Total line is not showing up on our invoices, only paid and open balance. On the form style setting page it is there but on pdfs it is not. Where to set this?

Let's go to the settings to check all the available templates, @ zoltan.

You can go to the Gear icon and choose Custom Form Styles. On that page, you can view all the invoice templates that you have. It's also possible that the template that you're referring to was corrupted.

You'll want to create a new template and customize the appearance and layout of your forms. I'll guide you how: 

1. Click the Gear Icon.
2. Choose the Customs Form Style.
3. Go to the New Style button.
4. Select Invoice.
5. Customize the info on your forms.
6. Enter the name of the Invoice Template.
7. Click Done. 

To set your custom templates as the default, here's how:

1. Choose your template.
2. Click ▼ in the Action column.
3. Select Make Default.

You can click this article for more information about modifying the sales forms in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any other concerns, please let me know. I'll be right here to help.

Hi MaryAnn,

Thanks for your reply. I have been back and forth at form styles checking each corner for a setting before asking the question...

I've tried with a new form style as you described but the look is the same, no total line on the generated pdf.

Attached is how it looks: I have the items one after the other but then instead of a total line the next is paid and then the yet due amount.

Please check this article to steps on how to print or email multiple sales forms as a batch instead of one at a time: Email or print multiple invoices and sales forms.

You can also click this article on how to import your custom form style and to fix different errors when uploading your form or matching fields: Import custom form styles for invoices or estimates.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Hi ChristieAnn,

Thanks for the idea. I tried this, too, doesn't help...

The weird thing is that in the form styles setup the preview of the invoice does have the total lines, but on the actual ones they don't show - cf attachment.

Thanks for getting back to us, @zoltan.

Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check why the total line is not showing on the invoice PDF. They can also perform other troubleshooting steps to fix this for you.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Select Contact Us at the bottom to connect with our live support.

Just in case, I'll add these articles for future reference:

• Email or print multiple invoices and sales forms.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other issues or concerns. I'm more than willing to assist. Have a good one!

Hi,

Thank you, I'll do so.

I'm having the same problem.  Did  you ever get it resolved?

Thanks for joining es here today, @victorshade.

I'll make sure you're able to get our invoices print correctly. You can update your Adobe Reader or Acrobat. This process helps fix printing issues in QBO.

To update, please check the Adobe website for detailed instructions.

Sometimes, changing to a different browser can resolve .pdf viewing issues. Below are the lists of supported browsers.

• Google Chrome
• Mozilla Firefox
• Apple Safari

If you're using Firefox, follow these steps below to switch to the Adobe PDF handler:

1. From the Firefox menu, go to Tools or Options.
2. Select Options.
3. Tap Applications.
4. Change Portable Document Format (PDF) to Adobe Reader or Adobe Acrobat.
5. Click Print.

You can refer to these articles for more information about printing issues.

• Resolve PDF printing issues.

• How to update, repair, or re-install Adobe Reader/Acrobat.

Let me know how it goes or if you still have questions or concerns with your invoices. I'm always here to help. Take care and keep safe.

Hello, no it didn't get resolved.

I didn't call the customer service because I should give a US phone number which I don't have, so I put the topic aside.

Hello, zoltan. 

Thank you for reaching out to the Community. No worries, you don't have to have a US number to contact our support team. You can reach them through chat as well.  

You can follow the steps below to reach out to us in case you don't have it handy anymore. 

1. Go to the Help icon.
2. Choose Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Click Send a message to start a conversation.  

Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.   

Moreover, in case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self-help.  

Please know that you're always welcome to swing by anytime if you need help with anything else. The Community is here for you. Have a good day.

Same here , so much time waisted on this ....

I uploaded my own invoice - everything is good except the line totals do not change, i input my own amounts and they all stay at my uploaded <$0.00> they do not change - no matter how i import them - ughhhh can someone help me fix this.. what should i choose to make them change to the correct line total 

Hi there, Lawn Girl.

Thank you for visiting the QuickBooks Community. This isn't the kind of experience I want you to encounter while updating the imported invoice. With this, I can share some troubleshooting steps to ensure that you're able to change the correct total.

A cache full of history and temp files can cause unexpected behaviors, such as being unable to change the exact line total. I recommend logging in to your QuickBooks account using a private browser. Then, try to reimport those invoices and update some details from the imported invoices from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I suggest clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as alternatives.

Please refer to this article to see details on how the Sales page gives you the summary of your customer's transactions like open and paid invoices: View sales transactions.

Loop me in if you need further assistance with any concerns related to the invoices or any sales transctions. I'm always here to help you anytime. Take care and keep safe!