Add new inventory

It's my goal to help you add a new inventory and adjust the sales taxes for your items in QuickBooks Online (QBO), @2A.

Before doing so, did you encounter an error message when adding a new product or service? If so, we'd appreciate it if you could specify it so we can add a more tailored solution.

Meanwhile, let's troubleshoot your browser to address potential issues. This action clears the outdated cache that resulted in the problem. Here are some keyboard shortcuts you can use:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Once resolved, return to your regular browser to clear its cache or switch to a different supported one. It could be a short-term issue with QBO or the window you're using.

Moreover, creating categories for your products and services will provide more insightful sales reports.

Furthermore, discover a smarter way to manage your business inventory with QuickBooks Live Assisted. Our dedicated team of certified experts is here to provide you with tailored support, ensuring your inventory management is seamless and efficient.

We're always committed to helping you navigate QBO with ease and confidence, especially when managing inventory. Just don't hesitate to reach out if you have other concerns, and we'll get back to you promptly to address them. Have a great rest of the day.

Hello,

I was able to switch to Firefox and add one new item. Then went to the second item and had the same issue as with Chrome. Cache and cookies have been cleared in both.

The ability to designate sales tax is gone on both Chrome and Firefox. I have come to assume it has something to do with the tax edit area being gone. Before this happened if sales tax wasn't edited the software would not save a new item.

Thoughts?

Hi JaeAnn,

I was able to enter a new item once using Firefox. I moved on to the second and got the same result as Chrome, unable to Save and Close.

One thing worth mentioning is that with both, the ability to edit sales tax when entering new inventory is gone. In the past, until I designate whether an item is taxable or non..., the software would not let me Save and Close.

I have re-booted, opened and closed, logged on and off..., and nothing brings back the tax editing portion of entering new products. I beleive that is the problem. Is this the QB Online glitch of the day?

Thoughts?

Thank you for your effort in troubleshooting the missing option on your inventory item, 2A. Let me share a workaround to ensure you can add sales taxes and save them.

The checkbox for taxable items is no longer available during the setup. However, you can add them to the invoice form and edit sales tax from there. Here's how to do that:

1. On the left panel, go to the Sales menu then hover your mouse over Invoice.
2. Select Create invoice or Edit the existing ones.
3. Fill out the necessary information and choose the items in the Product or service section.
4. Scroll down to Sales tax and click See the math.
5. Navigate to the Products and services, and select Edit to show the Edit sales tax option.
6. Browse the sales tax category and rate to describe this product or service.
7. Click Done, then Save and continue, and Close.

I recognize the convenience of having the option to make an item taxable when adding or editing a product or service. Since this field is no longer available, I recommend submitting a request regarding this change so our product developers can consider reinstating it in future updates. Follow the steps below:

1. Go to the Gear icon at the top.
2. Under the Profile column, select Feedback.
3. Share your suggestion regarding the missing notification, then click Next.

Keep an eye on your suggestions on this website and visit our blog for recent developments.

Additionally, I suggest contacting our customer support for personalized assistance with the migration process.

Afterward, create and send customer statements to remind them about their upcoming deadlines and receive your receivables on time.

Once settled, register your revenues in the system to monitor the business finances: Record invoice payments in QuickBooks Online.

If you have other questions besides sales taxes and forms, we'll surely address them. In the meantime, add a response below for more questions regarding invoices.

Hi Jamaica,

I'm not sure if I'm chatting with the right department. I need technical support for a problem I am having entering items in inventory. Yes, tax a part of the equation, but first I need to have the ability to add inventory for new items that were received yesterday and today. There is some urgency here as I have customers coming to purchase some of these items and they need to be in stock for me to do so. 

Can you forward this conversation to tech support so I don't have to repeat myself?

Thank you

Adding inventory timely and seamlessly really is a must for business like yours especially since you have customers coming to purchase some of the items, A2.

