If your QuickBooks Online data is less than 60 days, you have the option to purge your account if you're using QuickBooks Online Plus, Essentials and Advanced. The system deletes all data entered into the company, and you're unable to restore or reverse them.
To purge the data, follow the steps listed below:
If it's 60 days old or older, you need to cancel your account and start a new subscription.
To cancel your account:
To start a new account:
For additional reference about this action, read this article: Delete your data and start over in QuickBooks Online.
Post again if there's anything you need assistance with. I'm more than happy to help. Have a great day!
If your client's account age is older than 60 days, they are unable to purge it but open a new QBO account.
Then they may utilize a 3rd party tool to migrate some portions of data if required.
If I cancel my current account and log back in with the same credentials as my old account, will I have to pay for a new subscription or will the balance of time that I paid for be accounted for?
Welcome to the Community, @af01.
When you decided to cancel your QuickBooks subscription, you still have a year to access your company file as Read-Only access. This considers printing forms and reports you might need in the future.
However, if you plan to resubscribe after a year, you won't be able to access your previous data.
For more information about the cancelation of QuickBooks subscription, feel free to check out this article: Cancel your QuickBooks Online subscription or trial.
Get back to me if there's anything you need assistance with. I'm more than happy to help. Have a good day!
This is unbelievable. All I want to do is to completely delete an inactive account. First, I am told that that's not possible. Then, I am told that I can make the account active again, then delete all transactions---one by one!---which will take hours. So I find an option to purge the account, but it doesn't work because it only applies to Online "Plus" accounts and data that is less than 60 days old. So my only option is to cancel my subscription and start fresh with a new QB online account---importing all transactions again except the inactive accounts I wanted to delete in the first place. Why on earth would I want to sign up again with QuickBooks online if the software is so inflexible as to not even allow the user, who should be in full control of the user's data, to simply delete an inactive account completely? Truly unbelievable. Before wasting my time with inflexible QuickBooks again, I'll give Aplos a try.