Why is my customer getting the following error when paying an invoice? "You can try again, or come back later and try connecting then"

Thank you for posting here in the Community, @dan58.

We currently have an ongoing issue where customers are receiving an error when accepting credit card payments from their clients. Rest assured that our engineers are diligently working on a fix.

As a workaround, you can consider making an internal agreement with your customer to pay their invoices via electronic transfer, cheque, or cash.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-56885. To reach our support team, please follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Hit Contact Us.

You can also check out this link for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

Thank you for your patience while we're working on this. If you have any other questions, feel free to comment below. Have a great day.

It's not just credit cards, electronic transfers are not working either.  I wonder how quickly the leadership at QuickBooks would be working if they weren't getting paid?  It's been a week for me.

It's not just credit cards, electronic transfers are not working either.  I wonder how quickly the leadership at Quickbooks would be working if they were not getting paid.  It's been a week for me. Seems like a pretty long time.

Thanks for letting me know about this, dan58. 

Allow me to provide insight into the electronic transfer in QuickBooks Online.

To start off, try logging into your QBO account using a different or a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses.

To use a private browser, here's how:

• On your keyboard, press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

If it works, go back to your default browser and perform a clear cache to remove temporary internet files on your computer. Before doing so, make sure to take note of your saved passwords and URLs.

Also, I recommend contacting our QuickBooks Support Team. This way, they can take a look at the account and investigate further. 

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on

I want to make sure all of your concerns are addressed. Let me know if there's anything else I can do. Bye for now!

. 

How does me clearing my cache or switching browser help a custom pay an invoice they already have?

Let me help you from here, Dan58.

The basic steps provided at the top are for your clients. They may be experiencing some browser hiccups that prevented them from paying the invoice. Clearing the cache will refresh their browser.

Also, you can record the invoice payment manually.

If you have other concerns, don't hesitate to let us know. We're around to help you. Keep safe!

@dan58 

Consider having a backup option to accept online payment.

https:// melio.grsm.io/get-paid

You may need another option if you are a B2C company.

I'm having the same issue.  My customer has tried 3 different credit cards.

QB Customer Service says the issue is resolved.

I am still getting the same error

ERROR:  You can try again, or come back later and try connecting.

INV-56885

I've done everything the CSR has offered to resolve the issue.  Nothing has worked.

Please advise.  

Good afternoon, @carie1. 

I hope you're having a great day so far. Let me help you get in the right direction to get this problem resolved as soon as possible. 

To receive the best fix to your problem, I recommend contacting our Customer Support Team again. I do see that the investigation is closed. However, they can review your account and escalate the issue if need be. Here's how: 

1. Go to the Help (Question mark) icon. 
2. Click the Contact Us button. 
3. Give a brief description and hit Let's Talk. 
4. Scroll down and choose to Get a callback. 

It's that easy. 

Please inform me of how the phone call goes. If you have any other questions or concerns, feel free to ask. Take care!

Customer Service Reps say to contact Payments, payment dept is a recording.

I've done everything the CSR have suggested, nothing is working

We have a customer wanting to pay his over $7000.00 invoice.

We are a small business and just like everyone, we need our money.

INV-56885

@carie1 

Utilize another payment processor for free as the backup option.

Hello, I just linked up my accounts to allow customers to pay straight from their quickbooks online invoice via credit card or bank transfer.  It worked great with the first customer.  The second customer received an error.  They attempted 4 times and continued to get the error.  I read and understand that the customer may have blockers or catche that needs to be cleared up.  I just want to make sure that my side of the invoice or account set up is not causing the issue.  How do I verify?

As far as the customers side, I simply cannot give technical guidance to every customer that may have an issue so hopefully quickbooks engineering will have a solution for that.

Thanks for reaching out in the QuickBooks Community page, @kookie-monster.

You can check your QuickBooks Payments account setup to verify if it's causing the issue. Here's how:

1. Click the Gear icon and select Account and settings.
2. Go to the Payments section.
3. Review your information and make sure that everything that was set up is correct.

Moreover, there is a limitation on how much your client could pay you in a day or a month. This might be the reason why they're unable to pay you via online payment. To check your daily limits, reach out to our customer support. 

For more troubleshooting steps, check out this article: What to do if customers can't pay their invoices online.

You can also share with us the exact error message your customers are getting when paying online. In the meantime, follow the suggested steps I shared above to fix the issue.

