Solved! Go to Solution.
I can help you get around with your concern, Michoro, Bobmeng, and WFlintstone.
We will isolate this issue. Open a sample company file, then check if the same thing happens. Open QuickBooks, click Open a sample file, then choose a file.
If there are no issues in the sample file, this unexpected behavior is due to data or file corruption. To fix this, we will run the verify/rebuild utility. Here's how:
After running the utilities, try to check your register.
You can keep me updated by tagging me. I will get back to all of you as soon as I can.
customer payment not showing in make deposits window
Customer payment received, appears in Un-deposited Funds account register, but will not show up in Make Deposits window. Also shows correctly in customer's a/r account as a payment going to un-deposited funds. Have tried deleting payment and re-entering, it worked one time; but then to test again--deleted the selected deposit; deleted the payment, then re-entered and it wasn't there again.
I'm here to help you.
How many Undeposited Funds account do you have in your Chart of Accounts? When you receive a payment, do you need still need to choose the undeposited funds account in the Deposit to field or it pre-fills to a bank account?
Thanks in advance for your response.
Hello there, @segun.
Allow me to help you ensure your payments are recorded properly on your end.
With QuickBooks Desktop, you have the ability to set up your preferences on where your payments will be deposited. Often, payments will be deposited to "Undeposited Funds" as the default account. To review your account's set-up, here's how:
On the other hand, here is the correct workflow to record your Account's receivables in QuickBooks Desktop.
To help you check review the account's where your payments where recorded or deposited, you can pull up Transactions List by Customer report. You can filter this report to show payments you've receive per customer and where it was deposited. Please refer to the screenshot below:
That should do it! Feel free to let me know if you have other questions about recording your payments. I'm always here to help.
Hello there, @Ruben.
Thank you for joining this thread. Allow me to chime in and share some insights about deposit in QuickBooks.
You need to manually match your deposit if there are multiple transactions from different customers. After matching them, what reflects on the Bank account is the specific customer on the transaction.
I advise checking the Add and match Bank Feed transactions article for detailed instruction.
Let me know if there's anything else I can do for you. Just leave a comment or mention my name. Have a good weekend!
How do you verify it is the correct bank account? I am using QB Desktop. The payment was applied to 3 invoices using the "Receive Payments" module and the deposit was recorded under the "Record Deposit" module. I can see that the correct date was used, but it's not in the reconciliation. Please help!
Thanks for joining the thread, stressedbyQ-B.
I'm here to provide additional clarification regarding the missing deposit.
One method to verify the bank account is correct is to open the deposit as mkandi7856 suggested. A quick and easy way to do this is to use the Find tool especially if you have more than one bank account created in QuickBooks. Here's how you can do it:
When you're done, try to reconcile your bank account again and check if you can complete the reconciliation.
Let me know how it goes, I'm determined to get this fixed for you. Thanks again for dropping by, I'll be standing by for your response.
Sorry to sound so ignorant, but DEPOSIT is not an option in my drop down menu under FIND. Could it be my QB version? I am using Desktop, Contractor.
Sorry to sound so ignorant, but DEPOSIT is not an option in my drop down menu under FIND. Could it be my QB version? I am using Desktop Contractor.
Under my drop down menu for FIND, I have 2 tabs; Simple and Advanced. Neither one has DEPOSIT as an option.
Thanks for getting back to us, stressedbyQ-B.
I'll join this conversation to help you use the Find Tool.
You're on the right track with finding the deposit transaction. You'll just have to select Transaction Type under Filter, then choose Deposit as mentioned by my colleague above.
Please follow the steps above from my colleague and refer to this screenshot for your visual point of reference.
That should help you locate the deposit transactions. Should you have any questions about this or anything else, please let me know. Have a good one.
Hi Kristine, I am hoping you can help me ;) I am using a late 2013 iMac with El Capitan (for whatever reason the hardware won't let me upgrade to a newer OS). I have Quickbooks for Mac 2016 R33.
QB has been running just fine on my computer for months.
Yesterday I tried to update the OS to Mojave. Long story short, lots of problems, apple support, apple store visit, put El Capitan back on, and computer was "back to normal" the way it was in the morning. (We did NOT have to do drive format, and I have not had to reinstall any software.)
SO.... Today in Quickbooks, everything looks just normal, but I went to "receive payment" and I log it toward an open invoice just as before, and it will not accept the funds. I can click save, and I hear the money sound effect, but the deposit does not show in my cash account, or any other account. And it also does not reduce the balance owed by the client. So it's like the payment never happened.
I've verified the data file. There were issues, so I did a rebuild. And I verified again, then it all check out. But still will not take the payment for the client.
Advice? Thank you.
Kristine, interesting update here...
So, I kind of made it work, but there's a bug. Maybe you can help.
The client has 7 open invoices that each range from $150 to $3000, but total approx 6500.
The client also had 62 cents of un-deposited funds from sometime before (as if they had overpaid an invoice in the past.)
Today the client made a payment to me of $1750.
Earlier, when I tried to manually apply the $1750.62 to a variety of invoices, the deposit was not working and would not go into my cash account.
But moments ago I ignored the 62 cents and clicked Auto Apply with the $1750 payment (not what I really want, but it was a test) and it worked. The $1750 shows in my cash account, and the client's balance is reduced.
So the Auto Apply worked, but manual apply (with also using up the 62 cents) did NOT work.
Hello there, @Anonymous,
I appreciate you verifying and rebuilding your data file to help receive your client's payments.
Let's perform some troubleshooting steps so you'll be able to take all the payments from your clients.
We haven't received any reported issues why the manual apply didn't work. As an alternative, you can use the auto apply since it's working for you.
Then, let's use the Clean Install process. This way, it will help fix program-related errors.
Next step is to remove the installation files behind. This will revert all the preferences back to its default settings, which could cause the product to be unregistered. Here's how to remove the User and System PLIST:
After that, you can restart your computer. Lastly, you'll have to reinstall Quickbooks.
For more information, please go through this helpful article: Clean Install Process.
The steps above will help you successfully receive your payments, @Anonymous.
I'll be around to help if you have further concerns. Have a good day.
I found the report you suggested.... three of my deposits are not showing up..... on this report, so I have no way of checking where they were deposited. why in their customer center showing up as recieved payment, and deposited, but not on reconcile or register
We can investigate this together what's causing the deposits not showing in the reconcile and register page, Brum.
Let's make sure you choose the correct bank account when recording a deposit in QuickBooks. Then, ensure you choose the correct Statement Date period in Begin Reconciliation window . If the deposits are already reconciled, then it will not show in your Reconciliation window.
To trace the missing deposits, you can use the Find tool in QuickBooks.
If the missing transactions are showing in the Find window, you can run the Verify and Rebuild Data utility. It's possible there's a damaged data in the company file preventing the deposits to reflect in the reconcile and register page.
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll investigate what's causing this issue.
Please reply to this thread if you need anything else with deposits. I'm here to help.