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Experienced Member

Bank Feeds

I have been able to download transactions from my Citibank account to my Bank account in QuickBooks Desktop for 2 years, but now suddenly it does not recognize my Bank account in QuickBooks.  The account has online access activated.  It has not had an issue up until this week.  How do I resolve this?  I do not want to lose the past 2 years of data, so I do not want to create a new account.  Please advise.

 

Solved
Best answer 04-25-2019

Accepted Solutions
Highlighted
QuickBooks Team

Re: Bank Feeds

Hello magee508,

 

Thank you for dropping by here in the Community. I'm here to lend a hand with your concern about uploading bank transactions in QuickBooks Desktop.

 

Before uploading the WebConnect file from your bank, you may need to deactivate Bank Feeds first for that specific account.

 

Here's how:

 

  1. Click the List tab at the top menu bar.
  2. Select Chart of Accounts.
  3. Right-click the account.
  4. Click Edit Account.
  5. Go to the Bank Feed Settings tab.
  6. Select Deactivate all online services.
  7. Select OK.
  8. Click Save & Close.

 

1.JPG

 

Please note that you need to delete or match any pending transactions in your Bank Feeds Center if you get an error message upon performing the process.

 

For additional insight into deactivating Bank Feeds, please visit the article that I recommend:

 

Deactivate Bank Feeds for an account.

 

Please keep in touch with me here should you need any further assistance with uploading your bank data using the WebConnect feature. The Community always has your back.

8 Comments
Moderator

Re: Bank Feeds

Thanks for letting me know about the issue you're getting, @magee508.

 

I'm here to help make sure that you're able to download bank transactions in QuickBooks Desktop (QBDT).

 

I checked if there's an ongoing issue about this, but there isn't currently one. QuickBooks is dependent on what your bank shares with us and it’s possible that they're experiencing technical difficulties. I suggest reaching out to them to verify what causes this problem when downloading transactions.

 

In the meantime, you can import bank transactions using our WebConnect feature. There are two ways on how to do this:

 

Option 1. From outside QuickBooks:

 

1. Log into your bank through a web browser. Use your customer ID and PIN or password.
2. Download and save the online transaction activity via QuickBooks WebConnect (.QBO) file, then import them.

 

Option 2. Inside QuickBooks:

 

1. Go the Banking menu at the top, then pick Bank Feeds and Bank Feeds Center.
2. On your bank, then select Download Transactions.
3. A QuickBooks browser window opens and displays your bank's website. Enter your customer ID and PIN or password.

 

This should get you the most recent transactions. For additional information, check out this article for further guidance: Download Bank Feed transactions.

 

Please let me know how the call goes. I'm always here if you need anything else or should you have additional questions. Have a great rest of the day.

Experienced Member

Re: Bank Feeds

I have done all those steps.  However, I get a message box that says:
Select Bank Account.  QuickBooks does not have an online account to handle these transactions.  Please make a selection below.  

And then it asks me to choose "Use an existing QuickBooks account" or "Create a new QuickBooks account"

However when I choose "User an existing QuickBooks account", it does not list the bank account that I do already have set up with online access.  I have been able to access the bank account for 2 years but suddenly QuickBooks now cannot connect.

 

Please advise.

Experienced Member

Re: Bank Feeds

Hello, I am able to complete the steps you mention up to downloading the transactions from my external bank.  

However, then I get a pop-up box in QuickBooks that says:

"Select a Bank Account.  QuickBooks does not have an online account to handle these transactions.  Please make a selection below.

Use an existing QuickBooks account.

Create a new QuickBooks account."

 

However, I already have a QuickBooks bank account set up with online access that I have been downloading transactions to for 2 years.  But that QuickBooks bank account is not an available option under "Use an existing QuickBooks account".

Please advise.  

Highlighted
QuickBooks Team

Re: Bank Feeds

Hello magee508,

 

Thank you for dropping by here in the Community. I'm here to lend a hand with your concern about uploading bank transactions in QuickBooks Desktop.

 

Before uploading the WebConnect file from your bank, you may need to deactivate Bank Feeds first for that specific account.

 

Here's how:

 

  1. Click the List tab at the top menu bar.
  2. Select Chart of Accounts.
  3. Right-click the account.
  4. Click Edit Account.
  5. Go to the Bank Feed Settings tab.
  6. Select Deactivate all online services.
  7. Select OK.
  8. Click Save & Close.

 

1.JPG

 

Please note that you need to delete or match any pending transactions in your Bank Feeds Center if you get an error message upon performing the process.

 

For additional insight into deactivating Bank Feeds, please visit the article that I recommend:

 

Deactivate Bank Feeds for an account.

 

Please keep in touch with me here should you need any further assistance with uploading your bank data using the WebConnect feature. The Community always has your back.

Experienced Member

Re: Bank Feeds

I am having this same problem.  I deactivated the linked bank account yesterday, and got it reactivated.  The recent transactions downloaded just fine.  However, it only downloaded the current month.  I need to import January through April, and when I try to import it, I am asked to create a new checking account.  It is not recognizing the new account. 

 

I have been fighting this for more than a month.  Please tell me there is a work around so I do not have to deactivate my checking account AGAIN.

Moderator

Re: Bank Feeds

Thanks for joining this thread and for sharing the steps you've done to get this working, @swstarling.

 

To ensure that I'm on the same page, did you use the WebConnect feature when importing the transactions from the previous months? If so, you should be able to select Use an existing QuickBooks account option when prompted to Select Bank Account. Since it's only asking to create a new one, let's perform some troubleshooting steps that can help isolate this. Here's how:

 

Duplicate this using a test file:

 

1. Open QuickBooks, then go to the File menu and pick New Company.
2. Select Express Start.
3. On the newly created file, add your bank account on the Chart of Accounts, then set up Bank Feeds.
4. Once done, import the transactions.

 

If it works, the original file might be damaged. In this case, run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage. Here's how:

 

1. Go back to your original company file.
2. Then, go back to the File menu, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.

 

Should the Verify find an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:

 

1. Find and check the QBWin.log or QuickBooks.log files.
2. Scroll all the way to the bottom for the most recent Verify information.
3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For additional information, check out these articles:

 

 

That should get you fixed right up. Keep me posted on how everything goes or if you're referring to something else in the comment section. I'll be here for further assistance. Take care and have a good one.

Experienced Member

Re: Bank Feeds

Downloaded transactions from bank to QB bank acct until 5/23/19. Used same procedure I used for past 2 years. No problem. Tried on 6/6/19 got screen msg to contact my bank. Did so. They say account is OK. Bank and QB account names differ. They always have. Must they be the same? Thanks... DonZ 

QuickBooks Team

Re: Bank Feeds

I appreciate you reaching out to your bank for assistance in verifying the issue, @TKnuk.


The name in QuickBooks doesn’t have to be exactly the same with what is showing on your financial institution’s website, as long as you’re able to download the transactions with the correct account. 


If you haven’t encountered any error message aside from the statement to contact the bank, I recommend updating QuickBooks Desktop to the latest release. Once done, follow the steps shared by my colleague @AlcaeusF to deactivate online service for this account.


Right after, enable the feature and start downloading transactions again. For more information about the process, refer to the article provided above.


Here’s an article about fixing banking errors in QuickBooks Desktop that may help: Fix OL and OLSU Bank Feed errors.


That should do it. Please let me know how everything goes or if you need anything else. I’m more than happy to help. Have a good one!