I am trying to email a report from QB’s and after inputting the email password, I am getting the following: Incorrect credentials or Gmail settings. I have done all of the verifications but I continue to get this message. Our email is through AT&T Yahoo, so I am not sure why the error is mentioning gmail. Also, I am using QuickBooks Desktop Pro 2019 on a desktop with a computer tower, running Windows 10, not on a cell phone or a tablet. When I was last here, this was not happening, so it is something that had to take place during the last month.
I appreciate all the efforts that you've exhausted just to get this working, toledoartistclub.
I'll make sure that you can email your reports this time.
Usually, this error occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either the Internet Service Provider (ISP) was changed or something wasn't entered correctly during the setup. You can follow the steps that I've listed below to resolve this issue:
I've also included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:
You can always find me here if you need more help in completing your other QuickBooks-related tasks. Have a pleasant day ahead.
Hello there, Ldressler.
The troubleshooting steps shared by KlentB only works for supported QuickBooks Desktop versions (2019,2020, and 2021). Before doing the troubleshooting steps above, I'd recommend ensuring the program and your company file are in good condition. Here's how to do it:
Then, you can follow the troubleshooting steps shared by KlentB again.
If the same thing happens, I'd recommend contacting our Technical Support Team. They can review the details and provide you further troubleshooting steps. You can reach them through this link: Contact QuickBooks Desktop support.
Let us know how this goes so we can also check what else we can do on our end. Have a great day!
Some users can get it to work after trying the steps provided above, Sjayala.
If it didn't make any difference, though. I suggest reaching out to our customer care support. This way, an agent can take a better look at your issue. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:
In the meantime, I'll share an article regarding reports. It'll help you set up reports to send on a regular scheduled time: Set up and modify Scheduled Reports.
Feel free to visit the Community if you have other concerns. We're just one post away. Take care!
Unfortunately, it is an intentional error by quickbooks to force you to pay for support or "rent" the new subscription version of quickbooks. I have tried all of the above suggestions and nothing works but renting the new version of quickbooks.
That is exactly what it is! It is a scam by Intuit to make you pay $299 for subscription service. Mine worked fine yesterday, but today I can not send any invoices. I have had Quickbooks for 17years. This is not the first time they have done this to me. It is time to start shopping for a different software. And possibly an attorney!
Thanks for posting and joining this thread, aquaflow.
I understand that you need to link your AOL Mail account to QuickBooks Desktop. I'd like to reiterate the steps shared by my colleagues. We need to make sure that we configured the correctly. Before that, let's updated your QuickBooks Desktop first.
Then, follow these steps:
You also want to run the Verify and Rebuild tool to fix issues caused by a damaged data. For your reference in setting up email, you may check these links:
If none of these helps, our Support Team can perform an investigation to see why you're unable to successfully link your AOL account. Please reach out to them:
Need more help? Just leave a reply below and we'll respond as soon as we can.
I actually got an answer that worked today. I've been using QBooks for 15+ years myself and I do refuse to convert my company to the Online version as the desktop is infinitely better in my opinion (I am a CPA and ProAdvisor). After dealing with poor customer support in the past, today I upgraded from 2018, which was expiring soon anyways, to using 2021 for my company. I keep my company on a different year than my clients' companies that we do payroll for because I can't use the time tracking system if I have the same version open for payroll services (ie. can't have a second company opening both using the payroll feature). Upgrading to 2021 didn't fix the issue. Previous tech support ended up telling me "Contact your internet provider" as if it is their issue. Intuit tech support really is hit and miss unfortunately. Some of their support personnel are great and knowledgeable, others have less knowledge than I do when it comes to troubleshooting problems. I try to initiate each call with my experience and what I have already tried which, now and then, helps. But most times they waste 30-40 minutes re-doing all the stuff I've already tried.
However, under preferences, Send Form, we clicked on "QuickBooks E-mail", it seems to be working. It will use whatever e-mail you have setup under "Company", "My Company". Previously, I tried Yahoo Mail (with the "one time password" you get from Yahoo mail security, which only worked that time. After exiting QBooks and opening it back up, it didn't work again. Same with Gmail. QuickBooks e-mail has worked after closing out and re-opening the software twice, so it may be a solution.
Hope this helps someone out there.
Thanks for following the thread and sharing your concerns. I'm happy to lend a hand with your Yahoo email.
When using Yahoo mail in QuickBooks Desktop, you'll need to complete a two-step verification to allow apps that use less secure sign-in features. Let me walk you through the steps to turn this on from Yahoo.
If for some reason you're still experiencing issues with sending email from QuickBooks, check out Yahoo's generate third-party app passwords tool. This tool will create a random password you can use to connect to QuickBooks.
You can see additional details in Fix webmail password issues in QuickBooks Desktop. '
Please let me know if you continue to have issues sending emails. I'll be here every step of the way. You can always reach out to the Community any time you need a helping hand. Take care!
Hi there, @Theophilus20. I'm here with some information regarding this email preferences in QuickBooks Desktop.
If you want to use the QuickBooks E-mail service, you'll need to have an active subscription to any of the following:
You can follow the steps below to check for a valid subscription:
Alternatively, if you have Outlook or a webmail service such as Gmail, Yahoo, or others, you can use the Webmail service in QuickBooks.
I'm also linking these resources that will help you in fixing issues when sending forms:
The Community will always have your back if you need further assistance with sending transactions in QBDT. We're always happy to help.
Thanks for posting and joining this thread, @SG42.
I'd like to reiterate the steps that my colleagues mentioned. We need to double-check that the settings are right.
If this happens again, I'd suggest contacting our Technical Support Team. They can go over the information with you and offer you other troubleshooting options. You can contact them using the following link: Contact QuickBooks Desktop support.
I've also added a few articles that can assist you in resolving frequent webmail and Outlook issues with QuickBooks Desktop:
If you need more assistance with any other QuickBooks-related chores, you can always reach me here. Have a wonderful day ahead of you.