Getting an error: "Nothing to print. No statements were created. There are no outstanding invoices"

Getting rid of the error message prompt you received while printing your invoice is my priority, @ThePrintGuy1.

In QuickBooks Desktop, you can download a tool and use its function to fix printing issues so you can print invoices successfully. Let me walk you through the steps on how you can accomplish this.

1. Download the QuickBooks Tool hub.
2. Open and install the downloaded file.
3. On the QuickBooks Tool app, select Program Problems.
4. Click Print & PDF Repair Tool.

Let the tool run for up to 30 min and restart your computer once done before running QuickBooks. But if the same error message still pops up, I'd recommend following the Step 4 and 5 instructions outlined in this article: How to Resolve Printing Issues in QuickBooks Desktop?

Need help performing any tasks related to your sales and income transactions, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how you can manage your customer's activity and even customize sales form templates, to name a few.

Don't hesitate to post again here if you have questions with printing invoices or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

@ThePrintGuy1 

The message you're getting is a vexing and misleading message. With its long history, since the beginning of QuickBooks time, I'd think Intuit would have revised it. But no.

What it really means is, "Based on your statement settings there aren't any statements to print because all customers have (somehow) been excluded."

For example, you might have chosen a sub-set of customers and then also that they must have a customer balance that is greater than any of those customers have.

When creating statements, the options shown selected below are probably the most permissive. The settings highlighted in yellow are all restrictive. If you have any of them selected, consider - as a test - de-selecting them and see if statements are created:

Also,

- Make sure the Statement Date is current, to pick up all open transactions.

- If creating statements for a period, make sure the From and To date range is long enough to pick up activity.

I successfully moved my quickbooks to a new computer.  My only issue is trying to create and email my monthly statements.

It says there is nothing to print, no outstanding invoices...

It looks like it would print them out, but it won't email

Thanks for confirming that you're able to print the statements, jjewelty. 

Let perform some basic troubleshooting steps to ensure that the statements will be sent. Usually, this problem happens when the QuickBooks installer becomes corrupted during the transfer or migration. 

To get rid of the error, we can run the Install Diagnostic Tool from the QuickBooks Tool Hub. For the best experience, we recommend utilizing this tool on Windows 10, 64-bit.  When you're ready, here's how to install the software:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install, then agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

After that follow these steps to use the diagnostic utility:

1. Open the QB Tool Hub.
2. Select Installation Issues.
3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
4. When the tool finishes, restart your computer.

Once done, set up your email service in QuickBooks Desktop again and then try sending  a sample statement. For more solutions, I recommend reading this article: Fix errors related to damaged MSXML and C++.

I'm also adding this link that will guide you in designing the statements and invoices that you send to your customers: Use and customize form templates.

Feel welcome to visit the Community again with any concerns or questions you may have. Do you need help on other areas like expenses, sales, taxes, and payrolls? Just tag me below and I'll get back to you. 

I am having this same problem after moving Quickbooks to a new computer.  I can print a pdf of my statements, but when I try to email them, they are apparently not being created and I get this same message.  The tools did not help the problem.  Any other suggestions?

Hello there, Frank331.

I appreciate you sharing those details and attempting to resolve the issue. I can provide more information so that you can print and email your statements.

Before running Quick Fix my Program from the QuickBooks Tools Hub, make sure QuickBooks Desktop has been updated to the latest release. Updates include critical fixes, security patches, and compatibility. 

You can follow the steps below to manually update QuickBooks Desktop:

1. Go to Help and select Update QuickBooks Desktop.
2. Choose Update Now, then click Get Updates.
3. Once finish, close and reopen QuickBooks.
4. When asked to install the update, hit Yes.
5. Once done, follow the on-screen instructions.

I've added this article for more information: Update QuickBooks Desktop to the latest release.

After that, open the QuickBooks Desktop Tools Hub and run Quick Fix my Program. You should also configure your email service provider to ensure that you can send your statement seamlessly. Here's a link for your convenience: Connect your email to QuickBooks Desktop.

If you have any other questions or concerns, let me know in the comment. I'm always here to assist you further.

I have updated QuickBooks, rebooted, and run all of the tools in the Tools Hub with no effect.  Any other suggestions?

I can share some information about resolving the error you're having when trying to print your statements, @Frank331. 

Since you're still having an error when trying to print your statements, I suggest reaching out to our Customer Support team. They can check your account in a safe and secure environment and help you with resolving them. 

Follow the steps below on how to contact them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Here's some of the predefined customer, job, and sales reports that you can run to check the information that matters most to your business: Customize customer, job, and sales reports in QuickBooks Desktop. 

