How do I print an invoice showing it has a balance due of $0? I can print the invoice showing it is paid. But the bottom still shows a Total amount.

I don't see the past "balance due" tab. How do I create that?

Hello Gumby,

Thank you for posting here in the Community. I'd be glad to help you include the balance due when printing invoices in QuickBooks Desktop.

You can customize the template you use for the invoice showing the Paid status and include the balance due when printing.

Here are the steps:

1. Click the Customers tab at the top menu bar.
2. Click Customer Center.
3. Select the customer name.
4. Go to the Transactions tab.
5. Double-click to open the invoice.
6. Go to the Formatting tab.
7. Click Customize Data Layout.
8. Go to the Footer tab.
9. Put a check mark on the box next to Balance Due.
10. Click OK.

I'm also adding some screenshots for your visual guide:

For additional insights into the steps above, I suggest visiting the article I'm attaching below:

Use and customize form templates.

I'll keep an eye on your response if you need further help printing the balance due on this thread.

I have updated this in the template and it now prints but it isn't taking the payment out and leaving a balance due. It list the total, then the balance due still shows the total even though I have received a payment???  How do I fix this?

Hey there, @Concretegal. 

The good news is you've reached the right place, and I have the tools to help.

If the report is not printing correctly, there may be a communication issue between QuickBooks and the printer. To fix this, you need to run the PDF repair tool from your QuickBooks Tool Hub. Here's how:

1. In the QuickBooks Tools Hub, select Program Problems.
2. Choose QuickBooks PDF & Print Repair Tool (this can take a minute to load).
3. Try printing the PDF from QuickBooks Desktop again.

If you're still hitting a snag, feel free to check out this article on printing issues in Desktop.

Please let me know if this gets you back to business. I'll keep an eye out for your response.

I'm having the same problem with my Pro 2019 version...followed your advice to use the "Print and PDF Repair Tool" but that didn't solve the problem which is:

1) I receive a payment and the invoice properly shows that it is paid.

2) But when I print it to paper or PDF, it still shows the full amount Due

So it shows differently on the screen than when printed. I am trying to send a customer an accurate Amount Due invoice for which he has paid half, but the PDF invoice still shows the full amount.

For your added information, when I create an invoice and check or credit card payment at the same time, it prints properly. The problem is when I enter a  payment that comes in later using the Customers>Receive Payments tab.  

Please help.  Thank you.

I appreciate you following the solution provided by my colleague in this thread, Divnick.

Let's try one more troubleshooting step so that QuickBooks will show the correct balance when printing an invoice. There are possible data issues on your company file.

Make sure to update your QuickBooks to its latest release. It helps you give a better experience and fix issues. Check out this link for instructions: Update QuickBooks Desktop.

After updating your QuickBooks, back up your company file so you can go back whenever you run into some issues. Then, do the clean install to fix the damage on your company file.

After performing the clean install, restore the company file and print again the paid invoice. The partial invoice should look like this. Please see the attached screenshot below for your visual guide.

If it still shows the full amount, I recommend contacting our QuickBooks Desktop Live Team. They can pull up your account and check your company file.

Stay in touch with me if there's anything else you need about printing an invoice. I'm always right here to help ensure you're able to see the correct balance when you print it.

Well now I'm really screwed. I followed your instructions and uninstalled Quickbooks 2019.  I have now downloaded and am trying to reinstall it, and gotten to the screen that shows my "Products found..." but when I click on "Install" beside the Version 2019" it says, "Similar product already installed. If you want to reinstall this product, uninstall the similar product and reopen QuickBooks desktop manager."  But I DID uninstall it.  It is no longer in the list.  

Now what?  Can someone contact me directly to fix this?

Hello, Divnick. 

This is not the outcome we expect to happen. Since the uninstall didn't repair the issue. I'd recommend contacting our Customer Care Support to have this investigated. They have the tools capable of pulling up your account in a secure environment, which we are unable to do so here in the Community for security reasons.   

Here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk and then choose a way to connect. 

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.      

Please let us know how the call goes. We want to make sure that you're getting back to running your business as soon as possible. Feel free to ask any other questions about QuickBooks if need be.

Thank you.  I did reach someone who talked me through a full reinstall.

Sadly, that didn't solve the issue.  When I print an invoice for which I have received a payment, the printed version still shows the amount due when, in fact, the screen on my monitor shows a zero balance due.

I am assuming this should be a known bug that needs to be fixed. 

Thank you for following up, Divnick.

I appreciate the effort of following the troubleshooting steps give by my colleague to try fix the issue. I'd like to help and share some insights about the amount showing on the invoice template in QuickBooks Desktop.

Printed invoice will show the Total amount regardless if it was partially or fully paid invoice. To see the partial payment and the remaining balance, you can customize the invoice template and add the Balance Due and Payments/Credits on the footer side.

Here's how:

1. Go to List menu.
2. Choose Templates.
3. Right-click on the invoice template that you're using, then hit Edit Template.
4. Select Additional Customization.. at the bottom.
5. Click on the Footer tab.
6. Put a check mark under print column for Payments/Credits and Balance Due.

That should show you the details you needed for you invoice.

If you've already customized the template and it still shows the full amount, you can delete and recreate the payment to make sure the invoice payment isn't damaged.

We wanna make sure we got you covered. You can click the Reply button below and attach a screenshot of the invoice and the print preview of the template for us to investigate further about it. We're always here to help. Have a good one.