Hello, @MediGapPros.

I appreciate you for sharing a complete details about your concern. This is a reported on going issue and our Product Engineers are working on an investigation to determine its root cause. Rest assured, once updates are available you'd be notified through an email.

While there's no workaround yet, I'd recommend contacting our Technical Support Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number: INV-50417.

Here's how to contact us:

1. Go to your Help (?) icon. 
2. Choose Contact Us.
3. Enter what you're reaching out about in the available field, then hit Let's Talk.
4. You'll be presented with a few options to connect with Intuit.
5. Select Get a call.
6. Input the requested information. 
7. Click Confirm my call.  

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

We appreciate your patience while we work on resolving this unexpected behavior. Keep us posted on how your call goes by leaving a comment below. I'm always here to help.

Has anyone figured out a solution to this issue? I can connect all Bank of America accounts except for the main Business Checking which is the most important. Going on 2 months now, afraid it's going to affect our bookkeeping. 

Hello there, LindaUser1559.

I checked in the system and the option to link Bank of America to Quickbooks is already resolved. If you're stilling receiving an error, you can follow the steps in this article for more details: Get started with Bank Feeds for QuickBooks Desktop.

I also recommend using the Web Connect option for now as a workaround as long as your financial institution offers the option to download a QBO file.

Once your bank transactions are in, it's time to categorize and match them.

Let me know if you have other questions. Take care!

@LindaUser1559 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

I also can’t connect to my Bank of America account. I’ve been trying for two weeks with no luck and keep getting an error every time and don’t know what to do or who to contact. I received a credit card payment through QuickBooks for almost $700 and have no way to transfer it to my bank account and now it’s just stuck somewhere in QuickBooks. This is very frustrating

This isn't what I want you to experience with QuickBooks, The Plumbing Plug.

I also understand the need to connect your Bank of America account and transfer the amount. Let me make it up to you by making sure this issue gets taken care of.

Before proceeding, may I know the specific error message you've encountered when connecting your account? This way, we'll be able to provide accurate steps to resolve this.

For now, I'd suggest accessing your QuickBooks Online account via a private window. Unexpected behaviors in the program are sometimes caused by a browser-related issue. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once logged in, connect your account again. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

If it doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

In case none of these fixes the error, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to determine its cause and resolve the issue.

1. Click the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter unauthorized charges in the Type something field, then click the send icon.
4. Choose I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

Additionally, I encourage visiting our Banking articles page for references. There, you can read some of our articles that'll guide you in completing your future tasks.

I'm only a post away if you need more help in completing your other banking-related tasks in QuickBooks, The Plumbing Plug.  It's always my pleasure to help you out again.

Wow, I had no idea this has been going on since 2020???!!! I've been using this program for a few years now and this just started happening to me last year and no one can fix it, they tell me the same thing everytime I call. I've spent hours and hours on the phone, online chats, emails... nothing. I ask for a manager and apparently they don't have one because they just give the same generic response and pass me to someone else. How in the world is Quickbooks still in business? Is this even legal? Paying for a service that does not work and can not be fixed? I have to now hire a professional to take care of all the end of year stuff since all the steps these people walked me through made a HUGE mess of my books and I can't even move forward. What a mess, I need to find ways to start filing formal complaints... maybe the BBB?

I wish I had seen this thread before. We opened up a new account with BOA and I have never been able to connect my desktop pro plus 2022 version with BAO. Keep getting error OL-393. Quickbooks nor BOA have been able to solve this. QB keeps blaming BOA and BOA states that they are sunsetting direct connect with QB and that his why I am not able to connect. What a run around. Are the QB Online folks having a similar issue? Thanks.

We understand the challenges you're having regarding your bank connection, FShah.

Allow me to chime in and share some information about connecting BOA to QuickBooks Desktop. 

Getting OL-393 is caused by a variety of communication issues between QuickBooks and your bank or a company file. I've checked from our records and there's no reported issue similar to this. 

To get started, let's create a test company file to find out if the error you're getting is caused by your bank. Here's how:

1. From the File menu, click New Company.
2. Tap Express Start or Start Setup.
3. In the Setup window, enter all required info, then select Create Company.

If the same error persists, it means that there's a problem with the connection from your bank. To resolve this, let's log in to your bank and check if you have any bank security notifications.

However, if you don't get any error, it means that there aren't any issues with your bank. We can reset the connection to your bank to refresh your online banking connection. You sometimes need to do this if your bank did an update to their online banking service.

1. Turn off Bank Feeds for the account you’re having a problem with.
2. Turn on Bank Feeds again. This refreshes QuickBooks’ connection to your bank.
3. Perform the same task you were trying to do when you got the error.

For other troubleshooting steps, please follow Steps: 3, 4, and 5 in this article: Get help with error OL 301 or 393.

Also, in regards to your support query, QBDT is currently limited to chat only.  We have limited staffing and have reduced our support hours to 6 AM-6 PM PT on weekdays and 6:00 AM until 3:00 PM on Saturdays. Hence, you're unable to receive a callback. For more details, please browse through this article: Support hours and types. 

Here's how to contact them:

1. Open QuickBooks.
2. Go to Help, then hit QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter your concern, then tap Continue.
5. Choose Start messaging to connect with a support expert.
    

Once everything is fixed, you can then add and match transactions from Bank of America.

For more banking concerns in the future, read this link as your reference: Get started with Bank Feeds for QuickBooks Desktop.

Feel free to connect with me again if you have any questions about bank feeds. Have a good one!

Thanks for the information. I have already done everything that you suggested and I still have the same problem connecting. Neither BOA nor QB seems to have a solution for this and it is extremely frustrating. I have Chase bank also and the feeds work just fine.

I understand your frustration, @FShah. I know you're putting so much effort and time into getting a resolution to your concern. I’ll make sure you get routed in the right direction for support to sort out this issue.

First, I thank you for coming back to us and providing an update on the error you've encountered when connecting to your bank. I'd also appreciate you following the troubleshooting steps provided by my colleague above.

Since the issue persists, I'd suggest reaching out to the Bank of America support team with a copy of your Bank Feeds log. There's also a great possibility that there having system maintenance. Thus, you're unable to link your account. We can also ask the bank representative to have this case escalated via the OFX Connectivity page for resolution. Please take note of your case or ticket number.

In case you're having trouble reaching out to your bank, feel free to get in touch with our QBDT support team by visiting this resource on how:  Contact QuickBooks Desktop support.

Please keep us updated on your progress in resolving this issue. It's my priority to ensure that your bank is connected. Keep safe always.

I am having the same problem with Chase. Quickbooks desktop support is unhelpful. They didn't even understand what I was saying. I always have a language barrier happen when I call quickbooks. Dread it every time. They are suppose to call me back today to resolve but sounds like I am stuck with the problem. 

Same problem here. I now have 3 accounts that won't reconnect to QBO. 1 savings account and 2 credit card accounts. There is one theme here - QBO. Why should we pay a subscription if you can't work with common accounts?

You may have to disconnect the current BOA connection in Quickbooks and reconnect using the BOA New option. That what needed up being my issue. Had to do that with my chase accounts too.

Hi there, Western.

I can see that a similar question was also asked in a separate thread. 

Let me share this link so you can read and follow the steps that are provided by one of my colleagues: https://quickbooks.intuit.com/learn-support/en-us/banking/re-anyone-have-issues-with-connecting-to-f...

The Community is always here if you need anything else. 

I am having the same issue with Key Bank for 2 Months also and it is tax season and Quicken says that can they can't fix it but they are willing to collect the monthly fees.   My accountant is having an issue with this