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fredericks
Level 1

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

 
10 Comments 10
ChristieAnn
QuickBooks Team

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

Hi there, fredericks.

 

Since you still received a message that it needs to renew your payroll subscription which should be auto renew, this could be the automatic renewal might have been unsuccessful.

 

There are different ways to resolve this according to the alert you received. If you received the Payroll Service Alert! Please update your billing information, this means we're unable to renew your subscription successfully on the date indicated in the alert. This may be because your credit card or bank account on file is already invalid or expired. To fix this, please follow the steps below.

 

1. In Payroll Service Alert window, click the Reactivate Account button.

2. Sign in using your Intuit Account login.

3. From the Service Information section, select the Reactivate link.

4. Review the details of your payroll service, then click Proceed to Checkout.

5. Choose a Payment Method.

6. Enter the Card Security Code. Then, click Submit.

7. Hit Continue.

8. Click Place Order. Then, choose Next.

9. Click Return to QuickBooks.

 

If you see a different alert, check this article: Update or renew your subscription. This contains the steps on how to resolve any payroll alerts.

 

You may also check this article on how to get the newest payroll tax table in QuickBooks Desktop Payroll to stay up to date: Get the latest payroll tax table update.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

GodsSlave
Level 2

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

Nothing works. The annoying renew payroll subscription keeps showing up on any computer even though the subscription is active and the charge card data was current. I'm guessing a fix is in order?

GodsSlave
Level 2

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

We've tried everything but the desktop PCs with QB software do not recognize that the payroll subscription is active. Perhaps QB Premier needs a fix?

SarahannC
Moderator

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

Hello there, GodsSlave.

 

Based on our records, there are reported issue about receiving a message that let our customer renew their payroll subscription.

 

 Same as yours, none of the troubleshooting works since this is something that our engineers are currently investigating to know what might have caused this issue. Once the root cause is identified, they'll share with you the resolution to get everything back to normal.

 

For now, I would suggest getting in touch with our specialist so that your company details will be added as one of the affected users.

 

Also, we have limited support and reduced our support hours due to COVID-19. You can reach out to us through messaging from 6 AM-6 PM PT Monday-Friday

 

I'm always here if you need other help. Keep safe, and be well!

GodsSlave
Level 2

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

Hello,

This is the latest information from Quickbooks regarding this problem:

 

"Based on our records, there are reported reports about receiving a message that let our customer renew their payroll subscription. Same as yours, none of the troubleshooting works since this is something that our engineers are currently investigating what might have caused this issue. Once the root cause is identified, they'll share with you the resolution to get everything back to normal.

 

For now, I would suggest getting in touch with our specialist so that your company details will be added as one of the affected users. Also, please know that we have limited support and reduced our support hours due to COVID-19. You can reach out to us through messaging from 6 AM-6 PM PT Monday-Friday. "

LandscapeLady
Level 1

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

I have a similar message - but my payroll renewal went through fine - so my payroll subscription for the year has been paid in full - and my account shows it as "Active " but on the desktop it still says renew and I need to "verify my subscription" which I do and the button with the "RENEW" is still there .  

I keep doing my updates but there is still an issue with that.   how do we get quickbooks to understand it has been paid for and active ....

Angelyn_T
QuickBooks Team

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

Thank you for joining the thread, @LandscapeLady.

 

I've checked from our records and found an ongoing investigation about customers having an active subscription but still sees an alert when logging in to CAMPS. Our engineers are now all hands working together to get a resolution of this problem. At this time, you can try following the steps provided by ChristieAnn above to fix the error. If you're getting the same problem, I suggest re-validating your payroll service key to ensure the correct one is used.

 

  1. Select My Payroll Service from the Employees tab.
  2. Click on Manage Service Key.
  3. Tap Edit.
  4. Remove, then re-enter the correct service key.
  5. Hit Next until you'll reach Finish.

If the problem continues, I suggest reaching out to our Support Team so they can review this further. If verified that you're one of the affected users in this investigation (INV-42825), they'll add you to the list of affected users and automatically receive an email notification with the latest updates.

 

Post again if you have any other payroll or QuickBooks questions. I'm always here to help. Have a good day!

Lisa galvin
Level 4

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

I am a ProAdvisor and have had several clients get this message - takes hours to fix - this is not acceptable.  How can I suggest to clients to use QB when they can't get their payroll done without a constant battle regarding their paid subscriptions.  There is no place for them to call and then it comes to me and it is difficult for me to charge them for my time fixing this.  Very unhappy and dissatisfied with this service.  Seems to be continuously going downhill.

JLi5314033
Level 1

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

I am trying to renew, Changed the payment method because the card had expired. My account says it is active but it will not process my payroll. Keeps telling me to reactivate my payroll

Tori B
QuickBooks Team

It says I need to renew my payroll subscription which should be auto renew. However when I click on renew it still doesn't renew. Can you help>

Hey there, @JLi5314033.

 

Thanks for following the thread and sharing your concerns. 

 

I recommend contacting our Payroll Support Team. Our payroll team can review your account in a secure environment and investigate this issue on our back end. I've included the steps to contact support below. 

 

  1. Open your QuickBooks Desktop (QBDT) software.
  2. Go to the Help menu.
  3. Select QuickBooks Desktop Help.
  4. Click Contact Us.
  5. Enter a brief description of your issue, then click Let's talk.
  6. Then choose your preferred way to connect with them.

Feel free to let me know if you have other questions or concerns. I'll be around to help. Take care and have a nice weekend.

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