How do I change the "Reply To" email in Invoicing? I am the Admin but not the Accountant. When we send invoices, if customers reply to the emails the responses come to me

Hi, 

Can you have 2 email addresses? My manager has his email address in the contact info - but if there is a query on any invoices I need to see the email to action the query?

I appreciate you for joining the thread and sharing your concerns, @rger88776v. I’ve come to share some information about your concern with adding multiple emails for contact info.

In the meantime, adding two or multiple emails for contact info where customers can reach out to you for queries is unavailable. I understand that having this option is beneficial for you and your business.

As we value your suggestions, I recommend sending your feedback to our Product Development Team. Thus, they can review and determine what features to add for future product enhancements. I’ll show you how:

1. Click the Gear icon and choose Feedback.
2. Enter your feedback Suggestion.
3. Press Next.

We hear you, and we’re constantly improving to enhance our customer's experience with program features while using QuickBooks. You can track the progress of your feature request in our Feedback forum.

We constantly take your suggestions into account while making product updates. The more requests this gets, the more likely it'll be part of future enhancements.

As a workaround, you can also change your manager's email to your email with the consent of your manager. To change your contact info from the Accounts and Settings, please follow the steps provided by my colleague above.

Keep me posted if you still have questions or QBO-related concerns. I'll be around for you. Have a great day!

Hello! 

Does the function in desktop exist to add two emails for a customer to reach out to? I dont remember seeing that this is available, but I thought I would double check just in case. Any help would be great! 

Thanks! 

April 

Hi there, April.

Currently, the option to enter two or more company email addresses when sending transactions is unavailable. As of now, you can enter one email. That said, I'd suggest sharing this idea with our developer's team.

Here's how:

1. Click the Help menu.
2. Select Send Feedback Online and then Product Suggestion.
3. Enter the necessary information.
4. Click Send Feedback.

I've also added this link as your guide in emailing transactions: Email sales forms, invoices, and statements in QuickBooks Desktop.

 You can always post a Reply whenever you need help about sending transactions.

How do you change this for QuickBooks Desktop?  We're having the same problem.

Hi Liera!  Can you tell me how we do this for QB Desktop?  Same exact thing.  We need "Reply To" email to go to our accountant. Thanks!

I appreciate you chiming in the thread about changing your email in QuickBooks Desktop (QBDT), Tara. Let's get this started by following the steps below.

Beforehand, ensure that you are the admin so you can update your email address for notification in QBDT.

Here's how:

1. Go to the Help menu and choose to Manage My QuickBooks Account.
2. Sign in to your Intuit account.
3. Select the product or service you like to manage from the Manage your QuickBooks page. 
4. Check if you're logged in to the correct company by looking at the top right corner. If not, choose the correct company from the drop-down.
5. Scroll down to the Authorized Users list.
6. Click Edit beside your name.
7. Type in your new email address, then Save. Hit the X to get back to the home page.
8. You'll receive a notification to your new email address about any updates.

Please refer to this article for more details: Update the email address in QuickBooks Desktop.

I've also added the following articles for future reference:

• Create an invoice in QuickBooks Desktop
• Record an invoice payment

Keep us posted if you have any other concerns or clarification about managing emails in QBDT. We're always here for you. Have a good one!

Hi Alaina,

I don't need to change my email.  I need to change the email that replies go to when a customer hits "Reply" on an email that was sent for payment reminder or statements.  The notices are sent out automatically via QB.  When the customer receives the email, it says "DO NOT REPLY" all over it, but they can still click "Reply."  When they click "Reply," the email that auto generates goes to someone in the company that does not need the replies.  We need the replies to go to our accountant to manage.  So, I need to change what populates as the "Reply To" email.

Hi there, Tara. I appreciate you for joining the thread.

Let me provide you with another process to fix this issue without changing your e-mail. 

For the reply of your customers to be automatically received by your accountant, we'll need to add your Accountants email in the E-mail IDs section and make it default. 

Here's how:

1. On the upper right buttons, select Edit.
2. Go to Send Forms.
3. Select My Preferences.
4. To add your Accountant's email, click the Add button.
5. Type in the email in the Email Id, and select an Email Provider.
6. Click the OK button.
7. Besides the email, if indicates Current Default then it's already defaulted. If it indicates Set as Default, click it and a prompt will show select Yes.
8. To save all the changes never forget to click the OK button.

After performing this, if your customer replies to the invoice you've sent, it will then be received by your Accountant automatically.

If you're wondering if your invoice was sent and your customer already received it, feel free to read this article: Verify that an invoice was emailed and read by the recipient.

Never hesitate to reply to this post if questions pop up in your mind. We'll be happy to help you with that. Keep safe and have a good one!

This does not work.  3 months ago when I would email estimates from quickbooks and the customer would reply, it would go to our company email address.  Now since the update, if I email an estimate to the customer and they reply it goes to a quickbooks notification email and I never see the reply.  PLEASE HELP.

Thank you,

Kara

Thank you for joining the conversation, @kschondorf. I'm happy to provide some steps to help you receive responses from your customers when you send estimates.

Once you follow the steps to use your company email as a customer-facing address, you should be able to see the customer's reply on estimates.

Make sure that your email address is correct in the Company Settings. You can also verify with your email provider if there are issues on their end, such as temporary unavailability or maintenance of their servers.

If you notice a Show quoted text in an email, it means the customer's reply is hidden. You can click this to reveal their message.

If you still can't see their reply, I suggest contacting our QuickBooks Team. They can investigate why you're unable to view customer replies and provide further assistance. Here's how to connect with them:

1. Go to Help (?).
2. Select Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Additionally, you can customize the appearance and layout of sales forms to improve your business communications, ensuring customers see only the most relevant information.

Feel free to ask if you have more questions about viewing customer replies in QuickBooks emails. I'm here to assist you further.

Hello,

I am not sure what you are saying but this is not helpful.  These are the steps I took.

Here's how:

1. From the Gear icon, select Account and Settings.
2. Select the Company tab.
3. In the Contact info section, click the Pencil icon.
4. Uncheck the Same as company email checkbox.
5. Enter the new email address in the Customer-facing email field.
6. Select Save and Done.

I changed our customer facing email to our company email at our company domain.  However, when customers click reply to an estimate that is emailed to them, the reply goes to [email address removed]  which is an undeliverable email address.  This is the issue.  This is a new problem.  This functionality used to work.