Let me know if you have any other QuickBooks-related concerns. I'll be here to assist you further. Have a good one. 

It's December and the issue is not fixed. Was just told to wait 5-30 days for a fix... 

Hello everyone on this feed - I just started having this very same issue this week with invoices to customers. You can fix the error by putting a Dot "." at the end of the customer name. This way QuickBooks thinks the name is completely new and the problem does not occur. I literally just did this and it works. The record with the name is corrupt and so the only way to fix it is to make the system think it's a new record. Julia 

I tried the dot trick.  I'm still not able to process payment for my customer.  So frustrating.

Hello there, @carie1. I can assist you with how to process payments in QuickBooks Online.

I recommend that you contact the support team once more. They are the only ones who can help you with your issue via a screen sharing session.

Consider these steps below:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us.

• Start a chat with a support expert.
• Get a callback the next available expert.
• Ask the community for help from businesses like yours.

Please note that we are available M-F from 6 AM to 6 PM PT. For QuickBooks Full Service Payroll and QuickBooks Online Payroll Elite/Premium, any time, any day.

Furthermore, I added this link to help your customers pay their invoices in QuickBooks Online.

Tell us more when you need further assistance. I'm just one click away.

We all know how to process payments. This is not the issue. If you read through the post you'd see that the issue is the customer gets an error saying they have to try again later to pay the invoice. The problem is that the customer record has become corrupt and either:

1 - Change the name slightly in the current customer record by inserting a dot "." in the name OR

2 - Inactivate the current corrupt record and create a whole new customer with a slightly different name such as putting a dot "." to make QBO think it is a new record.

3 - Then send out the invoice for payment.

I hope this will help everyone!

Try inactivating that client record and then create a new one with a slightly different spelling so that QBO stops using the corrupted record. 

Also having this issue.  Quickbooks support tells me it's a PayPal issue and they've restricted payments.  PayPal have no idea what Quickbooks are talking about.  This is embarrassing.

Thanks for keeping us posted, motheroffire.

All the possible troubleshooting steps were already shared by the previous representatives above. If you've tried those to no avail, I suggest contacting our QuickBooks Support. I understand that you've already reached us for the same issue. However, this case requires a more in-depth investigation from our technical support. They can look into your account in a secure environment and verify the settings of your QuickBooks Payment account.

Here's how to contact us:
 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

You'll want to check out our Help Articles to help you with the tasks and tips when using QBO.

I'm looking forward to hearing this being resolved. Let me know if you have other concerns and I'm always here to help. Wishing you a good one.

I’ve been getting the same error when clients try to pay the invoice online. Everything is on settings and have been assisted by QB technical support. Was told they will contact me after investigating the issue. I was told that on two different occasions and still no fix. I am currently waiting to hear back from technical support, but with the previous support, they will probably close the case after two weeks and not contact me. This seems to be an ongoing issue based on this thread. It’s impossible to process card payments and creates additional time for cash flow due to checks being the only way to process payments. I will have to look for alternatives to QB soon like Xero or Freshbooks if the problem isn’t solved soon.

Any update on Case # [removed]and the investigation regarding not being able to save credit card information or process payments due to the error message "Did you enter the information correctly?"

I also cannot process any customer payments due to the same error.

This is a real problem.

No credit card will save. Not even the same card I use to pay my quickbooks subscription and customers cannot even pay their invoices because every credit card is declined even though customers use the card fine with other vendors before and after trying to pay my invoice but getting declined error. 

Screen shots showing the problem are shown below. 

No invoice will pay, no credit card works, no customer can pay. This has been broken since 8am this morning and we take payment around the clock. 

Hello, @ACECORP.

I can see how this affects your workflow today. I'm here to bring you in the right direction to be able to resolve this issue you've currently encountered while paying invoices QuickBooks Online.

Our engineers are currently working on the fix internally for this issue. Since we cannot provide an exact timeline for the resolution, we can contact our support team to get an update. We can check our support hours to ensure that you reach us anytime at your convenience.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the  Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

For more hints about handling your invoices in QBO, you can open this article: Record invoice payments in QuickBooks Online.

I'm also adding this article with managing a customer list: Manage your customer list. It includes detailed steps to create a sub-customer.

Fill me in if you want to track your sales in the Report tab. I assure you, you'll get the best picture of your business. God bless you.