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aosbh
Level 1

card reader for desktop

I have quickbooks 2016 Pro - desktop - so far apparently there is no chip reader available for use with a desktop.  have been using just a credit card "swiper" - had the one from QB but it quit working - bought another from Amazon - it worked sometimes, other times wouldn't work - now has quit working all together - can I buy a "swiper" from merchant services that will work with my desktop.  Are we the only business still using a desktop?

Solved
Best answer December 05, 2018

Best Answers
Dwayne
QuickBooks Team

card reader for desktop

Hello Aosbh,

 

I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

View solution in original post

KhimG
QuickBooks Team

card reader for desktop

Hello there, @MotoGuild and @turleytax.

 

I’m happy to provide an answer as to where you can get a card reader that is compatible with QuickBooks Desktop.  

 

With Intuit, you can get the newest card reader that would work with your QuickBooks product. Let me share with you our QB GoPayment Chip and Magstripe Card Reader. 

 

These card readers accept EMV chip and magstripe debit and credit cards. It’s also compatible with QuickBooks Desktop 2018 and all future versions via USB cable.

 

To know more about card reader compatibility and setup, you may refer to this article: https://community.intuit.com/articles/1769402.

 

If you wish to purchase our QuickBooks GoPayment Chip and Magstripe Card Reader, you may check out our website for pricing and offers.

 

This information should be able to answer your question on where you can get a compatible card reader for QuickBooks Desktop.

 

Should you need anything else, don't hesitate to leave a comment below. Thanks for coming to the Community and have a wonderful rest of your day!

View solution in original post

26 Comments
VALLEYWINDOW
Level 1

card reader for desktop

Hi.  Did you ever get an answer to this.  It is so frustrating.  I too have the same problem.

They sent me a go pay card reader for my phone, but it doesn't work with qb desktop

Dwayne
QuickBooks Team

card reader for desktop

Hello Aosbh,

 

I'd recommend working with our sales team to get the card reader that works with QuickBooks Desktop. You can reach out them by going here: https://quickbooks.intuit.com/payments/products/qb-desktop-payments

View solution in original post

MotoGuild
Level 1

card reader for desktop

We've been using QB Pro Desktop 2016 since, well...2016. We have a generic card swiper from Amazon and it's been working well for years. We had a previous one that finally died after a couple years of use.

 

I would like to find a chip reader - not sure if there is such a thing...?

turleytax
Level 1

card reader for desktop

That link lists how to manually enter a payment, it doesn't list equipment or card readers anywhere.

turleytax
Level 1

card reader for desktop

That link is regarding payment processing, not anything on the page about card reader equipment for desktop.

KhimG
QuickBooks Team

card reader for desktop

Hello there, @MotoGuild and @turleytax.

 

I’m happy to provide an answer as to where you can get a card reader that is compatible with QuickBooks Desktop.  

 

With Intuit, you can get the newest card reader that would work with your QuickBooks product. Let me share with you our QB GoPayment Chip and Magstripe Card Reader. 

 

These card readers accept EMV chip and magstripe debit and credit cards. It’s also compatible with QuickBooks Desktop 2018 and all future versions via USB cable.

 

To know more about card reader compatibility and setup, you may refer to this article: https://community.intuit.com/articles/1769402.

 

If you wish to purchase our QuickBooks GoPayment Chip and Magstripe Card Reader, you may check out our website for pricing and offers.

 

This information should be able to answer your question on where you can get a compatible card reader for QuickBooks Desktop.

 

Should you need anything else, don't hesitate to leave a comment below. Thanks for coming to the Community and have a wonderful rest of your day!

View solution in original post

MelissaE
Level 1
MelissaE
Level 1

card reader for desktop

https://quickbooks.intuit.com/payments/readers/  

 

Try that link. and call [removed]

deb8
Level 2

card reader for desktop

No you are not the only desktop user. We were told by QB that when the new card reader was available they would replace our old one free of charge with the new. So far nothing has been received.