Please know that we've escalated your case to our next level help team and have them review your comments and recent support cases. You can expect to be contacted by an expert within 1-2 business days to discuss the next steps and potential solutions.

We're committed to resolving this issue for you. If anything comes up in the future, please don't hesitate to visit us here again in the Community.

Hello, 

I'm having the same issue as the other person ~ I can't add new inventory items either.  Like the other user, I also noticed that the Sales Tax editing area was suddenly missing from the inventory Add screen, but in my case that was a blessing because our sales are non-taxable anyway...  but the fact that the missing Sales Tax area coincided with my sudden inability to add new products made me think those two things were related.  When I enter all of the product information and click "Save and Close", that button is unresponsive ~ nothing happens, so I have to just close out of that screen without being able to add my product.  I really need to be able to add new products, so please advise ~ I've already tried clearing my cache, and in fact I've tried this on two different computers with the exact same results.  And we've been adding new inventory products almost every day with no issues whatsoever until very recently.  Today was the first time I had a problem.  Fast help would be very much appreciated.  Thanks!!  

Hi there, Nashville.

I've noticed that you have posted a similar concern on this forum about adding new inventory items and using the Sales Tax area in QuickBooks Online.

In that regard, my colleague has already responded to your other post and outlined a solution to get things sorted out. If you have not yet been notified of my colleague's response, you can follow this link to be routed accordingly: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-i-use-qb-online-daily-and-add-n....

Feel free to reach out to the Community whenever you have any questions or concerns about QuickBooks. I am here to assist you in any way possible.

Good morning,

After an hour and a half on the phone with tech support, we have still not resolved this issue. For those of us using QuickBooks as a POS to conduct day to day over the counter sales and inventory management, a 1-2 business day resolution is not acceptable. After digging deeper, we did find an error in settings. Is it possible that our accounts have been downgraded and inventory management is not showing as subscribed? Please find the attached screenshot found under Account and Setting.

Good morning, @2A. 

Thanks for coming back and adding some additional information. 

I see that you're running into a subscription error when trying to fix your inventory issue. That can be frustrating! 

There isn't any on-going investigations with this error message at this time. With that being said, we recommend contacting our Customer Support Team for further assistance again. They have other tools that we can't use due to this being a public platform. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Feel free to come back and let us know how the conversation goes. We want to ensure that you get this taken care of as soon as possible. Take care! 

I am able to add a new product, however, I cannot choose 'taxable' or 'non-taxable' in the set up. That section is GONE!

This is a necessary piece of setting up & editing products!!!!! 

Right now, if I set up a new product, it's automatically 'taxed'. If I open a product that's already been created, it switches automatically to 'taxable'. I can't put it back to 'non-taxable'.

Now, when I create an estimate or invoice, I have to remember to unclick the 'tax' box on the right side of the line item.

This could really mess up our sales tax reporting!

My QBO customer service member told me that today she just learned that this piece of the product set-up screen has been removed from the program. WHAT?!?!?!

We received no notice, before or after the removal AND no way to work around this issue!

I have to have the sales tax section put back. We all do!!!!!

The sales tax editing tool has been turned back on and we are able to enter inventory. I hope the rest of you having the same problem are now back up and running. Thanks to everyone who voiced concern as well as the QuickBooks employees who tried to help.

Thank you for the update! It’s fantastic to hear that the sales tax editing tool has been turned back on and that you're now able to enter inventory,2A. Your perseverance in voicing your concerns has made a difference, and it’s encouraging to see the community come together to address these issues.

On behalf of my colleagues, you're welcome. It is good to know that the information provided has resolved your issues with managing inventory and sales tax.

You can also discover some great ways to organize your products and services in QBO.

Additionally, consider adding a sales tax category to your products and services in QuickBooks Online. It’s a great way to keep your finances in order

If you need further assistance about managing inventory and sales tax in QuickBooks Online, please don’t hesitate to leave a reply below We're here to support you!