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Not applicable

I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up with the windows. I tried everything. This online version is too limited.

 
13 Comments
QuickBooks Team

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Thank you for bringing this matter to my attention, jacksource1.

 

Great work on the troubleshooting so far. I'm researching to see if anyone else is encountering the same issues at this time.

 

In the meantime, I've identified some additional steps that may help to resolve this issue. However, I want to make sure I'm on the same page as you, so I'd like to clarify if you were able to set your forms for the envelopes?

 

If you haven't, then we'll start by making sure it's set up to fit the printed form in the window envelope. You'll find the instructions for doing so below:

 

To set up your forms for window envelopes

  1. Click the Gear icon, then Custom Form Styles.
  2. Select the form you're using, then Edit.
  3. Go to the Design tab.
  4. Click Edit Print Settings.
  5. Select the Fit printed form with paystub in window envelope option.
  6. Click Done.

There's also a detailed guide on how to print forms for window envelopes here that can offer additional information.

 

Please keep in touch with me here if you have already tried these steps, or if you have any additional questions. I want to make sure you're taken care of. looking forward to hearing from you again, wishing you and your business all the best.

Not applicable

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

I tried those steps already.  One would think that if i used the standard invoice from quickbooks and purchased the envelopes from Intuit there would not be an issue.  Why doesnt QB online allow you to move individual parts of the invoice around to format for printing?  I pay for the subscription so that i dont have to worry about upgrading additions.  Updates from QB never seem to happen.   When is a software update on the platform going to be released to fix bugs.

QuickBooks Team

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Good day, Jacksource1.

 

The feature to move parts of an invoice is only available in the Desktop version. I suggest sending feedback to have this considered by the software engineers for inclusion in future updates. You can do that by clicking the Gear icon, then choosing Feedback

 

We don't have a specific timeline to when we release an update. Though, we release updates every now and then to fix any bugs in our system. 

 

If you need more help, don't hesitate to leave a comment. Happy New Year! 

Not applicable

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

JackieSource1 -  did you ever find envelopes to fit the invoices.  I'm discouraged right now also that my invoices aren't fitting in any envelope.  I really want to single space the address but cannot figure out how to, or even if it's an option.  

Any feedback is welcome.

Beth G

 

Not applicable

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

I also am having the same problem. When you click on that little box to fit in envelope window it only changes the packing slip to fit the window. We a need the invoices to fit the window. It is very frustrating not to be ale to use window envelopes when mailing out invoices. Please fix this mess

Moderator

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Thanks for joining us in this thread, sunshine233.

 

I appreciate you bringing this issue to our attention. I'm here to lend a hand and ensure your printing invoices fit window when printing.

 

The resolution provided by my peer, AldrinS, usually resolves issues like this. Have you tried following the detailed steps outlined in the article above? If you haven't, I suggest trying them out.

 

If the same thing happens, let's ensure your Adobe Reader is updated and browser is up to date.

 

To update Adobe:

  1. Open the Adobe Reader app.
  2. Go to Help and click on Check for updates.
  3. Follow the onscreen instruction in the Updater window to install latest updates.

Then, follow these steps to align invoices:

  1. Open the invoice you want to print.
  2. Select Print or Preview twice.
  3. Click on Print.
  4. Make sure to select Letter as the Paper size.
  5. Uncheck Fit to page and ensure scaling is set to 100.
  6. Click on Print.

For further guidance, you can also check out this article: Print sales forms.

 

After following these steps, your invoices should fit to window envelope once printed.

 

Please keep me posted how this turns out. I want to make sure everything you're all set with this concern. 

Not applicable

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Has anyone found an envelope that fits?

QuickBooks Team

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Hi @LNCPAS,

 

I'm here to help and guide you in the right direction as to where you can get a hold of the correct envelope for your invoices.

 

We suggest getting the envelopes from our Intuit Market. You can find the contact details in this article: Order checks, tax forms, and other supplies. You can be sure that the envelopes you get are compatible with QuickBooks Online (QBO).

 

In case you missed it on this thread, you can view this article to learn how to print forms for window envelopes. You'll find the steps for setting up your QBO for window envelopes.

 

I'll be around should you still need help. Feel free to post in the comments below, and I'll be sure to get back to you.

Frequent Explorer **

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

This a BS answer

Frequent Explorer **

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up with the windows. I tried everything. This online version is too limited.

I can't line them up either. And I'm a printer! What kind of operation is QBO running that we can't print and invoice and make it fit into a window envelope?

QuickBooks Team

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Hi there, poetal.

 

Sometimes when you start printing an invoice, the line item will not be in the right position. This can be caused by browser compatibility.
 

Let's use a another browser to confirm if the  compatibility with the  browser  is causing the issue.

 


If using another browser works,  please check this article on how Downloading the latest version of Adobe Reader, or update will control printing checks in QuickBooks Online: Align how your checks print.

 

Please check this article for more details in setting up forms for window envelops and find out what forms and supplies are available for QuickBooks Online: How to print forms for window envelopes.

 

I'll be glad to help you if you have any other questions.​ Have a good day!​

Not applicable

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

I too bought form envelopes from Intuit Market, and when I print invoices thru QBO, they do not line up correctly and I end up having to fold them all on the side as well as the normal fold. The steps provided on how to "fix" this issue do not work, and I cannot believe not only is this even an issue, but that there have been no steps taken to FIX this issue. I'm getting really close to cancelling my QBO subscription because it's not worth the time and hassle.

Moderator

Re: I printed 350 invoices and purchased the window envelopes from Intuit. None of them line up w...

Thanks for joining this conversation, laruecomm.

 

Since the issue persists after trying all the solutions provided by my colleagues above, I highly suggest contacting our Phone Support team. They're able to check your QuickBooks Online (QBO) account using their screen-sharing (remote access) tool and investigate the root cause of the issue. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. Click the Help (question mark) icon at the upper right of your QBO account.
  2. Select Contact Us at the bottom to connect with our live support.

 

Just in case, I'll be adding this article for future reference: How to print forms for window envelopes.

 

Please let me know if you have any other issues or concerns in the comment section. I want to make sure everything is taken care of for you. Have a good one.

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