 

 

Anonymous
Not applicable

card reader for desktop

Good luck with a card reader for Desktop.  I spoke to someone at QB and they said their portable card reader (with chip reader) would work on the desktop.  Then when I received them it would work so I contacted Tech Support and after explaining everything to a nice gentleman in India they finally switched me over to the US Tech Support and I was told it would not work.  So after speaking with (5) Quick Books Representatives to get a return order number I went ahead and purchased the MagTek card reader.  However it doesn't have a chip reader.  Now I'm dreading contacting Tech support AGAIN to get this one set up.

Charies_M
Moderator

card reader for desktop

Hello there, Ibew96.

 

Let me point you to the right support that can help you with credit card reader compatibility.

 

For now, you'll need to get in touch with our QuickBooks Payments Team to help you integrate credit card readers.

 

Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.​

 

I would appreciate if you'd let me know how it goes. Should you have any other questions about QuickBooks Desktop. I'd be pleased to help you out. 

Anonymous
Not applicable

card reader for desktop

I don't need to learn how to use the card reader I have been using one for years on Quick Books.  We have another work station and I need to know how to connect the new reader on a cloud base system.  How about you give me a direct Phone Number to the  correct U.S. team without going through India first.  They just ask redundant questions that don't pertain to the issue and once they are done reading off their que card screen I have to explain the issue to 3 more people, and with all the back-ground noise going on when I do speak to them I can't understand or hear their responses.

MaryLandT
QuickBooks Team

card reader for desktop

Hello there, @Anonymous,

 

Let's get you to our QuickBooks Desktop Care Team where you can request a callback or chat with them.

 

Here's how:

  1. On your QuickBooks account, go to the Help menu.
  2. Select QuickBooks Desktop Help or press F1 on your keyboard.
  3. Click Contact Us.
  4. Enter a brief description of your issue, then click Continue.
  5. Select Get a callback or Start messaging.

You can read through here for more details: Contact the QuickBooks Desktop Customer Support Team.

 

I've also added this article to learn more about USB Magtek card reader: Install and use the USB Magtek card reader with a QuickBooks payments account.

 

Let me know how the call goes by leaving a comment below. I'm always around whenever you need help.

TaxCatSC
Level 4

card reader for desktop

The customer service links are all for bluetooth connected devices, and the question here is about USB connected devices (which Intuit doesn't seem to actually offer but they won't admit it).  Magtek card swiper connected DIRECTLY with USB will work (you can't go through a USB hub, has to have one cord directly connected the swiper and the desktop)  I keep looking but haven't found a chip reader that connects with USB for desktop use, and the swiper doesn't work on an increasing number of newer card styles unfortunately.

AlcaeusF
Moderator

card reader for desktop

Thanks for joining this thread, TaxCatSC.

 

Right now, QuickBooks Desktop only supports the Magtek card reader via USB and chip card reader through mobile. Also, these hardware peripherals are only recommended to be plugged directly to a computer without the use of a USB hub or extension.

 

For any issues you encounter for newer card styles, it would be best to contact our QuickBooks Payments Team. One of them will be able to check your account and provide updates about the card reader.

 

Here's the link: Contact Payments Support

 

Additionally, I encourage you to bookmark our blog to keep up with any product updates:

 

https://www.firmofthefuture.com/product-industry-news/product-updates/.

 

If there’s anything else I can help you with, click the Reply button and post a comment below. I’ll be right here to assist further. Have a good one.

TaxCatSC
Level 4

card reader for desktop

"Right now, QuickBooks Desktop only supports the Magtek card reader via USB and chip card reader through mobile"

 

In my experience this is true for Quickbooks Online as well. (bit of confusing with the names, since using Quickbooks Online on a desktop computer to take credit card payments).

TaxCatSC
Level 4

card reader for desktop

Thank you for the reply.

I'm now trying to figure out a wifi only tablet to link to quickbooks chip/card reader.  Does Quickbooks Go Payment app work on Amazon Fire tablets?  They run limited/modified versions of Android. so its not entirely clear.

 

Thanks!

MirriamM
Moderator

card reader for desktop

Hello again, TaxCatSC.

 

Right now, the device compatibility for the GoPayment using an Android devices running at least OS 4.0, are the following:

 

Phones

  • Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge
  • Samsung Note 3, 4, 5
  • Nexus 5, 5X, 6, 6P

Tablets

  • Samsung Galaxy Note 10.1
  • Samsung Galaxy Tab 3 7.0
  • Nexus 9

To get to know more about how the new GoPayment EMV chip card reader works, visit this site: https://quickbooks.intuit.com/blog/whats-new/gopayment-emv-chip-card-reader/.

