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I don't know my administrator password

Some of my files were corrupted when I upgraded to Quickbooks 2016 for Mac. Data Services fixed the files but added an administrator password before accessing the files. The password that they provided worked last month, but now I cannot login.

Solved
Best answer 12-10-2018

Accepted Solutions
ProAdvisor

See link for password removal tool. https://community.i...

7 Comments
ProAdvisor

See link for password removal tool. https://community.i...

OB1
Not applicable

Mac link does not work

Mac link does not work
Established Community Backer ***

To remove a Mac password in 2016 version or earlier you h...

To remove a Mac password in 2016 version or earlier you have to send the file to support. However... there's no reason the administrator password would stop working. Make sure you are opening the correct company file.  If you've saved the admin password to your Mac keychain you can find it with Apple's Keychain Access tool - use Spotlight to open that.  Once keychain access is open type QuickBooks User in the search field and it should show you any saved password entries. Double click on those, enter your Mac account log in password, and you should see your admin password(s).
OB1
Not applicable

when I did the last mac update the keychain got corrupt s...

when I did the last mac update the keychain got corrupt so I lost it .. do you know the link to support?
Established Community Backer ***

I think the keychain gets backed up to iCloud if you have...

I think the keychain gets backed up to iCloud if you have that on (Apple->System Preferences->iCloud).  i don't know the number of support - maybe someone else does and will comment.
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Active Member

Reset Admin password for 2014 desktop quickbooks

Havent used QB for awhile and cannot remember the password.  Cant find out how to reset since all my old info (email and phone # ) I used to set it up is completely vanished from my memory.  I do have the registration number


@Raywhite28 wrote:

See link for password removal tool.

 

https://community.intuit.com/articles/1501540-use-the-automated-password-reset-tool-for-quickbooks-d...


Doesn't work - I DONT KNOW MY PHONE NUMBER USED SEVERAL YEARS AGO TO REGISTER IT

 

QuickBooks Team

Re: Reset Admin password for 2014 desktop quickbooks

Hello SRW76, 

 

In your case, I would suggest reaching out to our Customer Support Team so they can help you reset your password. Here's how: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Then, choose QuickBooks Desktop as the product and then select its version
  3. Choose Search for something else and then enter your concern about resetting your password
  4. Click Search.
  5. Scroll down until you'll have the option to Start a message

 Let me know if you need anything else.