How to update credit card information for our account's annual license renewal? I tried to do it myself, but the login and PW didn’t work although they are all correct.

Thanks for reaching out to the Community. @grace8. 

Before going into detail, I want to ask if you're receiving an error when logging into the CAMPS website?

If you're trying to update the payment method you can do so by: 

1. Sign in to camps.intuit.com. 
2. Find your subscription in the Product &Services list. 
3. Choose Details. 
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information. 
6. Click on Save and close. 

I look forward to chatting with you soon. Have a good one!

I tried following this as i am having a similar issue.  However, I do NOT see anything that says "Details" after i select the service.  I just have quickbooks online and quickbooks payments is all i see pop up under products and services.

Thoughts?

Welcome to the Community, HLXAW.
 

If you need to update your QuickBooks Online subscription information, you'll have to sign in to your books.
 

Here's how:
1. Log in as the Master or Company Admin.
2. Use your Gear (⚙️) icon, then choose Account and settings.
3. Open the Billing Subscription tab.
4. Click the Pencil (✏️) icon beside your payment method.
5. Update your credit card details.
6. Confirm the address in QuickBooks matches what's on your credit card statement.
7. Once everything looks correct, select Confirm Card or Save.
 

I've also included a helpful video tutorial:

• Switch to annual or monthly billing for QuickBooks Online
• Update business & account information in the Merchant Service Center

Please feel welcome in posting a reply if there's any questions. I'll be here to help. Have a great day!

Looks like I have to work through my CPA to update subscription billing details.  I don't have the rights/permissions to view subscription details.

I've checked our credit card information and it is correct.  However, I have not seen a charge for the annual renewal.

Thanks for joining the Community, MaryPickering.
 

Since you haven't seen an expected charge for your subscription, I'd recommend getting in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment and conduct further research.
 

They can be reached while you're using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a lovely day!

i have QB Desktop Pro 2020. I have spent HOURS talking to people in India and they do not understand my question!  My account does not have a payment method.  Not sure why I did with previous accounts, but not with this one.  The Payment Method is blank and can not be accessed.  No one on the phone can help.  I told them I have an annual payroll subscription renewal and monthly usage charges.  They told me not to worry about it, so guess  we will see what happens when they try to charge the credit card I cancelled ...   

Hello there, @Awsum87. 

Thanks for reaching out here in the Community with your question about Payment Method information. I'd be glad to show you where to go to get this done in QuickBooks Desktop.

Meanwhile, if you wish to update your payroll account's billing and subscription info, make sure to log in as an admin to your account so that you can update your billing information. Otherwise, the payment option will be available. 

Here's how:

1. Click the Employees menu at the top.
2. Choose My Payroll Service, and then tap Account/Billing Information.
3. Sign in using your Intuit Account login, and then select Billing Detail.
4. The level of info may vary depending on your contact role. If you don't see any details under the Billing Details box, this means that you're not the current billing contact. To change the holder or the billing contact, please contact us.
5. Click Edit billing info, and then enter your new billing info.
6. Hit I Agree to continue.

Check out this article for more details: Update Billing info. 

I'll be adding this article as your reference to change payment method in QuickBooks Desktop: Change your QuickBooks Desktop payment method. 

I'm always around to lend a hand if you need more help with managing your account or any QuickBooks-related concerns. Take care and have a great day.

As of today, February 15th 2023, this is not working and I need to update my information

Hi @JB161,

Thank you for joining us here in the Community space. I'm here to assist you with updating your information in QuickBooks.

We need additional information about your issue when updating your account information. Are you trying to change your credit card info for QuickBooks? Any details about the result on your end will help us provide a much more accurate resolution.

Please note only the Primary contact of the QuickBooks account can update the billing info. You can change the credit card or account you use to pay for QuickBooks Desktop and services like a payroll through our CAMPS website.

Here's how:

1. Sign in to camps.intuit.com
2. Find your app or subscription in the Products & Services list.
3. Select Details.
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information.
6. Select Save and Close.

For payroll billing, there's an alternative way you can update information directly in QuickBooks. You can go to the My Payroll Service section and select the Account/Billing Information option.

If the problem persists after following our recommendations, you can reach our support team for further assistance by requesting a callback. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Also, QuickBooks desktop allows you to change your current payroll service and gives you different options to meet your payroll needs. For more information, check out this article which includes detailed steps: Change Payroll Service.

Let us know if you still have more concerns about updating account information by leaving a reply. We're always available to lend a hand. Take care, and have a great rest of the day.

I logged into camps but my product is now shown. Now what???

@Deb259 

Did you purchase the license directly to Intuit or via a partner?

Which QB Desktop year version do you have?

Hi there, Deb259.

Can you share with us the issue you're dealing with when signing in to the CAMPS website? It would also be helpful if you could tell us the task you're trying to do in QuickBooks. We appreciate any info you can add.

If you're trying to update your billing info on the CAMPS website, ensure to sign in as an admin user and follow these steps to complete this task:

1. Click QuickBooks Desktop from your products and services.
2. Select details next to your QuickBooks Product.
3. Click Edit next to your Payment Method. Update your payment info.
4. When you’re done, select Save and Close.
5. After that, open QuickBooks Desktop, then click the Help menu and hover over Manage My License.
6. Select Sync License Data Online.

If you encounter any subscription errors, install the latest update for your version of QuickBooks Desktop. This makes sure you have the latest features and often fixes subscription errors.

If the issue persists, I suggest running the QuickBooks Tool Hub. Sometimes a damaged Windows file prevents QuickBooks Desktop from connecting to our online services.

Moreover, I've included this article as a reference in updating or changing your business or contact names associated with your Intuit Account: Update business or contact names on your account.

If you're to do a different task, please add them to the thread. We'll be here if you need more help with managing your account or any QuickBooks-related concerns. Take care and have a great day.