 

If you ever have questions related to your QuickBooks, just click the Reply button. I'm more than happy to help. Have a great day!

TaxCatSC
Level 4

card reader for desktop

In the process of trying to accept modern credit card payments on a desktop computer.  Is additional POS software purchase required to use the EMV  Ready PIN Pad 

https://quickbooks.intuit.com/point-of-sale/hardware/

or is there similar hardware that can be used directly with https://merchantcenter.intuit.com/ 

?

 

Any way to accept chip cards/contactless payment that does not require a phone/tablet but can be USB plugged into a desktop computer?  

katherinejoyceO
QuickBooks Team

card reader for desktop

Thanks for getting back to us, @TaxCatSC

 

If you're using our GoPayment app to collect payments, you'll need to purchase the mobile QuickBooks Payments EMV Card Reader. 

 

As mentioned by my peer @AlcaeusF on his post, QuickBooks only supports Magtek card reader via USB through mobile and it can also be plugged directly to a computer without using a USB hub or extension.

 

For more information, you can also read through this article: EMV Standard and Smart Chip Cards. It includes links to different topics that help you learn about EMV connection. 

 

Should you have additional concerns, feel free to message us again. We're always around to help. 

98010
Level 2

card reader for desktop

We purchased a GoPayments reader some time ago (1+ years) and have been using it successfully with our QB 2018 desktop... until last week. It has suddenly stopped working. The computer still connects to it and recognizes the device as "BBPOS," the computer beeps and the green light is on when I connect it, but when I click (in QB) to take the payment, I get an error message that says I don't have an EMV device connected. I have tried unplugging it and plugging it back in, alternate USB ports on my computer, using the reset button in the little paperclip hole, different desktop computer... everything I could think of. We even had a spare in the office in the event this unit broke, and I have the same issues with it. Anybody know what's going on? Is this version suddenly no longer compatible with QB desktop? (I can still connect to it via the mobile app on my phone.)

JamesDuanT
Moderator

card reader for desktop

We haven't received any reports regarding the card reader unable to connect to your device, 98010.

 

Before we do any troubleshooting steps, I'd recommend doing the following:

These will keep the applications and devices compatible to each other.

 

After that, pair the card reader with your GoPayment app again:

  1. Go to the Menu in upper-left and click Settings.
  2. Select Card Reader and click Type.
  3. Change to "Bluetooth reader". You can click the back-arrow.
  4. Ensure Bluetooth is turned on in the phone and QB21 device is on.
  5. Select "Add a new reader". This should allow the phone to detect the reader.
  6. Select the Chip and Swipe reader.
  7. The reader is now visible under My Card Readers section.

You can go back to New Payment to take a payment.

 

Give this a shot and let me know how this goes.

 

98010
Level 2

card reader for desktop

As the title suggests, I am using the card reader with our desktop QuickBooks file. It had been working just fine up until a week or so ago. I've been fiddling around with it trying to troubleshoot it on my own, with no success. My computer recognizes it as "BBPOS" as it always has, the PC bleeps when I power reset the device or when I plug it back in. Doesn't matter which USB port I use and I even tried switching the USB cable to a different one. We have a second device on hand (because we ordered a spare), and I get the identical problem with it.

While I am messing around with this, I have to hand-key all of our credit card payments, and the additional fees are mounting. Please help with this.

MaryLandT
QuickBooks Team

card reader for desktop

Thanks for getting back to us, 98010.

 

Since you're still having issues with the card reader, I highly recommend contacting our QuickBooks Desktop Team. They can investigate further what's causing the error to appear even if the computer still recognizes the device.

 

Here's how to get in touch with them:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. We’ll provide you a few support options. Select which one is best for you.

You can also refer to the Support hours and types link to contact us at a time convenient to you.

 

I've also added this article for other troubleshooting steps with connecting your reader: Fix issues with the GoPayment and QuickBooks mobile app card reader.

 

Let me know how the call goes by leaving a comment below. I'm always around to help you out.

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