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rapidcontracting
Level 1

Does anyone have any issues opening invoices? If I click to open nothing happens.

 
11 Comments 11
Anonymous
Not applicable

Does anyone have any issues opening invoices? If I click to open nothing happens.

Good day, @rapidcontracting,

 

Thanks for getting in touch with us today. Let's make sure you're able to open your invoice transactions.

 

Our Support Team has not communicated any similar issues reported by other users. In the meantime, let's try opening your invoices on a private browser. The incognito window does not save data history in the cache making it a good place to isolate web data issues. Here's how to open a new window:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can view your invoices without any issues, you can go back to the regular browser then clear your browser's cache. This cleans up the data on your cache that's causing performance issues in QuickBooks. That should circumvent your invoicing issue, @rapidcontracting.

 

Let me know how this goes by mentioning me in this thread. I want to make sure everything gets resolved for you. Have a great day!

jw15
Level 1

Does anyone have any issues opening invoices? If I click to open nothing happens.

When I try to open my invoices, a green circle populates the screen in perpetuity.

Please help!

Anonymous
Not applicable

Does anyone have any issues opening invoices? If I click to open nothing happens.

Welcome and thanks for joining the discussion, @jw15,

 

I want to ensure you can create invoices in QuickBooks. Before anything else, may I know if you have tried doing the steps I've outlined above? I suggest following it first and see if it works for you.

 

However, if you keep getting the same unresponsive behavior, I would recommend contacting our QuickBooks Online Care Team. They have the option to review your account and open an investigation for you. here's how to contact us:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

In the meantime, you can open an invoice report and access the transactions from there. Here's how:

 

  1. Go to the Reports tab.
  2. Choose Invoices and Received Payments from the Who owes you section.
  3. Update the Report Period.
  4. Click the Amount to pull up the invoice information.

 

Please update me on how the call goes. I'll be around if you ever need further assistance. Have a good one!

beckyv
Level 1

Does anyone have any issues opening invoices? If I click to open nothing happens.

Browsing history cleared from all time and still did not help to open invoices for me

Rasa-LilaM
QuickBooks Team

Does anyone have any issues opening invoices? If I click to open nothing happens.

Thanks for joining on this thread, @beckyv.

 

I appreciate you sharing with us the result of the troubleshooting steps. Let’s try another one, so you can open invoices seamlessly.

 

 This type of problem can happen when the pop-up windows are being blocked. Configuring the settings of your browser will help you get back up and running again.

 

 The process differs which one you’re currently using. For Google Chrome, check out the steps below.

 

  1. Click the three-dot icon in the upper left to select Settings.
    pop.png
  2. This will open another page where you can click the Advanced link.
    pop1.png
  3. Under Privacy and security, choose Site settings to select Pop-ups and redirects.
    pop2.png
  4. Another page will show up where you can toggle the Allowed slider.
    pop4.png
  5. If you want to keep the pop-ups blocked, add an exception for QuickBooks Online.
  6. Click the Add button and then key in qbo.intuit.com.
  7. Tap the Add menu to keep the changes.

For other browsers, the following guide provides an overview of how to update the set up: Why doesn't anything happen when I select a button or link?

 

I also suggest running the Health Checkup tool to identify any issues with the browser.

 

For future reference, check out the Troubleshooting browser problems guide. It provides an overview of the steps on how to fix unexpected behavior when using QBO.

 

 Reach out to me if you have any other concerns or questions. Please know I’m always ready to answer them for you. Have a good one.

halicleveland
Level 1

Does anyone have any issues opening invoices? If I click to open nothing happens.

I'm shocked that nobody else has reported this problem. I have one client, out of 200, who has this issue constantly. When opening an estimate, the page takes too long to load and issues a message that the page is unresponsive.  We have opened his QBO file on different computers, with different browsers and different users and the problem is consistent. Clearing the cache does nothing. Adding qbo.intuit.com to the allowed popups does nothing. Using an incognito window does reduce the wait time of the unresponsive page, but there is still a wait time. Are there any new ideas on how to correct this problem?

Mark_R
QuickBooks Team

Does anyone have any issues opening invoices? If I click to open nothing happens.

I appreciate you posting here in the Community and performing the troubleshooting steps shared by my colleagues above, @halicleveland.

 

I'd like to redirect you to the right support group available to investigate this issue and get this addressed immediately.

 

Since clearing your browser's cache and adding QuickBooks to the allowed popups don't work, I recommend contacting our Phone Support Team. This way, they can further investigate why QuickBooks is unresponsive when opening transactions. Also, they can create an investigation ticket if other users are experiencing the same.

 

To reach them, click the ? Help button at the top right corner and select Contact Us to talk with a live agent.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and stay safe.

Abc-123
Level 1

Does anyone have any issues opening invoices? If I click to open nothing happens.

I'm having the same issues, tried the things suggested to no avail.

Clicked on "Help" icon and even that won't load.

Some other pages load, and some don't. 

Been like this for a month or two now. 

Everything loads on my mum's computer, but only some things on mine.

Any suggestions or help would be appreciated. 

 

JessT
QuickBooks Team

Does anyone have any issues opening invoices? If I click to open nothing happens.

Hi Abc-123,

 

It sounds like the issue is on the browsers of your computer. You can try updating them. If the same thing happens, please contact our Support team to check this further. They can use a screen-sharing tool to gather more data to investigate the issue.

 

If your account cannot load anything, you can use the test account when contacting our Support team.

  1. Click on this link: https://qbo.intuit.com/redir/testdrive.
  2. Click Help and choose Contact Us.
  3. Enter something like cannot view invoice and click Continue.
  4. Choose Chat or Get a callback. These options are available from 6 AM to 6 PM PST on weekdays.

Feel free to go back to this thread if you need anything else. You can also check for more references on the main support page.

dsnotagain
Level 1

Does anyone have any issues opening invoices? If I click to open nothing happens.

This suggestion worked for me. Will see how long it lasts.

(Allowing (Adding) quickbooks pop-ups)

alexclaude1
Level 2

Does anyone have any issues opening invoices? If I click to open nothing happens.

Same here!!! Right now I'm trying to convert a quote into an invoice but each time i try to open the quote or try to click on "convert to invoice"!!! 
The system does this with quote and invoice at least a few times a week..!!

My spreadsheets and my excel invoices were more rudimentary, but at least they opened on demand..!!! That's so annoying,

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