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twilliams1
Level 2

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

 
17 Comments 17
AlexV
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

I can show you how, twilliams1.

 

The first thing we need to do is to update your QuickBooks and the payroll tax table. Then, we'll need to turn it on before we can invite your employees. You can follow these steps:

  1. Go to the Employees menu and click Manage Payroll Cloud Services.
  2. Under the QuickBooks Workforce section, change the status to ON.
  3. Create or enter your payroll PIN.
  4. Select Save Changes and click Return To QuickBooks.

Please make sure to upload the the pay stubs so that your employees can view it online. When creating a paycheck, you can click on the Sent to Intuit button. If you forgot to click on it, you can go to Employees menu and select Send Payroll Data. You can also upload your historical paychecks into QuickBooks Workforce.

 

We can now invite your employees into QuickBooks Workforce. Here's how:

  1. Go again on the Employees menu and select Manage Payroll Cloud Services.
  2. Click on Invite Employees button.
  3. From the list of employees, add their email addresses. 
  4. Select Send Invite.QB Workforce.PNG

Once sent, you'll see "Invited" under the Status column. Make sure to turn on the ActiveX controls for Internet Explorer if the invite page doesn’t load.

 

Your employees will receive an email invitation to set up their own account. You can let them follow the detailed steps in this article: Access your paychecks and W-2’s online. You can also read this guide to learn more about QuickBooks Workforce.

 

I'll be glad to help of you need anything else. Have a great day!

AS1232
Level 1

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

When I first set up workforce I only sent invite to one employee to make sure it worked fine and they could get all set up, etc.  I would like to send invites to remainder of employees, but when I go in, it only shows the original employee that signed up, it doesn't show the remainder of employees so that I can enter email addresses and send invites.  Can anyone help with this?

ShiellaGraceA
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Thanks for joining AS1232,

 

You'll need to click on the Invite Employees button to see your remaining employees. If you're unable to see the invite button, you'll have to turn on ActiveX controls in Internet Explorer.

 

Once you're done, go back to the invite page again.

 

Please refer to this article for more information about QuickBooks Workforce: Set up QuickBooks Workforce for your QuickBooks Desktop.

 

I've also added our page about giving your employees W-2 access with QuickBooks payroll for additional resources.

 

Please don't hesitate to leave a post anytime if you have other questions about payroll. I'm always here for you. Have a fantastic day ahead.

 

SuzetteB
Level 2

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

I am having this same issue.  Last week the list was there and today it is gone.  I have already done the steps outlined here, but there is still not a list.

SuzetteB
Level 2

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

I am having the same problem.

Last week the employee list was there and today it is gone!

I am using Chrome.

I have done all the other steps not related to IE and it has not helped.

Ashley H
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Good morning, @SuzetteB. I'm here to bring your Employee List back to life.

 

The best way to handle this situation is to clear the history of the web browser you're using. Google Chrome collects cache files and cookies to save you time when loading repetitive data and images. These files can become outdated, resulting in issues like the one you're having with not being able to see your Employee List. I've listed the steps below on how you can delete your history in Google Chrome.

 

How To Clear Cache and Cookies in Google Chrome:

  1. In your web browser, at the top-right next to the URL bar, click on More ⋮.
  2. Go to More tools.
  3. Select Clear browsing data.
  4. Under Basic, press on Time range drop-down menu and pick All Time.
  5. Check all the boxes.
  6. Hit Clear Data.

Once this is finished, you can log back into your WorkForce. You'll load a fresh page of your account, now seeing your Employee List.

 

You can give leave me a reply if this worked for you or if you hit a bump in the road. Have a nice day.

SuzetteB
Level 2

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Thank you!!

 

That worked to a point.

A list appeared, but it only had two employees on it instead of the 13 or so it had a few days ago.  Thankfully one of the two that are showing is the one I needed to fix.  Now to figure out where the rest of them have gone!

Rose-A
Moderator

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Hi, SuzetteB.

 

We currently have an ongoing investigation with the list of employees not showing when inviting them to QuickBooks Workforce. Our engineers are running some diagnostics to identify what's causing this unexpected hitch to provide a permanent and timely fix.

 

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Payroll Specialist. Any progress will be communicated via email.

 

Our contact details can be found here along with our opening hours: https://quickbooks.intuit.com/learn-support/en-us/help-articles/support-hours-and-types/00/385590 or you can follow the steps below to reach us:

 

  1. Click Help at the top menu bar and choose QuickBooks Desktop Help.
  2. Enter a brief description of your concern then click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

The following articles are good references for QuickBooks Workforce:

 

Please continue to post your concerns about payroll or anything with QuickBooks. I'm here to help however I can. You have a wonderful day.

rmjacobs5
Level 1

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Has this bug been corrected yet? I can only see two of my employees in the Invite section of Workforce. I submitted a request in Contact Us, but have received no response. It would be helpful if there was an option that provided a phone number to speak with someone.

