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123sp
Level 1

Bank of Hawaii and QB not connecting for over a month

Anyone else having problems with Bank of Hawaii connecting to Quickbooks?  Our won't connect for over a month now.  I have contacted support 3 times.  Done all the screen sharing, and troubleshooting tips, and all 3 times told yes we are aware of it and it is being escalated to being fixed.  That I am not the only one.  But I have never received an update.  I contacted and was on the phone with support for over an hour again a few days ago, and exact same thing.   How much longer until we can access?   How do I know for sure this is being worked on and not over looked when it has been a month with no email updates about it.  Anyone else?  Please help.  Thank you! 

4 Comments 4
ClaireSamanthaS
QuickBooks Team

Bank of Hawaii and QB not connecting for over a month

I understand that this has been a difficult experience for you. Please know that I'm here to help and committed to solving your bank connection issue in QuickBooks Online (QBO). I recognize the urgency of addressing this concern quickly so that you can organize and review your bank transactions efficiently.

 

To start, let's perform some initial troubleshooting. If you connected your bank to QBO not too long ago, please disconnect it and then reconnect it.

 

You can also refer to this article for additional information on how to disconnect accounts linked to online banking in QuickBooks Online: Disconnect accounts connected to online banking in QuickBooks Online.

 

If the issue persists, it is advisable to contact our live support team. They can add your information to the list of impacted users and will provide updates on any fixes made by our engineers. Here’s how to proceed:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. At the upper right corner of the screen, click the ? Help button.
  3. Use the Search tab to type your issue.
  4. Then, click on Contact Us and select a contact method that works for you.

 

Additionally, if you've successfully established your online bank connection, feel free to check this article which provides insights on how to categorize bank transactions in QBO: Categorizing online transactions in QuickBooks Online.

 

We're committed to helping you navigate QBO with ease, especially when connecting your bank in QuickBooks. Don't hesitate to reach out with other concerns, and we'll promptly address them. 

Chrea
Level 6

Bank of Hawaii and QB not connecting for over a month

@123sp 

Try opening your QBO account on any private/incognito browser.

beenourishedmaui
Level 1

Bank of Hawaii and QB not connecting for over a month

I'm having the same issues. I'm not a professional, but I know BOH underwent big changes with their app and website. So I'm curious if those changes are why QB is having issues connecting now. 

CamelleT
QuickBooks Team

Bank of Hawaii and QB not connecting for over a month

I'm dedicated to helping you overcome this connectivity problem and ensure your bank reconnects smoothly with QuickBooks Online (QBO), Maui.

 

To begin, could you please let me know the specific error message you encountered? This information will allow me to provide a tailored solution and quickly resolve the issue.

 

In the meantime, log in to the Bank of Hawaii's (BOH) website and check for any announcements about system maintenance alerts or service disruptions. If everything is fine, we can manually update your bank connection in QBO. Here's how:

 

  1. Sign in to your QBO account.
  2. Go to Transactions and select Bank Transactions.

    _471f2433-6e70-4309-ae04-91cd7e6c900b__720.png

  3. Click the bank account tile and hit the Update button.

 

Moreover, as a workaround, you can manually upload your bank transactions to QBO to continue your tasks.

 

Finally, I've added a helpful resource to guide you in organizing your transactions and making the bank reconciliation process more manageable: Categorize online bank transactions in QuickBooks Online.

 

If you have other questions about bank connectivity concerns in QBO, please don't hesitate to click the Reply button below. The Community team is readily available to provide assistance.

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