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Level 1

I don't know my administrator password

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

Solved
Best answer 12-10-2018

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Level 7
18 Comments
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Level 7
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Level 1

I don't know my administrator password

Mac link does not work
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Level 8

I don't know my administrator password

To remove a Mac password in 2016 version or earlier you have to send the file to support. However... there's no reason the administrator password would stop working. Make sure you are opening the correct company file.  If you've saved the admin password to your Mac keychain you can find it with Apple's Keychain Access tool - use Spotlight to open that.  Once keychain access is open type QuickBooks User in the search field and it should show you any saved password entries. Double click on those, enter your Mac account log in password, and you should see your admin password(s).
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Level 1

I don't know my administrator password

when I did the last mac update the keychain got corrupt so I lost it .. do you know the link to support?
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Level 8

I don't know my administrator password

I think the keychain gets backed up to iCloud if you have that on (Apple->System Preferences->iCloud).  i don't know the number of support - maybe someone else does and will comment.
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Level 1

I don't know my administrator password

Havent used QB for awhile and cannot remember the password.  Cant find out how to reset since all my old info (email and phone # ) I used to set it up is completely vanished from my memory.  I do have the registration number


@Raywhite28 wrote:

See link for password removal tool.

 

https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d...


Doesn't work - I DONT KNOW MY PHONE NUMBER USED SEVERAL YEARS AGO TO REGISTER IT

 

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QuickBooks Team

I don't know my administrator password

Hello SRW76, 

 

In your case, I would suggest reaching out to our Customer Support Team so they can help you reset your password. Here's how: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Then, choose QuickBooks Desktop as the product and then select its version
  3. Choose Search for something else and then enter your concern about resetting your password
  4. Click Search.
  5. Scroll down until you'll have the option to Start a message

 Let me know if you need anything else. 

 

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Level 1

I don't know my administrator password

I do not have my license number to reset my password.

 

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Moderator

I don't know my administrator password

Good day, @puzzle09!

 

You can find your license number directly from your account management portal. I'm here to help you accomplish this.

  1. Go to the Customer Account Management Portal (CAMPs) page.
  2. Enter your login credentials.
  3. Click Sign in.
  4. Select QuickBooks Desktop product.
  5. Click Detail.

In addition, here's an article you can read to learn more about how you can use this portal: What is CAMPs and How Do I Use It?

 

Once you have your license number, you can now use the Automated Password Reset tool to reset your company file's password.

 

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need some tips and related articles for your future tasks.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

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Level 1

I don't know my administrator password

My problem is I do not know my admin password. as I have moved and it has been a long time I cannot get into any of my accounts. I have searched for days to find an answer and find nothing and no support  phone #. Very frustrated.

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QuickBooks Team

I don't know my administrator password

Thanks for posting in the Community, @Windy260.

 

Since you already forgot your admin password and it has been a long time that you're unable to get into your account, I recommend using the password reset tool.

Here's how:

  1. Please use the link I provided above to reset your QuickBooks Admin password in any version of QuickBooks Desktop for Windows.
    reset.PNG
  2. Select your version of QuickBooks Desktop.Important: The version of QuickBooks you last opened your company file with must be installed on your computer. If it isn't, you won't be able to reset your password.
  3. Fill in the QuickBooks license number and business info used when you registered QuickBooks and then select Next.The phone number must be 10 digits with no extension at the end.  Don't use a 1 (+1) at the beginning. The +1 automatically adds to the phone number if the United States is set as the country. (This is an ongoing issue we're working on.) In this case, you must change the country to Select Country and then manually edit the phone number and save.If you get a message that says the details you've provided didn't match, log in to your Intuit account at https://camps.intuit.com.  Make sure these pieces of info are correct:
    • Authorized user's name and email address (name is not case sensitive)
    • Primary Mailing address (especially zip code)
    • License number (under Products and Services; doesn't need a dash)
    • Phone number (under Account Details)

    Note: All info entered must match the info in our system.  This includes email address, main business phone number, and zip/ZIP code of the primary contact on the account. The access token will be sent ONLY to the email address for the primary contact.

