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Level 1

Deleting Client From Wholesale Billing

I was fiduciary for my parents and managed their financial transactions as one of my wholesale clients. They are now both deceased and I want to remove them from my wholesale client list but I don't want to transfer the account to a personal account (there is no need to manage it any longer). I just want to totally delete it. How do I accomplish that?

12 Comments 12
QuickBooks Team

Deleting Client From Wholesale Billing

Hello there, @ndiffenbaugh.


I can help walk you through removing a client from your wholesale billing.


Here’s how:

  1. Login to your QuickBooks Online for Accountant account.
  2. Go to the Gear Icon.
  3. Choose Your Account.
  4. Locate your parents’ account.
  5. From the Batch Actions drop-down list, click Cancel.
  6. Click Continue.

Once completed, the Master Administrator of your parents’ account will receive an email notification containing the cancellation details.


Don’t hesitate to click the Reply button if you have other questions about removing a client or company from your wholesale subscription. I’m always here to help.

Level 1

Deleting Client From Wholesale Billing

Thanks for the response. Your response made me dig a little deeper because the only batch option that I had available was to "transfer billing to client" and there was no "Cancel" option. That is why I was initially confused. But I discovered that if I do transfer the billing, it takes the account out of my list and I am no longer billed for it. Which is what I was looking for.

Thanks again for the response. The account has been removed.

Level 1

Deleting Client From Wholesale Billing

Your comment says to click on "cancel"  I do not have that choice, only upgrade or transfer billing 

to client?


Deleting Client From Wholesale Billing

Hi backmanbusinessaccounting,


I'd like clarify the steps shared by juVielL.


You'll want to choose the Transfer billing to client option to remove your client from your Wholesale Billing. I can see that she had added some articles with steps to remove a client's company. Feel free to check them out.


If you need anything else, feel free to post back here.

Level 1

Deleting Client From Wholesale Billing

Our company is being dissolved and I have a client with four other entities along with their own on my wholesale billing (QBO+Advance).  What would be the cost for the client if I were to transfer the entities to them?

QuickBooks Team

Deleting Client From Wholesale Billing

Hello, @dtodd.


When you remove a client from wholesale billing, they get charged instead of your firm. They'll be billed with the regular monthly subscription rate. 


You can visit our website to see the latest monthly subscription fees: QuickBooks Online.


Also, I've got these articles for more insights on how the wholesale billing works:

Let me know if you have other questions. I'm always here to help.

Level 1

Deleting Client From Wholesale Billing

My client wants to be removed and open accounts on his own but does not want to lose the data already in there. He is expanding to three separate locations with separate tax id numbers = wants to track them separately. How do I do this?


QuickBooks Team

Deleting Client From Wholesale Billing

Hi, @DJ_fsc.


It's my priority to help you with removing your client's account from wholesale billing and keep the data on their end.


To remove your client's from your bucket, you need to transfer the primary admin access back to your client's profile. Then, follow these steps:


  1. Open your QuickBooks Online Accountant (QBOA).
  2. Go to the Gear icon, then tap on Subscriptions and billing.
  3. Select the Your subscriptions tab.
  4. Choose the client you want to remove. If the client is currently inactive, make them active first.
  5. From the Select action dropdown, hit Remove from Wholesale.


After you remove the client, he has read-only access to their QuickBooks company until they update their billing info. When the client updates the billing information, he will have full access to the QBO data. If the client wants to keep an external record of the data, the client can export the reports and lists to Excel. I'm adding this link for additional resources: Export your reports to Excel from QuickBooks Online.


On the other hand, the client needs to purchase a new subscription per file to expand his accounts in a different location and tax IDs. For more tips about creating a new file and switching from one account to another, you can check out these links:



For additional references, while working with QBO, you or your clients can also open the topics from our help articles.


If you have any other follow-up questions about handling subscriptions in QuickBooks, let me know by adding a comment below. I'm always here to help. Have a good one!

Level 1

Deleting Client From Wholesale Billing



Where do I find the "Parent" company at.  When I go to the Gear Icon, and select subscriptions and Billings all I see is the client list.  


Thank you,

[email address removed]


QuickBooks Team

Deleting Client From Wholesale Billing

Thank you for posting on this thread, jo15.

I appreciate you for performing the initial steps in trying to find the parent account. The result you shared will guide us on how to resolve your concern.

Let’s go to the Your subscriptions tab or Your account to see the parent account. I’m here to help make sure you can do this in just a few clicks.

Here’s how:


  1. In your QuickBooks Online Accountant (QBOA) account, head to the Gear icon in the upper right and select Subscriptions and billing under Your Company.
  2. Choose the Your subscriptions tab to see the parent account.qboa.png

Here’s an article that covers all details on how to add a new client to your ProAdvisor discount plan, remove one, as well as check the discount charges: Manage your ProAdvisor Preferred Pricing plan and ProAdvisor discount clients.

For additional resources, the links below provide information on how the ProAdvisor program works and steps to take over billing for your clients.



Stay in touch if you have other questions about wholesale billing or concerns about the parent account. I’m always ready to help and get this taken care of for you. Have a great rest of the day, and stay safe.

Level 1

Deleting Client From Wholesale Billing

Hi - There have been updates to QBO that prior advice and screen shots are no longer same as what I view on screen.  Client is shutting down business, need to remove them from wholesale billing, dont want to transfer billing to client.  I am under gear icon, subscriptions and billing, and account billed clients.  Only opiton is to transfer billing.  How do I just delete from billing?

QuickBooks Team

Deleting Client From Wholesale Billing

There are instances that an issue like this persists when the system encounters browser-related issues, dkbaker.  


When you encounter strange behaviors like missing option, we can perform some basic troubleshooting steps to fix them. This might caused by a corrupted file cache stored in your browser. Let's open the webpage in an incognito or private browser. This mode will not save your browsing history and will help isolate any web issues. 


Here are the keyboard shortcuts:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Shift 


If it works, let's go back to the process of removing a client from wholesale billing.  


  1. From your QBOA dashboard, click the Gear Icon, select Your Account
  2. Scroll down to the Wholesale Clients section and find the company you want remove from your Wholesale Billing subscription.
  3. In the Actions column, click Remove from Wholesale.


Be aware that your Wholesale Billing subscription needs to be active to enable you to manage client QBO subscriptions. 


Once everything is ok, go back to your default browser and clear cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information. Before doing so, make sure to take note of your saved passwords and URLs. 


Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.   


Check out this article for future reference: Manage your clients in QuickBooks Online Accountant.


Please let me know if you have additional questions about this process. I'm happy to help you out. You can reach out to the Community at any time. Take care, and have a great week ahead! 

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