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grace8
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

 
6 Comments
Kendra H
QuickBooks Team

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Thanks for reaching out to the Community. @grace8

 

Before going into detail, I want to ask if you're receiving an error when logging into the CAMPS website?

If you're trying to update the payment method you can do so by: 

  1. Sign in to camps.intuit.com
  2. Find your subscription in the Product &Services list. 
  3. Choose Details
  4. In the Billing Information section, find Payment Method, then select Edit.
  5. Update your information. 
  6. Click on Save and close

I look forward to chatting with you soon. Have a good one!

 

 

HLXAW
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

I tried following this as i am having a similar issue.  However, I do NOT see anything that says "Details" after i select the service.  I just have quickbooks online and quickbooks payments is all i see pop up under products and services.

 

Thoughts?

ZackE
QuickBooks Team

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Welcome to the Community, HLXAW.
 

If you need to update your QuickBooks Online subscription information, you'll have to sign in to your books.
 

Here's how:
1. Log in as the Master or Company Admin.
2. Use your Gear (⚙️) icon, then choose Account and settings.
3. Open the Billing Subscription tab.
4. Click the Pencil (✏️) icon beside your payment method.
5. Update your credit card details.
6. Confirm the address in QuickBooks matches what's on your credit card statement.
7. Once everything looks correct, select Confirm Card or Save.
 

I've also included a helpful video tutorial:


Here's a couple resources about using QBO and QuickBooks Payments that may come in handy moving forward:

 

Please feel welcome in posting a reply if there's any questions. I'll be here to help. Have a great day!

HLXAW
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Looks like I have to work through my CPA to update subscription billing details.  I don't have the rights/permissions to view subscription details.

MaryPickering
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

I've checked our credit card information and it is correct.  However, I have not seen a charge for the annual renewal.

ZackE
QuickBooks Team

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Thanks for joining the Community, MaryPickering.
 

Since you haven't seen an expected charge for your subscription, I'd recommend getting in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment and conduct further research.
 

They can be reached while you're using QuickBooks.
 

Here's how:

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a lovely day!

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