 

Thanks for your help, Robert Jacobs

rmjacobs5
Level 1

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

I continue to only see two of 20 employees in the Invite section of Workforce. Have you made any progress in correcting this "unexpected hitch" in the system?

rmjacobs5
Level 1

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

It is working properly now. I was able to see all 20 employees under the invite section of Workforce.

 

Thanks for fixing!

Kayla H
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Hi there, @rmjacobs5.

 

Thank you for coming back to the Community. I'm more than happy to assist with getting all your employees to where they have access to the workforce center. 

 

Let's make sure all the requirements are met so we can invite all employees into the workforce center.

Requirements:

  1. Updated QuickBooks release version.
  2. Updated tax tables.
  3. Log in as QuickBooks administrator.

If the requirements have been met, then let's invite the employees.

 

Just follow these few simple steps, and we will be there in no time.

 

  1. Go to the Company menu, select My Company.
  2. Select Sign in on the top right corner.
  3. Log in using your Intuit ID and password.
  4. From the Employees menu, choose Manage Payroll Cloud ServicesNote: If you don’t see Manage Payroll Cloud Services, update your QuickBooks.
  5. Under the QuickBooks Workforce, toggle the status to the ON option, then select Invite Employees.
  6. Your employee list will appear. Select the employees you need to give access, then add their email addresses. Note: If the invite page doesn’t load, make sure to turn on ActiveX controls in Internet Explorer.
  7. Select Send Invite. Once sent, you should see "Invited" under the STATUS column.

 

Your employees will be ready to go in no time. If further assistance is needed with the employees setting up their workforce, they can view Access your paychecks and W-2’s online for detailed instructions.

 

 

Any additional questions or concerns, I'm here to help at any time. 

 

 

 

Ashley H
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Good to hear from you again, @rmjacobs5.

 

You're most welcome. I also appreciate your taking the time to post this and letting me know that the issue got resolved.

 

As always, Community is full of experts possessing knowledge in all facets of QuickBooks, so please reach out to us here if there's anything you need. We're always happy to help you along your road to victory. Wishing you and your business continued success!

Lisa Hansen
Level 1

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Is this only for online QB?  I am trying to do this for desktop QB and I don't get any employee list when I click on it.  It just goes to a blank screen.

JasroV
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

Nice to have you joined this thread, Lisa Hansen.

 

The steps shared by my peers above are for QuickBooks Desktop (QBDT). Currently, we received reports (INV-34649) that some users were unable to view their employee list when inviting the employee to the workforce. Rest assured our engineering team is working to resolve this as soon as possible.

 

As an alternative:

 

  1. Check your employee name for special characters in their name. Hyphens are the only special character allowed. (Remove any special characters, including spaces entered before their first, middle, or last name.)
  2. Go back to the invite page and see if the employee name appears. If not, proceed to the next step.
  3. In Quickbooks, toggle the status of the missing Employee to Inactive and change it back to active.
  4. Send zero payroll
  5. Go back to the invite page and check if the Employee name will show in the list.
  6. Invite Employee. 

 

If the issue persists, I recommend contacting our Support team. This way, they’ll add you to the list of affected users and be notified via email of any updates. Let me guide you on how to reach out to them.

 

  1. Go to the Help menu. 
  2. Select QuickBooks Desktop Help
  3. Click the Contact Us
  4. Type in your question and proceed with Let's Talk
  5. Then choose your way to get in touch with them.

 

You can also see this article for more details and ensure to review their Support hours page to know when agents are available: Contact QuickBooks Desktop support.

 

I’ve also added this link that you can read for guidance in printing your employees pay stub: Print your paychecks in QuickBooks Desktop.

 

I appreciate your patience while we’re working to fix this. In case you have other queries managing your employees or QBDT software, tag me in your reply and I’ll be around to assist you. keep safe.

tkellogg
Level 1

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

I have completed all the steps, employees are still not showing.

 

Mich_S
QuickBooks Team

Where can I find instructions (complete instructions!) to setup and invite employees to workforce where they can view their paychecks?

I understand this wasn't an easy process for you, @tkellogg.

 

Currently, the reports for the investigation (INV-34649) are still open and in progress. Rest assured our engineering team is working to resolve this as soon as possible.

 

Is it my colleague's (JasroV) alternative steps provided that you've gone through and still got the same issue? If so, I recommend you contact our Customer Support Team. This way, they can add you to the list of affected users and be notified via email of any updates.

 

Here's how to contact support:

 

  1. Go to Help and select QuickBooks Desktop Help
  2. Hit Contact us.
  3. Type in your question and proceed with Let's Talk
  4. Then choose your way to get in touch with them.

I'm also adding this article so you can review it for more information including our Support HoursContact QuickBooks Desktop support.

 

Thank you for your patience as we work on fixing the issue. You're always welcome in the Community. Have a good one!

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