Incorrect credentials or Gmail settings

I appreciate all the efforts that you've exhausted just to get this working, toledoartistclub.

I'll make sure that you can email your reports this time.

Usually, this error occurs when the email settings weren't properly configured and set up in QuickBooks Desktop. Either the Internet Service Provider (ISP) was changed or something wasn't entered correctly during the setup. You can follow the steps that I've listed below to resolve this issue:

1. Select Edit from the top menu bar.
2. Go to Preferences, then choose Send Forms.
3. Under the My Preferences tab, click Edit email (Edit Email info window will pop-up).
4. From the Email Provider drop-down menu, select Yahoo instead of OTHERS.
5. In the Server Name field, enter "smtp.att.yahoo.com" instead of "smtp.mail.yahoo.com".
6. In the Port field, please use 465 or 587.
7. Check the SSL/TLS tick box, then click OK or Done to save the changes.

I've also included some articles that will help you fix common errors when using webmail and Outlook in QuickBooks Desktop:

• Fix Error: Could not connect to the email server

• How to fix "Error: QuickBooks is unable to send your email to Outlook"

You can always find me here if you need more help in completing your other QuickBooks-related tasks. Have a pleasant day ahead.

I too am having the same problem.  I have taken all the steps you have outlined and still not resolved.

Please help!!

LDressler

Hello there, Ldressler.

The troubleshooting steps shared by KlentB only works for supported QuickBooks Desktop versions (2019,2020, and 2021). Before doing the troubleshooting steps above, I'd recommend ensuring the program and your company file are in good condition. Here's how to do it:

1. Updated the release version of your QuickBooks Desktop.
2. Do the Verify and Rebuild process.
3. Close and reopen QuickBooks.

Then, you can follow the troubleshooting steps shared by KlentB again.

If the same thing happens, I'd recommend contacting our Technical Support Team. They can review the details and provide you further troubleshooting steps. You can reach them through this link: Contact QuickBooks Desktop support.

Let us know how this goes so we can also check what else we can do on our end. Have a great day!

I am having the exact same problem. Do you get it to work?

Some users can get it to work after trying the steps provided above, Sjayala.
 

If it didn't make any difference, though. I suggest reaching out to our customer care support. This way, an agent can take a better look at your issue. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:

1. Click Help.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "Error when emailing reports" in the description field, then click Continue.
5. Select either Start messaging or Get a callback.

In the meantime, I'll share an article regarding reports. It'll help you set up reports to send on a regular scheduled time: Set up and modify Scheduled Reports.

Feel free to visit the Community if you have other concerns. We're just one post away. Take care!

Unfortunately, it is an intentional error by quickbooks to force you to pay for support or "rent" the new subscription version of quickbooks.  I have tried all of the above suggestions and nothing works but renting the new version of quickbooks.

That is exactly what it is! It is a scam by Intuit to make you pay $299 for subscription service. Mine worked fine yesterday, but today I can not send any invoices. I have had Quickbooks for 17years. This is not the first time they have done this to me. It is time to start shopping for a different software. And possibly an attorney!

Same problem but we have aol

 Please help

Thanks for posting and joining this thread, aquaflow.

I understand that you need to link your AOL Mail account to QuickBooks Desktop. I'd like to reiterate the steps shared by my colleagues. We need to make sure that we configured the correctly. Before that, let's updated your QuickBooks Desktop first.

Then, follow these steps:

1. From the Edit menu, go to Preferences, then choose Send Forms.
2. Under the My Preferences tab, select the email you added and click Edit.
3. From the Email Provider drop-down menu, select Others.
4. In the Server Name field, enter "smtp.aol.com".
5. In the Port field, use 465 or 587 and make sure to check the SSL/TLS tick box. Then, click OK or Done to save it.

You also want to run the Verify and Rebuild tool to fix issues caused by a damaged data. For your reference in setting up email, you may check these links:

• Connect your email to QuickBooks Desktop

• Fix webmail password issues in QuickBooks Desktop

If none of these helps, our Support Team can perform an investigation to see why you're unable to successfully link your AOL account. Please reach out to them:

1. Click Help and go to QuickBooks Desktop Help.
2. Click Contact Us and enter "Connect Email" in the description field, then click Continue.
3. Select either Start messaging or Get a callback.

Need more help? Just leave a reply below and we'll respond as soon as we can.

I actually got an answer that worked today.  I've been using QBooks for 15+ years myself and I do refuse to convert my company to the Online version as the desktop is infinitely better in my opinion (I am a CPA and ProAdvisor).  After dealing with poor customer support in the past, today I upgraded from 2018, which was expiring soon anyways, to using 2021 for my company.  I keep my company on a different year than my clients' companies that we do payroll for because I can't use the time tracking system if I have the same version open for payroll services (ie. can't have a second company opening both using the payroll feature).  Upgrading to 2021 didn't fix the issue.  Previous tech support ended up telling me "Contact your internet provider" as if it is their issue.  Intuit tech support really is hit and miss unfortunately.  Some of their support personnel are great and knowledgeable, others have less knowledge than I do when it comes to troubleshooting problems.  I try to initiate each call with my experience and what I have already tried which, now and then, helps.  But most times they waste 30-40 minutes re-doing all the stuff I've already tried.

