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lindak1119
Level 7
December 11, 2018
Solved

I don't know my administrator password

  • December 11, 2018
  • 4 replies
  • 12 views

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

    4 replies

    Raywhite28
    Raywhite28Answer
    Level 6
    December 11, 2018

    See link for password removal tool.


    https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d...

    P
    puzzle09
    October 18, 2019

    I do not have my license number to reset my password.

     

      IamjuViel
      IamjuViel
      Level 8
      February 27, 2020

      Support said they couldn't help me because our version of Quickbooks is too old (2008).  However, they couldn't assure me that if we upgraded to a newer version that we would be able reset the admin password either...


      Hello, @dbetlow.

       

      You need to have an active and the supported version of QuickBooks so you'll be able to avail the unlimited, 24/7 support on any topic such as resetting your Administrator password. Let me share some information on how to reset the admin password.

       

      Once a version is sunset, it will no longer have connection to the internet. That being said, the information in CAMPS is no longer connected with what you have in your QuickBooks 2008. Instead, let's use the Automated Password Reset Tool to help you access your company file. This process will work using the existing QuickBooks version you're using. You can follow the steps provided by my colleague, @Jovychris_A.

       

      Once completed, you can now start upgrading your QuickBooks to the latest version. To explore the new features available in QuickBooks 2020, you can try downloading the QuickBooks Desktop Trial version. Just make sure to create a back up copy of your QuickBooks 2008 company file prior to starting the upgrading process. By doing so, you’ll always have an intact file to go back and work with when prompted with any error. 

       

      To download the trial version, here’s how:

      1. Go to: Download a trial of QuickBooks Desktop.
      2. Choose your Product and Version.
      3. Hit Search.
      4. Click Download.

      Once completed, follow these steps on how to install QuickBooks:

      1. Run your downloaded QuickBooks 2020
      2. Click Yes pop-up messages.
      3. Select Next to begin the installation.
      4. Click the I accept the terms in the license agreement box and click Next.
      5. Enter your License and Product numbers, then select Next.
      6. Continue the prompts.

      Once the Trial version is used up, I recommend reaching out to our Customer Care Team to further process your order for the regular QuickBooks Desktop 2020.

      W
      WendyEll
      December 31, 2020

      I upgraded a quicken file to QB. After it converted the file it asked for a password. I entered what I thought was correct but then took me to a reset password screen which I went through and changed my password. When I log in it says the password is incorrect. I called customer support and worked with someone for 2 hours. She tried several different ways to change and reset my password with no luck. She then escalated it to data services but says it can take 6-8 business days to get a reply. This is totally unacceptable. It's the last day of the year and I have payroll for 25 employees on Monday not to mention I have bills to pay over the next 2 weeks. So you have any suggestions on how to resolve this sooner. Maybe another temporary license and account? Please help

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      Level 14
      December 31, 2020

      @WendyEll 

      @WendyEll wrote:

      Maybe another temporary license and account? Please help

      Another license is unable to resolve it. Your last resort is purchasing a 3rd party password removal service.

      M
      M47
      January 13, 2021

      All I want to do is open my QB and send it to my accountant.  I have had

      @lindak1119 wrote:

      Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.


      don't match.  My computer is frozen and I can't close or open QB until I get an Admin password that works. 

      @lindak1119 wrote:

      Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

       

      C
      Candice14
      Level 8
      January 13, 2021

      Hey, @M47. 

       

      Thanks for joining in on this thread. I hope your week is going well so far. 

       

      Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

       

      Here's how: 

       

      1. Go to the Help menu. 
      2. Choose the QuickBooks Desktop Help option. 
      3. Press the Contact Us hyperlink. 
      4. Give a brief description of the problem and hit Let's Talk. 
      5. Scroll down and choose to Get a callback or Start a message. 

       

      If you can't use your QBDT account, you can start a chat with our support team through this link. 

       

      Let me know how it goes. I want to make sure that you're able to get back to running your business. I'm only a comment away if you need me. Take care!

      0
      0706261260
      March 9, 2023

      help me reset Admin

      A
      alinaamgroup2019
      October 24, 2022
      @lindak1119 wrote:

      Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

      pls guide me

      L
      LollyNino_CQuickBooks Team
      QuickBooks Team
      October 24, 2022

      Thanks for posting in the Community, @alinaamgroup2019. I can share some information to help you with resolving the error you have so you can log in to your account successfully. 

       

      Since you're still having issues with the admin password, I recommend contacting our Customer Support Team. They'll be able to review your account further and see what steps you need to take next. 

       

      Here's how: 

       

      1. Go to the Help menu.
      2. Choose the QuickBooks Desktop Help option.
      3. Press the Contact Us hyperlink.
      4. Give a brief description of the problem and hit Let's Talk.
      5. Scroll down and choose to Get a callback or Start a message.

       

      If the password doesn't work, double-check for any typos and confirm if the info matches with what's in CAMPS. If the same thing happens, use the Automated Password Reset tool.

       

      Let me know if there is anything that I can help you with the account by leaving a Reply below.​ Keep safe and have a wonderful day! 

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