it wont let me "save" a company logo despite meeting the requirements of the logo to be uploaded

Hi @FritzF 

Appreciate for the suggestion. I'm using Internet Explorer and did the steps as you suggested. Sad to say, when I click save it does nothing (I am expecting that it will close the window and the logo will show but it doesn't).

Hi @FritzF - I can save it now but the logo is not showing. It says the File is not supported though. I thought I met the criteria for the file size and specs. thanks a lot.

Hi @FritzF 

Just an update - it's WORKING fine now. Finally!

Thanks a lot!

Hi there again, @reyguitche04.

Thanks for getting back to me.

There are a lot of benefits you can get from having a unique company logo and I'm glad to know that you've successfully added yours in your QuickBooks Online.

Thank you for being a part of our QuickBooks family. Feel free to post again or leave a comment below should you have additional questions. I'm always here to help. Take care and have a good one!

I have the same issue: I have gone through the steps and I am in private browser... issue continues.

Hello, @scott_f.

Thanks for reaching out to the Community space. It’s my priority that you’re able to upload and save your company logo in QuickBooks Online. 

Are there any error messages appearing when saving the logo? Since you’ve already tried the steps provided by @FritzF to resolve the issue, it’d be best to give our Customer Care Team a call for further assistance.

They have a screen-sharing tool that will allow them to navigate your QuickBooks and verify the cause why you’re unable to add your company logo. Here’s how to reach them: 
1.    Go to https://help.quickbooks.intuit.com/en_US/contact.
2.    Select QuickBooks Online.
3.    Choose a topic.
4.    Scroll down and click the Get Phone Number button.

For information on how to add, customize and troubleshoot logos, you may refer to this article: https://quickbooks.intuit.com/community/Income-and-expenses/How-to-add-customize-and-troubleshoot-lo....

Please let me know if you need anything else. I’ll be here to help. Have a most lovely day.

Yup I am having the exact same problem and getting very frustrated!

Did anyone get it to work?

Having the same issue, and ready to throw the whole quick books software away.

Hi everyone,

Thanks for taking the time to report this issue. I'm here to provide some update about uploading logo in QuickBooks Online.

We have an ongoing issue where some users are unable to upload logo in QuickBooks. Our engineers are already investigating the root cause of this unexpected hitch and working to implement a solution. 

While we're continuing to work on resolving this issue, I recommend calling our QuickBooks Online Support Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

Here's how you can contact our phone support: 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select the version of QuickBooks, click Contact Us.
3. Type-in Technical Support on the search bar. 
4. And click Get the Phone number below. 

For future reference, you can check this article on how to add, customize, and troubleshoot logo on sales forms.

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

I this thread is month old. I just purchased QBO, shocking to see I have the very same problem. Until now your engineers doing what? very simple stuff you guys are unable to find a solution?

Hi fayeeg,

I’ve checked the status of this case and it’s still open. Our engineers are doing some further checking on this one to make sure their solution wouldn’t affect other QuickBooks functions.

On the other hand, the company logo adds flavors to your sales forms. So your customers can see it on your invoices and estimates, you can upload a template of these transactions with your company logo on them. Then, you can use them on your transactions.

We appreciate your patience while we look into this matter.

Same issue, have tried everything, I would simply like to have my logo saved so I can use it on invoices estimates etc??????????????

Why is this such a problem?

Hello there, Jack16.

I appreciate you joining us in this thread. Allow me to provide some information about this ongoing issue. 

Our Product Team is currently investigating this. Rest assured, they are working diligently to have a permanent resolution. I recommend contacting our QuickBooks Customer Care Team, so you'll be able to add to our list of affected users.

Here's how to get in contact with them:

1. Sign in to your QuickBooks Online (QBO) account.
2. Go to Help.
3. Click on Contact us.
4. Enter your questions or concerns and click on Let's talk.
5. Choose either Start a chat or Get a callback.

From there, updates will be given to you once this gets resolved. 

For now, I suggest following the workaround above given by my colleague, JessT.

Thanks for your patience and understanding. Please know that this issue is being treated with utmost urgency. Leave a comment below if you have any other concerns. 

I'll help you save your company logo, CM23.

Let's do the basic troubleshooting steps to see if it's a browser-related issue.

Here's how:

1. Access QuickBooks via private window. Just press CTRL+SHIFT+N then try saving a logo again.
2. If you can save it, you'll want to clear your browser's cache.
3. Once the cache is refreshed, sign in to your QuickBooks account again.

Accessing your account using a different browser can be an option, too.

Let me know if you have other questions. I'm always here to help.

ditto

Hi there, Vic Valentino.

You can open the logo with Paint (or Preview on Mac) and save it again as a .jpg under the new file name. Then, try adding the company logo again on your sales form.

For more details adding, customizing, and troubleshooting logo on sales forms, you can check out this article: How to add, customize, and troubleshoot logo on sales forms.

Please leave a comment to this post if you need anything else. I'm here to help.

Having the same problem and its may and this still has not been fixed? Im paying almost 400$ a year for a program that cant do something as simple as put a logo on paperwork. This needs to be fix asap please help me. Im trying to run/start a business and this is putting everything on hold.

I too am (still) having this issue and it's now mid July. The issue doesn't appear to be resolved. WOW... I select a .jpg saved in the sRGB format that is well below 1MB (which incidentally is kind of a CRAZY limit these days for anything of quality) and after upload and "processing" I get the attached result. When I click "Save" it does nothing. I suppose I'm contacting support about this issue but I'd be remiss if I didn't say that's been relatively unfruitful in the past. I need to invoice and this is in my way...

I know this wasn't an easy process for you, cgh1. I have faced the same problems myself.

Currently, there are reports with regards to uploading a logo. Our engineers are all hands in investigating this unexpected behavior and are diligently looking for a fix as soon as possible. 

With this being said, let me guide you to our Customer Care support, so you'll be added to the list of affected users and receive email notifications as soon as they become available.

To contact us, here's how:

1. Sign in to your QuickBooks Online company account.
2. Click the Help icon on the top right.
3. Click Contact Us button at the bottom.
4. Enter a short description about your concern.
5. Click on Let's talk.
6. Choose from Chat or Get a callback.

For additional information in adding a logo, here's a great resource that you can check: Add, customize, or remove logos on sales forms.

For future reference, I'm attaching some helpful articles that you can use:

• How to create an invoice
• How to record a customer payment

I appreciate your patience while the engineers work to resolve it. As always, if you have any other concern about your QuickBooks Online account, please feel free to visit the Community again. I'm always here to help.

I'm joining this thread because a year later I just started QBO and am having the exact same issue. I can upload and "save" logos but nothing actually happens.