried to do the online chat for one of my employees and started the conversation, gave the log-in information, and the person never came back to the chat line. I responded back after 10 minutes with Hello and then again 15 minutes later asking if the person was still there, both times with no response, so I disconnected the call. I also tried to hit the phone number listed to call from the phone and it never connected. Our employee is getting a prompt that his timesheets are not syncing and that our company no longer uses Workforce now. I tried all the troubleshooting steps on his phone such as turning on/off, making sure tracking location was on, etc. Is there a specific requirement for using Windows 11 or a certain phone version? Could older phones or older versions of Windows cause an issue?

I know that reaching out for support can take time and effort, and I appreciate your dedication to doing so, HB66.

I also understand that delays can be upsetting, and I recognize the inconvenience caused by the issue you're facing. I'm here to assist you by providing troubleshooting steps to help resolve the problem.

It would be helpful if you could log out of your account and clear your cache and cookies. This can potentially resolve the issue you're encountering, as cache buildup can affect browsing performance. Afterward, log back in and check if you can successfully enter the time.

If the problem persists despite the steps, I suggest contacting our support team again. They will be able to investigate the issue further and take the necessary steps to fix it on your behalf.

Furthermore, I've attached an article that offers valuable insights on tracking and managing your employees' timesheets. Refer to this article: Track and Manage QuickBooks Time in QuickBooks Online.

If you require further assistance managing employees' time or related matters, reply to this thread. I am here to support you at any time.

After trying the online chat, calling then getting disconnected, the third call was successful. I was told we should write down or take a picture of any hours that did not sync, then delete the app from the phone. I was assured we would not lose any other data after deleting the app and we did not. You will then need to go back to your app store and download the app again. It will take a few minutes to sync your data and may circle around for a few minutes as it does this, so be patient. You may need to add any missing data that did not sync. This solved our issue. I hope this is helpful.

I'm still having this problem with multiple clients - Elite support on the phone has taken up much of my time with zero answers. I am beyond frustrated 

I can see the urgency of having your multiple clients enter time on their weekly timesheet, Penny. And let me provide details about this.

As I've checked our records, I see an ongoing issue with users unable to enter time in the weekly timesheet. Our engineering team is actively working to resolve the issue you're experiencing right now. But rest they're doing their best to get you back on track as soon as possible. While they do, I suggest contacting our Customer Care Support Team to include you in the list of affected users. Once they add you, expect an email from our engineers for updates. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Additionally, here's an article that contains a list of payroll reports you can use to obtain information about your employees' earnings, taxes, and deductions.: Run payroll reports in QuickBooks Online Payroll.

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

yes, clearing the cookies/cache/ going incognito/ etc doesn't work.  It's not the network down, they have removed this feature from a plus subscription.