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EBFinancials
March 22, 2020
Question

Past Due mark is wrong

  • March 22, 2020
  • 4 replies
  • 3 views

I created an invoice on march 21, 2020 with Net 45 as Terms, however, when I save it, a Past Due mark shows

What can be the reason. 
The error continues when I run an A/R Aging report, in which the invoice shows a wrong Due Date. It shows the creation date instead. 

4 replies

RenjolynC
RenjolynC
Level 9
March 23, 2020

I'll help you get this sorted out, EBFinancials.

 

It's possible that the payment term selected was not recognized by the program. Let's open the invoice and toggle the payment term. This helps update the correct transaction date.

 

  1. Go to Customers > Customer Center.
  2. Select the customer's name and open the invoice.
  3. Choose a different payment term from the Terms drop-down list.
  4. Click Save and Close.
  5. Open the invoice again, and select the correct term. Hit the Save and Close button.

 

Once done, runt eh A/R Aging report and check if you have the correct information.

 

Please let me know how it goes. Thanks.

L
Lise461
March 23, 2020

OK - I am having the same issue.  I just upgraded to 2020 this weekend.


I tried to apply your fix.  The terms SHOULD be credit card - but even with today's date, it is showing past due.  So I changed the terms. starting with net 10 and working up.  I have found that if I change the terms at least 4 times, the system will get rid of the Past Due.   While this is a solution it is not really workable - I have 20 invoices showing past due, even if they are on Net 30 or 45 days.

Looking for a solution that doesn't take so much time perhaps?  Because this is an ugly bug to deal with on an ongoing basis.  Thanks!

    S
    Steve_C
    March 23, 2020

    Hey Lise46. it sounds like you may have corrupted data. I recommend you run a verify on your file to ensure this isn't what's causing your issue. Here's our article on verifying your company file. The steps are pretty simple though so I'll list them below for you.

    1. Select File in the top left corner.
    2. Hover over Utilities
    3. Select Verify Data

    If the verify happens to find any problems, you will be prompted to run a Rebuild.  It may take a few minutes to finish running the rebuild but you should be good to go after that. Reach out to me if you have any other questions.

    K
    Klent
    Level 8
    March 26, 2020

    Hi there, Lise46.

     

    It seems that all of the possible troubleshooting steps are already given through this thread. Since you've mentioned this issue started when you upgraded to QuickBooks 2020, I recommend getting in touch with our technical supports. This way, we'll be able to pull up your account and conduct a series of tests to rectify the underlying issue.

     

    Here's how to connect with us:
     

    1. Open QuickBooks.
    2. Select Help from the top menu bar, then choose QuickBooks Desktop Help.
    3. At the bottom of the Contact Us window, kindly click Contact Us.
    4. From the pop-up window, give a brief description of your issue in the Tell us more about your question: section.
    5. Once done, hit the Search button.
    6.  Then, click the Start a Message button.

    Please check out our support hours below to ensure that we address your concerns on time.

    • 6:00 AM-6:00 PM Monday-Friday
    • 6:00 AM-3:00 PM Saturday

    I've included an article that will help you in personalizing your sales forms like invoices, sales receipts, estimates, statements, and purchase orders: Use and customize form templates.

     

    Our doors are open 24/7 to help you in completing your task with QuickBooks. As always, assistance is just one post away. Stay safe and healthy.

    L
    Lise461
    March 26, 2020

    Thanks Klent... I was desperately hoping to avoid that, but looks like it is the only option.   Unfortunately contacting support is never less than a 2 hour event, and with no staff in my office, that is hard to come by.  I may just live with this for a while.

     

    Thanks for the link on personalizing forms - as I said, I have been with QB for over 20 years.   I am really good at customizing my templates.  :-)  

     

    Wishing you well.  

    P
    PTELanc
    May 6, 2022

    I had the same problem. I had not indicated the Terms of Payment when I initially created the invoice. Even after I fixed it in the Customer tab, it still showed that invoice as Past Due. I found a quick work-around - this is not a fix, but it worked for me. After fixing the terms of payment under the Client, I opened the invoice and made a copy of it (keep in mind it will give your copy a new invoice number). Then I clicked Save and Close. Then I opened the old invoice that kept showing Past Due and I deleted it. Now I only have the new one and it looks fine.

    C
    chinckley
    May 26, 2022

    I ran all updates, I even deleted the old invoice and created a new one and it's great until I go to 45 days.  Then it's overdue every time, even though it's only a week old.

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    May 26, 2022

    Thanks for following up on this thread, chinckley.

     

    I appreciate you trying the troubleshooting steps mentioned above. Since the invoice is still showing as overdue, I recommend reaching out to the Desktop Support Team. Agents have specialized tools, such as the ability to share screens, and take a more in depth look at the issue. Additionally, if the problem needs to be further escalated they'll be able to take care of that for you as well. 

     

    Here's how to get in touch with the team:

     

    1. With QuickBooks open, press the F1 key on your keyboard.
    2. Select Contact Us.
    3. Enter Support in the field and click Continue.
    4. From here you can begin a live chat session with an agent.

     

    The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

     

    Please feel free to reach back out here if you have any other questions. Take care!

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