Invoice paid & deposited but is not showing up on the bank register. Create invoice > Receive payment to the invoice> make deposit. Not showing up on the bank register

I have checked date and account and both correct -- how do i fix this?

I can help you get around with your concern, Michoro, Bobmeng, and WFlintstone.

We will isolate this issue. Open a sample company file, then check if the same thing happens. Open QuickBooks, click Open a sample file, then choose a file.

If there are no issues in the sample file, this unexpected behavior is due to data or file corruption. To fix this, we will run the verify/rebuild utility. Here's how:

1. Click the File menu.
2. Go to Utilities, then choose Verify Data. 
3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
5. Click OK when you get the message "Rebuild has completed".
6. Run Verify Data again to check for remaining data damage.

After running the utilities, try to check your register. 

You can keep me updated by tagging me. I will get back to all of you as soon as I can. 

customer payment not showing in make deposits window

Customer payment received, appears in Un-deposited Funds account register, but will not show up in Make Deposits window. Also shows correctly in customer's a/r account as a payment going to un-deposited funds. Have tried deleting payment and re-entering, it worked one time; but then to test again--deleted the selected deposit; deleted the payment, then re-entered and it wasn't there again.

thanks for quick response.

i only click on received payment and automatically go to undeposited funds.

i only have one undeposited funds

Hello there, @segun.

Allow me to help you ensure your payments are recorded properly on your end.

With QuickBooks Desktop, you have the ability to set up your preferences on where your payments will be deposited. Often, payments will be deposited to "Undeposited Funds" as the default account. To review your account's set-up, here's how:

1. Go to Edit.
2. Choose Preferences.
3. Select Payments.
4. Under Company Preferences, mark all of the following below or choose one:
   • Automatically apply payments.
   • Automatically calculate payments.
   • Use Undeposited Funds as a default deposit to account.
5. Click Ok.

On the other hand, here is the correct workflow to record your Account's receivables in QuickBooks Desktop.

1. Create an invoice
2. Record a payment
3. Deposit customer payments

To help you check review the account's where your payments where recorded or deposited, you can pull up Transactions List by Customer report. You can filter this report to show payments you've receive per customer and where it was deposited. Please refer to the screenshot below:

That should do it! Feel free to let me know if you have other questions about recording your payments. I'm always here to help.

The problem is, when a deposit consists of two or more payments from other customers, it does not reflect on the Bank Account for, let's say, a specific customer.

Hello there, @Ruben.

Thank you for joining this thread. Allow me to chime in and share some insights about deposit in QuickBooks.

You need to manually match your deposit if there are multiple transactions from different customers. After matching them, what reflects on the Bank account is the specific customer on the transaction.

I advise checking the Add and match Bank Feed transactions article for detailed instruction.

Let me know if there's anything else I can do for you. Just leave a comment or mention my name. Have a good weekend!

Hello, 
How do you verify it is the correct bank account? I am using QB Desktop. The payment was applied to 3 invoices using the "Receive Payments" module and the deposit was recorded under the "Record Deposit" module. I can see that the correct date was used, but it's not in the reconciliation. Please help!
Thank you

Thanks for joining the thread, stressedbyQ-B.

I'm here to provide additional clarification regarding the missing deposit.

One method to verify the bank account is correct is to open the deposit as mkandi7856 suggested. A quick and easy way to do this is to use the Find tool especially if you have more than one bank account created in QuickBooks. Here's how you can do it:

1. From the Edit menu, select Find.
2. Go to the Advanced tab.
3. In the Filter section, search and select the TransactionType option.
4. From the TransactionType drop-down menu, choose Deposit.
5. Click Find.
6. In the Results section, identify the right deposit and double-click it.
7. Once the transaction is open, check the account in the Deposit To field. Change it as necessary.
8. Click Save & Close.

When you're done, try to reconcile your bank account again and check if you can complete the reconciliation.

Let me know how it goes, I'm determined to get this fixed for you. Thanks again for dropping by, I'll be standing by for your response.

Hello, 

Sorry to sound so ignorant, but DEPOSIT is not an option in my drop down menu under FIND. Could it be my QB version? I am using Desktop, Contractor. 

Thanks!

