is there a way to store multiple emails for customers? alot of times they have a billing email but the estimates and even copies of invoices need to go to a different email. it would be great to have a default email, with a drop down list that we could store alternative emails for specific correspondence.

I understand how important it is to have an option to choose other alternative emails in QuickBooks Desktop, Chris.

For now, having the option to choose multiple emails as your default or main is unavailable.  As a workaround, you can use the email address under the CC email or alternative emails found in the Customer's Profile. Please see the screenshot attached:

 On the other hand, you can send feedback to let our product team know how this feature is needed for your business. To do so, follow the steps outlined below:

1. Go to the Help option.
2. Select the Send Feedback Online option.
3. Choose the Product Suggestion option. A pop-up window displays.
4. Enter your feedback suggestion.
5. Click the Send Feedback button. The feedback is sent.

Furthermore, QuickBooks provides several reports that you can generate. You'll only have to customize them to ensure you'll get the data you need. I've added this article for more details: Customize Reports in QuickBooks Desktop.

You can always let me know if you have any other concerns about choosing email addresses in QuickBooks. The Community is always right here to help.

Hello there, John. 

Currently, we're unable to add a CC email address to a customer's profile in QuickBooks Online (QBO) and auto-populate it in invoices. 

I understand that this feature would be helpful for you to streamline your invoicing process in QBO. Don't worry. I'll help you relay your valuable insight to our software engineers so they can consider incorporating your suggestion in our future product upgrades.

To do that:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter your feature request, then Next.

You may also want to track the status of your suggestions by visiting the Customer Feedback page.

Additionally, here's an article to guide you in sending statements to your customers to view their outstanding balances: Create and send customer statements in QuickBooks Online.

Feel free to visit us when you need further guidance in managing your customers in QBO. We're always available in the Community to assist you. Stay safe, and have a good one.

Is there an automatic function to have the payment remittances set up with an additional CC or BC email address?  The only option I have found is to type in another email address for each and every payment remittance.  There must be an easier way?

Hi cherylmck,

In QuickBooks Online Canada, you can easily enter additional email address within the supplier profile.  You'll simply enter a comma, followed by a space, between each email to include.  This saves as default, saving valuable time when sending remittance forms from QuickBooks Online.

If you have any other questions, feel free to reach out again.  We're always glad to help!