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grace8
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

 
10 Comments 10
Kendra H
QuickBooks Team

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Thanks for reaching out to the Community. @grace8

 

Before going into detail, I want to ask if you're receiving an error when logging into the CAMPS website?

If you're trying to update the payment method you can do so by: 

  1. Sign in to camps.intuit.com
  2. Find your subscription in the Product &Services list. 
  3. Choose Details
  4. In the Billing Information section, find Payment Method, then select Edit.
  5. Update your information. 
  6. Click on Save and close

I look forward to chatting with you soon. Have a good one!

 

 

HLXAW
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

I tried following this as i am having a similar issue.  However, I do NOT see anything that says "Details" after i select the service.  I just have quickbooks online and quickbooks payments is all i see pop up under products and services.

 

Thoughts?

ZackE
Moderator

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Welcome to the Community, HLXAW.
 

If you need to update your QuickBooks Online subscription information, you'll have to sign in to your books.
 

Here's how:
1. Log in as the Master or Company Admin.
2. Use your Gear (⚙️) icon, then choose Account and settings.
3. Open the Billing Subscription tab.
4. Click the Pencil (✏️) icon beside your payment method.
5. Update your credit card details.
6. Confirm the address in QuickBooks matches what's on your credit card statement.
7. Once everything looks correct, select Confirm Card or Save.
 

I've also included a helpful video tutorial:


Here's a couple resources about using QBO and QuickBooks Payments that may come in handy moving forward:

 

Please feel welcome in posting a reply if there's any questions. I'll be here to help. Have a great day!

HLXAW
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Looks like I have to work through my CPA to update subscription billing details.  I don't have the rights/permissions to view subscription details.

MaryPickering
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

I've checked our credit card information and it is correct.  However, I have not seen a charge for the annual renewal.

ZackE
Moderator

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Thanks for joining the Community, MaryPickering.
 

Since you haven't seen an expected charge for your subscription, I'd recommend getting in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment and conduct further research.
 

They can be reached while you're using QuickBooks.
 

Here's how:

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

 

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a lovely day!

Awsum87
Level 4

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

i have QB Desktop Pro 2020. I have spent HOURS talking to people in India and they do not understand my question!  My account does not have a payment method.  Not sure why I did with previous accounts, but not with this one.  The Payment Method is blank and can not be accessed.  No one on the phone can help.  I told them I have an annual payroll subscription renewal and monthly usage charges.  They told me not to worry about it, so guess  we will see what happens when they try to charge the credit card I cancelled ...   

LollyNino_C
QuickBooks Team

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Hello there, @Awsum87

 

Thanks for reaching out here in the Community with your question about Payment Method information. I'd be glad to show you where to go to get this done in QuickBooks Desktop.

 

Meanwhile, if you wish to update your payroll account's billing and subscription info, make sure to log in as an admin to your account so that you can update your billing information. Otherwise, the payment option will be available. 

 

Here's how:

  1. Click the Employees menu at the top.
  2. Choose My Payroll Service, and then tap Account/Billing Information.
  3. Sign in using your Intuit Account login, and then select Billing Detail.
  4. The level of info may vary depending on your contact role. If you don't see any details under the Billing Details box, this means that you're not the current billing contact. To change the holder or the billing contact, please contact us.
  5. Click Edit billing info, and then enter your new billing info.
  6. Hit I Agree to continue.

Check out this article for more details: Update Billing info. 

 

I'll be adding this article as your reference to change payment method in QuickBooks Desktop: Change your QuickBooks Desktop payment method. 

 

I'm always around to lend a hand if you need more help with managing your account or any QuickBooks-related concerns. Take care and have a great day.

JB161
Level 1

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

As of today, February 15th 2023, this is not working and I need to update my information

AlcaeusF
Moderator

How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Hi @JB161,

 

Thank you for joining us here in the Community space. I'm here to assist you with updating your information in QuickBooks.

 

We need additional information about your issue when updating your account information. Are you trying to change your credit card info for QuickBooks? Any details about the result on your end will help us provide a much more accurate resolution.

 

Please note only the Primary contact of the QuickBooks account can update the billing info. You can change the credit card or account you use to pay for QuickBooks Desktop and services like a payroll through our CAMPS website.

 

Here's how:

 

  1. Sign in to camps.intuit.com
  2. Find your app or subscription in the Products & Services list.
  3. Select Details.
  4. In the Billing Information section, find Payment Method, then select Edit.
  5. Update your information.
  6. Select Save and Close.

 

For payroll billing, there's an alternative way you can update information directly in QuickBooks. You can go to the My Payroll Service section and select the Account/Billing Information option.

 

If the problem persists after following our recommendations, you can reach our support team for further assistance by requesting a callback. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select QuickBooks Desktop Help.
  4. Enter your concern, then hit Continue.
  5. Choose Get a callback.

 

Also, QuickBooks desktop allows you to change your current payroll service and gives you different options to meet your payroll needs. For more information, check out this article which includes detailed steps: Change Payroll Service.

 

Let us know if you still have more concerns about updating account information by leaving a reply. We're always available to lend a hand. Take care, and have a great rest of the day.

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Contact us