Hello, 

Sorry to sound so ignorant, but DEPOSIT is not an option in my drop down menu under FIND. Could it be my QB version? I am using Desktop Contractor. 

Under my drop down menu for FIND, I have 2 tabs; Simple and Advanced. Neither one has DEPOSIT as an option. 

Thanks!

Thanks for getting back to us, stressedbyQ-B.

I'll join this conversation to help you use the Find Tool.

You're on the right track with finding the deposit transaction. You'll just have to select Transaction Type under Filter, then choose Deposit as mentioned by my colleague above.

Please follow the steps above from my colleague and refer to this screenshot for your visual point of reference.

That should help you locate the deposit transactions. Should you have any questions about this or anything else, please let me know. Have a good one.

I see it now! Thanks!!

Hello there, @Anonymous, 

I appreciate you verifying and rebuilding your data file to help receive your client's payments. 

Let's perform some troubleshooting steps so you'll be able to take all the payments from your clients. 

We haven't received any reported issues why the manual apply didn't work. As an alternative, you can use the auto apply since it's working for you. 

Then, let's use the Clean Install process. This way, it will help fix program-related errors.

You can first uninstall the QuickBooks Mac Desktop. Please make sure to have your QuickBooks Desktop download file and your license numbers handy before uninstalling the software. Here's how: 

1. Close the program. 
2. From the Finder menu, select Go. 
3. Select Applications. 
4. Choose the QuickBooks icon and drag it to the Trash. 

Next step is to remove the installation files behind. This will revert all the preferences back to its default settings, which could cause the product to be unregistered. Here's how to remove the User and System PLIST: 

1. From the Finder menu while on your desktop, choose Go. 
2. Hold down the Option key, then select Library. 
3. Go to the Preferences Folder. 
4. Find the PLIST files (User and System) and your version in the name, then drag them to the Trash. 
5. Delete everything containing "com.intuit.QuickBooks20xx."
6. Empty the Trash. 

After that, you can restart your computer. Lastly, you'll have to reinstall Quickbooks. 

For more information, please go through this helpful article: Clean Install Process. 

The steps above will help you successfully receive your payments, @Anonymous. 

I'll be around to help if you have further concerns. Have a good day. 

I found the report you suggested.... three of my deposits are not showing up..... on this report, so I have no way of checking where they were deposited.  why in their customer center showing up as recieved payment, and deposited, but not on reconcile or register

We can investigate this together what's causing the deposits not showing in the reconcile and register page, Brum.

Let's make sure you choose the correct bank account when recording a deposit in QuickBooks. Then, ensure you choose the correct Statement Date period in Begin Reconciliation window  . If the deposits are already reconciled, then it will not show in your Reconciliation window.

To trace the missing deposits, you can use the Find tool in QuickBooks.

Here's how:

1. Click Edit on the top menu.
2. Choose Find.
3. Click Advanced.
4. Choose Transaction Type under Filter.
5. Choose Deposit under Transaction Type.

If the missing transactions are showing in the Find window, you can run the Verify and Rebuild Data utility. It's possible there's a damaged data in the company file preventing the deposits to reflect in the reconcile and register page.

You can create a backup first to avoid any accidental data loss before performing the troubleshooting steps in this article: Resolve data damage on your company file.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll investigate what's causing this issue.

Here's how:

1. Click Help on the top menu.
2. Choose QuickBooks Desktop Help.
3. Click Contact us.
4. Click Search for something else and enter missing deposits in the Tell us more about your question: field.
5. Click Start a Message to connect with us.

Please reply to this thread if you need anything else with deposits. I'm here to help.

Hello there, @elfieventer.

We're always ready to provide a resolution to your QuickBooks concerns here in the Community. With this, you can share with me here its details, and let's work out for its fix.

In the meantime, I'm adding this article to guide you in effectively managing your business using QuickBooks Desktop (QBDT): Help Articles for QBDT. It contains topics about banking, account management, reports and accounting, and income and expenses to name a few.

Please let me know if you have other concerns. I'm just around to help. Take care always.

I went to file menu, went to Utilities, then chose Verify Data.  

It came back saying no problems were detected, yet the check deposit is still not there.  I also verified the bank it went into and the date.