I want to change the email that invoices are sent from in 2016 QB Pro. How do I do that?
Email the answer to me at Barbaraegg1963@gmail.com
Hi, did you get this resolved? And how?! I keep sending invoices from my personal email address and then clients email me to that account at all times of the day/night!
Hey there, @Willow Grey Interiors.
Allow me to guide you on how you can set up another email address as a default on the QuickBooks preferences.
To do this, let me walk you through the steps:
That's it! Your customers will email you using the email address set on the template.
Feel free to leave a comment if you have other concerns. I'll be sure to get back to you.
Looks like a QuickBooks programming bug to me...
I've had the correct email address set up in the BCC field under:
Edit > Preferences > Send Forms > Company Preferences
However, when I Email an Invoice, Outlook opens with the attached PDF invoice, but the Email Send From address is not what is setup above, it's one of my other 10 email accounts that I have set up in Outlook, and it's not even the default email account I use for Outlook.
I shouldn't have to manually change the 'Send From' email address for every single invoice I want to send from Quickbooks.
Any solutions for this problem?
Hi there, @ imagemarket.
I appreciate you following the steps above provided by my colleague so you can send an email invoice using your default email address.
Allow me to share other solution to set up a default email address when sending forms via Outlook. You can use Internet Explorer and reset your email preference from there.
1. Close QuickBooks account.
2. Open the Internet Explorer.
3. Select Tools then the Settings menu and then Internet options.
4. Click the Programs tab. Then select Set Programs.
5. Choose Set your default programs. Then select the email service you want to use.
6. Hit Apply then tap OK.
7. Close the Internet Explorer.
Once done, you can now open your QuickBooks account then send test email transactions.
If you're getting the same result, move on suggested solution Steps 4 and 5. Check out this article for more detailed steps when seeing an error message about Outlook in QuickBooks Desktop: How to fix "Error: QuickBooks is unable to send your email to Outlook.
After the following steps above, I'd recommend contacting our Customer Support Team. You may also reach out directly to an IT professional for fixing Microsoft Outlook.
Thanks for your patience. If you need further assistance with the workaround, just let me know. I'm here whenever you need more help.
I'm having the same issue as imagemarket, and went through the steps provided earlier in this thread, and then through those provided by ShallyMarR.
Nothing has worked.Invoices still get sent via a former employee's email account no matter what settings I put in Quickbooks, IE, and Outlook.
Calling or messaging with Customer Support has been frustrating and wasteful, and this isn't the kind of issue that should require someone to purchase a support plan. This is a bug issue in my view, pure and simple.
I will say this: In my situation, my Outlook was having a total meltdown Monday morning. My mail server's tech support advised me to delete my Outlook account and then re-install it. This issue with QuickBooks seems like it could be a side effect of that (among others).