Let me know if you need more help printing your statements or anything else. I'm always here to answer them for you. Have a great rest of the day!

The error was with emailing statements, not printing them.  I called tech support and was told that emailing statements is no longer a function on versions of QuickBooks Desktop prior to 2020.  Moving QuickBooks to the new computer must have been the trigger to end it for me.

I appreciate your prior efforts, Frank331. Let me share some information regarding QuickBooks Desktop (QBDT) discontinuation policy.

To confirm, yes, emailing statements is no longer a function supported by the discontinued QuickBooks Desktop 2020 version along with QuickBooks Desktop Pro, QuickBooks Desktop Premier, QuickBooks Desktop Solutions, QuickBooks Desktop for Mac, QuickBooks Premier Accountant, and QuickBooks Enterprise Solutions. 

Starting from May 31, 2022, all versions of 2021 will be discontinued. After that, you won’t be able to access live support for help with issues such as accessing Payroll and Payments, online banking, and integrating with other Intuit-supported services.

 I'm also adding this article for more information: QuickBooks Desktop service discontinuation policy.

Consider switching to QuickBooks Online for uninterrupted service and security updates. Check out these articles to help you:

• Move your QuickBooks Desktop file to QuickBooks Online
• Learn how features and data move from QuickBooks Desktop to QuickBooks Online

I'm a few clicks away if you have follow-up questions on the discontinuation policy or other QuickBooks matters. Take care.

Hi, If I have QuickBooks desktop pro-2023, can I still send statements through the platform?

I have done everything in this site, and nothing is working. 

Hi I have Quickbooks Desktop pro 2023. Can I still send the statements though the platform?

Yes, @Limary. You can send statements to your customers using your QuickBooks Desktop (QBDT) Pro 2023 account.

I know that being able to send statements using the platform is significant for you. However, to provide you with the best possible solution, may I ask if you received any error messages?

If you're not receiving any error messages, please follow these steps to send statements accurately.

1. Ensure that all preferences are appropriately selected to generate the statement:
   

• The appropriate customer is separated.
• The customer should have an invoice or sales receipts within the statement period or before the statement date.
• If the desired customer has zero balance, the box with zero balance should be unchecked under the Do not create statements.

2. Select the Intuit Standard Statement for the Template.
3. If the Create One Statement is blank, choose Per Customer or Per Job from the drop-down.

4. Ensure the customer has a functional email address and has selected appropriate email preferences:

1. Select the Edit tab, then choose Preferences.
2. Choose Send Forms.
3. Check if the email address setup is working, then click OK.

If the emails still fail, the issue can be an overflow error. You can follow these steps to prevent it from happening.

1. Under the, put a check on the box for with a balance less than.
2. Change the input to 0.00.
3. Re-send the email.

In addition, I'll be adding this helpful resource that matters most to your business using your QBDT Pro 2023: Customize customer, job, and sales reports in QuickBooks Desktop.

I've got your back on this matter. You can always come back to us if there's anything else you need further assistance with sending statements to your customers. I'd be glad to assist you at any given time.

I can create the statements, I can print them, I can print them in pdf form... What I cannot do is send the statements through the quickbooks platform because it says "nothing to print. no statements were created. There are not outstanding invoices....."

Thank you for providing the exact error message you received when attempting to send statements through QuickBooks Desktop (QBDT), Limary. This information helps identify potential solutions and ensure a smoother workflow moving forward.

First, ensure you've set up functional emails in the Send Forms Preferences. You can refer to the steps shared by my colleague Sherrie above. This way, you can smoothly transmit statements to your customers.

After doing so, if you're still unable to send statements or get the same prompt message, I suggest running the Verify/Rebuild tool. This will help detect system errors or damaged data and refresh the QuickBooks company file.

Before performing this process, please create a backup copy of your company file so that if changes occur, you can restore and undo it easily.

First, let's rebuild the data.

1. On the top menu, click File.
2. Pick Utilities.
3. Select Rebuild Data.
4. Click OK if you receive a prompt to back up your company file.
5. When you get the message that Rebuild has completed, hit OK. 

To ensure your file has no errors or data damage, we can verify your company data. 

1. Go to the Filemenu.
2. Click on Utilities.
3. Select Verify Data. 

The troubleshooting steps outlined above should help you overcome the prompt message you received. By following these measures diligently, we aim to resolve any issues swiftly and effectively. If you have additional questions regarding sending statements through QBDT, please tap the Reply button. I'll be more than happy to help you further, Limary.