How can i talk to customer care representative

Hi, theideology-ae.

I want to help and ensure that your questions are addressed accordingly.

For me to be able to provide you with the right issue resolution, could you please tell me what specific help you need with QuickBooks? Are you getting an error?

However, if you need to discuss sensitive information, you can always get in touch with our QuickBooks Support who will be happy to assist you. To ensure we address your concern on time, check out our support hours.

Also, you'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.

I hope you can respond to me on this thread so we can work with your concern together. Please know I'm ready to assist further. Have a good one.

How do I contact an actual person at this company.  I cancelled my subscription and they charged my account again this month.  Trying to get an actual human voice with this company appears to be impossinle.

Jeff Coates

Anchroman, Inc

[email address removed]

Hi there, Anchorman1. 

Thank you for stopping by the Community. 

If you're looking to reach a live agent via phone, you;ll have to go to the Help menu in your QuickBooks Self Employed account. Here's how:

1. Go to the Help menu (?) then tap Contact Us.
2. Enter your question or concern in the search box then click Continue.
3. Choose the Call me Back function.

Also, before you get on the phone with a rep, I wanted to make sure I gave you the proper steps to cancel your account. Below is a link to the steps. 

-Cancel your QuickBooks Self Employed Subscription

If you have any other questions or concerns, you can post them below.

Thanks again and have a lovely Monday.  

Yeah,

Thanks but I already did that plus prior to I contacted a rep by phone and they told me it was canceled and there would be an email to follow.

I've tried to call several times and it's impossible to get a real person!  

Then I was sent an email re our subscripion would expire in 7 days (ok, two months after initial request and $140 dollars later). but then you took and other $70 dollares through automactic withdraw this month also (Now our Corporation has been excessively charged $210 dollars).  

Now what an other email with directions on how to navigate a purposely difficult series of command and drop boxes on your site to cancel payment? 

Signed not to happy former customer,

Jeff Coates

Anchorman, Inc 

Hello there, @Anchorman1.

Canceling your QuickBooks Self-Employed (QBSE) account will also cancel the online services you have like the online banking feature and paying taxes online.

If you want to continue these services, I recommend you continue using the subscription and stay active. However, if you think QBSE isn't quite right for your needs, you can cancel your subscription by following these steps:

1. Log in to your QBSE account.

2. Go to the Gear icon, then select Billing info.

3. Select Cancel now, then enter your feedback when prompted.

4. Click on Cancel subscription. If you changed your mind, you can select Keep your subscription.

You can also check out these articles for additional reference:

• Cancel your QuickBooks Self-Employed subscription
• Cancel your QuickBooks Self-Employed mobile subscription

Please consider downloading your transactions or reports which you might need in the future.

On the other hand, only our Customer Support team (chat or call) can create a ticket based on the issues you're having. As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.

That said, I highly suggest contacting them again. You can refer to this article for detailed steps on how: Contact QuickBooks Self-Employed Support.

Also, you can check this article for our support hours to reach them at your most convenient time: Support hours and types.

Get back anytime if you have more questions. I'm right here and the Community people to assist you more.

You fU*(^ charged our account again.  I want a goddam phone number to talk to a fu&%*** human being to cancel the account!  

I am a customer myself, and being charged with my account can be tough to deal with, Anchorman1.

To check what's the charge amount for, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and provide you detailed information on the credit card charges.

To talk to our phone support agent, we need to request a callback from them. This way, you won't have to wait on the line when we have a high volume of calls.

Here's how:

1. Click Assistant on the top menu.
2. Type Talk to a human.
3. Then, a message "OK. To get you to the right human, in a few words, tell me what you need help with", just enter your concern.
4. Press the I still need a human option.
5. Tap the Get a callback option.

For more details about this one, check out this article: Contact QuickBooks Self-Employed Support. Also, refer to this article for our support hours to reach them at your most convenient time: Support hours and types.

To learn more on how to cancel your QuickBooks Self-Employed  (QBSE) subscription, refer to these articles:

• Cancel your QuickBooks Self-Employed subscription
• Cancel your QuickBooks Self-Employed mobile subscription

I've got articles here about the credit card charges come from Intuit and how to prevent fraud: 

• What is this Intuit charge on my credit card statement?
• Prevent credit card fraud

The Community will always have your back if you need anything else in QBSE. We appreciate you doing business with us. Take care always.

I am trying to change our banking info. We had to change banks for security. I received an email for quickbooks asking me to verify the info I entered and to send a copy of the principal officer’s ID. If I follow the contact steps you gave me I get nowhere. Just how do I send this ID info to the correct party.

Help!!!!

Need to get needed info to you.

[email address removed]

Let me route you in the right direction to take care of this, lakemedinashores.

I'm here to make sure you'll get the answer you need about the verification process in changing your bank information. Our QuickBooks Support Team can check and have this investigated. I'd recommend reaching out to them to determine the main cause of this.

For the old Help menu interface:

1. Click the Help (?) icon at the top.
2. Choose the Contact Us button.
3. Type your issue or question on the What can we help you with box.
4. Proceed with the Let's talk button.
5. Select the Start messaging option.

For the new Help menu:

1. Click the Help (?) icon at the top.
2. Type Talk to a human.
3. Enter your issue or question on the What can we help you with box.
4. Choose I still need a human.
5. Select the Start messaging option.

To learn more about updating bank account, please click here. 

I've also added an article that will help you change your billing info, payment method, and plan subscription level in QuickBooks Online: Manage Billing Info.

Your success in changing your bank details is our top priority. I'd suggest reaching out to us if you have other questions in mind. We'll answer them for you.

I'm trying to reauthorize a bank account to my quickbooks self employed. Every time I try it says something went wrong, no code given. Can anyone help? 

Hi there, @Richardrbwf. I'm determined to ensure you can reconnect your bank account to QuickBooks Self-Employed.

Issues like this are usually the result of too much historical data stored in your browser. I recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate.

We can remove them in just a few easy steps. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If you're able to reauthorize your bank account, clear your browser's cache. You can also switch to a different supported browser to see if it has something to do with your browser. 

Once connected, you can categorize your transactions. You can also create and use rules to quickly categorize recent and past transactions.

I'd be happy to see you again here in the Community. We're always here to help if you need assistance with the bank feeds. Have a good one.