  4. Accept the license agreement. The Automated Password Reset tool will auto download. (If the auto download didn't work, select Download now.)Important: If it asks you to Run or Save the file, choose Save and save it to your Desktop.
  5. Run the Automated Password Reset tool and then enter the token number received via email.
  6. From the QuickBooks Desktop Products drop-down, select the same QuickBooks version.
  7. Select Browse for Company File, and then choose the company file you want to reset the password for.
  8. Important: Enter the correct Company File Admin User Name (if it's different from the name "Admin").
  9. Enter your New Password and then Confirm New Password.Note: Create a temporary password only as QuickBooks will ask you to change the password again when you open the company file.
  10. Select Reset Password.

Please feel free to Reply to this thread if you need more help. I'll be around to guide you.

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Level 1

I don't know my administrator password

What do you do if all of the information matches in CAMPS, but it still says the details provided don't match. Funny thing is I have an access token from about 10 years ago, so it must have worked then.  It is Quickbooks 2008.  Does that make a difference?

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Moderator

I don't know my administrator password

Thank you for joining in the discussion, @dbetlow.

 

There may be changes made on your profile that's why it won't accept the details provided. The matching of information must have worked before because all the details entered were correct. 

 

It'd be best to contact our Desktop Support so they can check your account in a secure and safe environment. This way, they can assist you further in resetting your password and accessing your company file.

 

If you have any questions or clarifications, let me know by leaving a comment. I'm here to help however I can. Have a great day!

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Level 1

I don't know my administrator password

Support said they couldn't help me because our version of Quickbooks is too old (2008).  However, they couldn't assure me that if we upgraded to a newer version that we would be able reset the admin password either...

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QuickBooks Team

I don't know my administrator password

Hello, @dbetlow.

 

You need to have an active and the supported version of QuickBooks so you'll be able to avail the unlimited, 24/7 support on any topic such as resetting your Administrator password. Let me share some information on how to reset the admin password.

 

Once a version is sunset, it will no longer have connection to the internet. That being said, the information in CAMPS is no longer connected with what you have in your QuickBooks 2008. Instead, let's use the Automated Password Reset Tool to help you access your company file. This process will work using the existing QuickBooks version you're using. You can follow the steps provided by my colleague, @Jovychris_A.

 

Once completed, you can now start upgrading your QuickBooks to the latest version. To explore the new features available in QuickBooks 2020, you can try downloading the QuickBooks Desktop Trial version. Just make sure to create a back up copy of your QuickBooks 2008 company file prior to starting the upgrading process. By doing so, you’ll always have an intact file to go back and work with when prompted with any error. 

 

To download the trial version, here’s how:

  1. Go to: Download a trial of QuickBooks Desktop.
  2. Choose your Product and Version.
  3. Hit Search.
  4. Click Download.

Once completed, follow these steps on how to install QuickBooks:

  1. Run your downloaded QuickBooks 2020
  2. Click Yes pop-up messages.
  3. Select Next to begin the installation.
  4. Click the I accept the terms in the license agreement box and click Next.
  5. Enter your License and Product numbers, then select Next.
  6. Continue the prompts.

Once the Trial version is used up, I recommend reaching out to our Customer Care Team to further process your order for the regular QuickBooks Desktop 2020.

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Level 11

I don't know my administrator password

@dbetlow 

Call and ask Intuit Data Service to reset the password. If they refused to do so and you don't have any plan yet to upgrade your QBD version, consider purchasing the 3rd party password reset service. The cost is $50-$100.

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Level 1

I don't know my administrator password

@Fiat Lux - ASIA  Can you tell me is there a 3rd party password service for mac users.  when I google, I only found service for pc.  Im using qb mac, and the files are in .qb format.   I need the get password reset or removed from the .qb file, so i can re access it.

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Level 11

I don't know my administrator password

@carolsuwota 

I have replied your PM. We need your email address to let us forward it to the service provider. 

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