Add inventory option not showing up under products/services

Hi there, anastasiarogers9.

This feature is only available in QuickBooks Online Plus and Advanced. If you're using either one of them, let's make sure that the feature is enabled for you to see the Inventory option.

Here's how:

1. Go to the Gear icon and click Account and Settings. 
2. Under the Sales tab, click the Pencil icon in the Products and Services section. 
3. Check the box for Track inventory quantity on hand. This will enable you to select Inventory when creating a new item under Products and Services.
4. Click Save.

Let me route you to this article for more details: How To Set Up Inventory Tracking.

The Community is always open should you have other questions in the future.

This is not working for me. Do I possibly need to upgrade my version of quickbooks?

Thanks for joining this conversation, eosstudios.

There's no need to upgrade if you're using the Plus or Advanced version of QuickBooks Online (QBO). Simply follow the steps provided by my colleague above to add the inventory option in the Products and Services. However, if you're using Simple Start or Essentials, you might consider upgrading your QBO to activate this feature.

Here's how:

1. Go to the Gear icon at the top right to get to the Account and Settings. 
2. Choose the Billing & Subscription menu at the left pane, then click Upgrade in the QuickBooks Online section.
3. Pick a plan you want and select Upgrade.
4. Verify the payment information, then hit Save to complete the process.

For more information, please refer to this article: Upgrade your QuickBooks Online subscription.

Just in case, I'll be adding this article for future reference: Set up and track your inventory.

Please let me know if you have any other issues or concerns, and I'll get back to you as soon as possible. Cheers!

This does not work at all.

All the help points to BS. Their text help does not work either.

CANNOT DO INVENTORY WITH THE PLUS VERSION AT ALL>

Hi Mat_Using_Plus,

If you don't have the option given by my peer, JenoP, in the Plus version of QuickBooks Online (QBO), then I recommend reaching out to our Support Team. They have more tools to pull up your account information and will be able to look into this further.

Here's how to reach them:

1. Sign in to QBO.
2. From the Help menu, choose Contact us.
3. Enter your concern in the What can we help you with? field and select Let's talk.
4. Choose either Start messaging or Get a callback.

Please let me know if there's anything else I can assist you with. I'm always glad to help. Have a wonderful day.

Did you find a fix for this. I am having the same issue 

We always strive to provide the best experience with the product, BuzzGoodz. 

The Inventory feature is only available in QuickBooks Online (QBO) Plus and Advanced. If you're using either one of them, just make sure that the feature is enabled for you to see the Inventory option. Here's how:

1. Go to the Gear icon and click Account and Settings. 
2. Under the Sales tab, click the Pencil icon in the Products and Services section. 
3. Check the box for Track inventory quantity on hand. This will enable you to select Inventory when creating a new item under Products and Services.
4. Click Save.

However, if you're using Simple Start or Essentials, you might consider upgrading your QuickBooks Online subscription to activate this feature. If the same thing happens, try logging in to your account using a private browser to single out the cause of this unexpected behavior. You may use either of these shortcut keys to access your account using a private browser: 

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If it works fine, access your account using the original browser and clear the browser's cache. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Feel free to visit our Help Article page for more insights about running your business in QBO. 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead. 

I tried incognito browser, clean cache, hours with costumer support and nothing works

Hi! did you fixed your issue??

Hi there, amv305group.

Currently, we have an open investigation about being unable to see the Add Inventory Items and Turn on Track Inventory on Hand options. Rest assured, our software engineers are actively working to get this rectified as soon as possible.

I'd recommend getting in touch with our technical supports to add your account information to the list of affected users. You can provide this investigation number to our representative for a faster transaction: INV-61493. When you're ready, here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

I'm also adding this article to help manage and track the items that you buy and sell in QuickBooks Online: Set up and track your inventory.

Keep me posted if you have any other concerns or further questions about the inventory feature. Stay safe and have a good one.