When uploading the invoice template, i cannot preview the custom template. i have narrowed the error to be when row number is one of the field it wouldnt show the preview. in the template putting <srno> seems to not allow me to preview it also.
Can you please provide me the exact error you're getting so I can properly address your concern? As an initial troubleshooting step, let's access your account via an incognito or private window to see if you're able to preview your custom invoice template.
If it works, let's go back to your main browser and clear the cache. This helps remove data that has been stored over some time and allow QuickBooks to load as a new page and remove any errors or glitches that may cause this odd behavior. As an alternative, you can also use other supported browsers.
If you're still getting the same results, let's try updating the Adobe Reader/Acrobat to the latest version. To do this, please follow the steps below:
Close Acrobat/Reader and all open web browser windows.
Select the Start button at the bottom left of your screen.
Type Control Panel, then press Enter.
Click Programs and Features and select Acrobat or Adobe Reader, then Uninstall/Change.
In the Setup dialog box, select Next.
Select Repair, then Next.
Select Install. When the process is complete, select Finish.
Restart your computer. Then, log back in to your account.
opening it in incognito didnt resolve the issue i dont think its acrobat reader issue since i cant preview it at quickbook. i narrowed the issue to be row number field isnt working and probably causing issue to the preview.
I appreciate the screenshot you've provided for your concern, proj. Since you've followed the standard basic troubleshooting presented by my colleague, I suggest re-importing the invoice template using another supported browser. So we can identify if its data damage issues.
However, If you're still getting the same effects, I recommend reaching out to our Customer support team, they have the tools to pull up your account in a secure environment and to investigate what causes this issue.
Before diving in, I want to ensure your issue gets prioritized and addressed on time, thus I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.