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How do I change the "Reply To" email in Invoicing? I am the Admin but not the Accountant. When we send invoices, if customers reply to the emails the responses come to me

 
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Best answer July 01, 2020

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QuickBooks Team

How do I change the "Reply To" email in Invoicing? I am the Admin but not the Accountant. When we send invoices, if customers reply to the emails the responses come to me

I'll help you change your customer-facing email in QuickBooks Online (QBO), @Brad Martin.

 

In QuickBooks Online, you have the option to use your company email or a different email when sending your forms to your customer. You can enter this information on the Accounts and Settings page. 

 

Here's how:

  1. From the Gear icon, select Account and Settings.
  2. Select the Company tab.
  3. In the Contact info section, click the Pencil icon.
  4. Uncheck the Same as company email checkbox.
  5. Enter the new email address in the Customer-facing email field.
  6. Select Save and Done.

 

Let me share these articles for additional guide references: 

After your customer pays their invoices, read through this article to record them: Record invoice payments in QuickBooks Online.

Please let me know if you have additional questions or concerns. I'll be here every step of the way.

View solution in original post

1 Comment
Highlighted
QuickBooks Team

How do I change the "Reply To" email in Invoicing? I am the Admin but not the Accountant. When we send invoices, if customers reply to the emails the responses come to me

I'll help you change your customer-facing email in QuickBooks Online (QBO), @Brad Martin.

 

In QuickBooks Online, you have the option to use your company email or a different email when sending your forms to your customer. You can enter this information on the Accounts and Settings page. 

 

Here's how:

  1. From the Gear icon, select Account and Settings.
  2. Select the Company tab.
  3. In the Contact info section, click the Pencil icon.
  4. Uncheck the Same as company email checkbox.
  5. Enter the new email address in the Customer-facing email field.
  6. Select Save and Done.

 

Let me share these articles for additional guide references: 

After your customer pays their invoices, read through this article to record them: Record invoice payments in QuickBooks Online.

Please let me know if you have additional questions or concerns. I'll be here every step of the way.

View solution in original post

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