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Level 2

Incorrect credentials or Gmail settings

I am trying to email a report from QB’s and after inputting the email password, I am getting the following: Incorrect credentials or Gmail settings. I have done all of the verifications but I continue to get this message. Our email is through AT&T Yahoo, so I am not sure why the error is mentioning gmail. Also, I am using QuickBooks Desktop Pro 2019 on a desktop with a computer tower, running Windows 10, not on a cell phone or a tablet. When I was last here, this was not happening, so it is something that had to take place during the last month.

3 Comments
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QuickBooks Team

Incorrect credentials or Gmail settings

 

I appreciate all the efforts that you've exhausted just to get this working, toledoartistclub.

 

I'll make sure that you can email your reports this time.

 

Usually, this error occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either the Internet Service Provider (ISP) was changed or something wasn't entered correctly during the setup. You can follow the steps that I've listed below to resolve this issue:

 

  1. Select Edit from the top menu bar.
  2. Go to Preferences, then choose Send Forms.
  3. Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
  4. From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
  5. In the Server Name field, enter "smtp.att.yahoo.com" instead of "smtp.mail.yahoo.com".
  6. In the Port field, please use 465 or 587.
  7. Check the SSL/TLS tick box, then click OK or Done to save the changes.

I've also included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

 

You can always find me here if you need more help in completing your other QuickBooks-related tasks. Have a pleasant day ahead.

Highlighted
Level 1

Incorrect credentials or Gmail settings

I too am having the same problem.  I have taken all the steps you have outlined and still not resolved.

 

Please help!!

 

LDressler

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Moderator

Incorrect credentials or Gmail settings

Hello there, Ldressler.

 

The troubleshooting steps shared by KlentB only works for supported QuickBooks Desktop versions (2019,2020, and 2021). Before doing the troubleshooting steps above, I'd recommend ensuring the program and your company file are in good condition. Here's how to do it:

  1. Updated the release version of your QuickBooks Desktop.
  2. Do the Verify and Rebuild process.
  3. Close and reopen QuickBooks.

Then, you can follow the troubleshooting steps shared by KlentB again.

 

If the same thing happens, I'd recommend contacting our Technical Support Team. They can review the details and provide you further troubleshooting steps. You can reach them through this link: Contact QuickBooks Desktop support.

 

Let us know how this goes so we can also check what else we can do on our end. Have a great day!

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