However, under preferences, Send Form, we clicked on "QuickBooks E-mail", it seems to be working.  It will use whatever e-mail you have setup under "Company", "My Company".  Previously, I tried Yahoo Mail (with the "one time password" you get from Yahoo mail security, which only worked that time.  After exiting QBooks and opening it back up, it didn't work again.  Same with Gmail.  QuickBooks e-mail has worked after closing out and re-opening the software twice, so it may be a solution.

Hope this helps someone out there. 

Please help me.  Your office isn't opened yet.  I have yahoo email and all  my preferences are set correctly.  I think I'm being forces to subscribe.

Hello, @briansosclean. 

Thanks for following the thread and sharing your concerns. I'm happy to lend a hand with your Yahoo email. 

When using Yahoo mail in QuickBooks Desktop, you'll need to complete a two-step verification to allow apps that use less secure sign-in features. Let me walk you through the steps to turn this on from Yahoo. 

1. Go to your Yahoo Account Security page.
2. Turn on the Two-step verification and Allow apps that use less secure sign in features.
   • 
3. Once the feature is turned on, go back to QuickBooks and test an email. 

If for some reason you're still experiencing issues with sending email from QuickBooks, check out Yahoo's generate third-party app passwords tool. This tool will create a random password you can use to connect to QuickBooks. 

You can see additional details in Fix webmail password issues in QuickBooks Desktop. '

Please let me know if you continue to have issues sending emails. I'll be here every step of the way. You can always reach out to the Community any time you need a helping hand. Take care! 

I tried the solution presented by mgledhill5 and it worked for me, and I tried all the other suggested solutions.  

Thank you,

The "Quickbooks Email" button is greyed out. So........ What then?

The "Quickbooks Email" button is greyed out, so.......... what now?

Hi there, @Theophilus20. I'm here with some information regarding this email preferences in QuickBooks Desktop.

If you want to use the QuickBooks E-mail service, you'll need to have an active subscription to any of the following:

• QuickBooks Connect
• Intuit Data Protect
• QuickBooks Attached Documents
• Intuit Commissions Manager QuickBooks Time and Billing Manager.

You can follow the steps below to check for a valid subscription:

1. Go to the Edit menu and choose Preferences.
2. Select Send Forms.
3. Choose My Preferences.
4. Click Check for valid subscriptions.
5. Enter your Intuit account that you have associated with your subscription.
6. Click Check Now. 

Alternatively, if you have Outlook or a webmail service such as Gmail, Yahoo, or others, you can use the Webmail service in QuickBooks. 

I'm also linking these resources that will help you in fixing issues when sending forms:

• Unable to email transactions or send forms using QuickBooks email service
• How to fix "Error: QuickBooks is unable to send your email to Outlook

The Community will always have your back if you need further assistance with sending transactions in QBDT. We're always happy to help.

I have gmail not yahoo. and it's still not working

Thanks for posting and joining this thread, @SG42. 

I'd like to reiterate the steps that my colleagues mentioned. We need to double-check that the settings are right. 

If this happens again, I'd suggest contacting our Technical Support Team. They can go over the information with you and offer you other troubleshooting options. You can contact them using the following link:  Contact QuickBooks Desktop support.

I've also added a few articles that can assist you in resolving frequent webmail and Outlook issues with QuickBooks Desktop: 

• Fix Error: Could not connect to the email server
• How to fix "Error: QuickBooks is unable to send your email to Outlook"

If you need more assistance with any other QuickBooks-related chores, you can always reach me here. Have a wonderful day ahead of you.

Yahoo's generate third-party app passwords tool. Was the ONLY thing that actually worked for me.

Yahoo's generate third-party app passwords tool was the ONLY thing that worked!

me to same thing but in 2024

I've got the steps to fix this email credentials issue in QuickBooks Desktop (QBDT), Whymeplease.

You can streamline your bookkeeping tasks by directly connecting your online email services to QuickBooks Desktop. The program makes it easy to send transactions to your vendors and customers in a timely and efficient manner.

However, if you encounter a message about an incorrect email or password while trying to connect your email, there's no need to worry. We can perform some procedures to help you rectify the problem.

First, let's update your QuickBooks to the latest release so you always get our security patches. Then email a test transaction to yourself.

If the issue persist, follow these steps to review your email settings and filter preferences:

1. Enable access for less secure apps.
2. Set access preferences for specific apps like QuickBooks.
3. Go back to the program and send a test transaction again.
4. If you still can't send emails, you can turn off the 2-Step Verification feature for your Gmail account.

However, if the error persists, follow the last series of steps in this article to learn how to check your antivirus settings and allow port exceptions: Fix webmail password issues in QuickBooks Desktop.

I'm also adding these links to learn how to customize your invoices and resolve email server connection error:

• Fix Error: Could not connect to the email server
• Use and customize form templates 

If you require further assistance concerning incorrect credentials, Gmail configurations, or any other tasks related to QuickBooks, please feel free to contact me here. Wishing you a pleasant day ahead.