We don't want you to feel this inconvenience. Please know that helping you is our top priority, @robertland.

Can you tell us more about the error you’re having when trying to connect the bank? That’ll help us resolve the error you’re having. 

When trying to connect the bank accounts, make sure to configure the Firewall and Internet security settings. Your windows firewall and security settings should be set for QuickBooks Desktop. See this article: Set up firewall and security settings for QuickBooks Desktop. 

Also, you should use the supported version of QuickBooks and Internet Explorer. Then, check if you have the latest release for QuickBooks Desktop. 

Check this article for more information: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. 

Let us know if there's anything that I can help in connecting your account. I'm always here to assist. 

This has also been an ongoing issue with one of our credit cards linked from our bank of america account. I've had to manually import a QBO file for the last five years for one of our cards. Not a problem and relatively simple (albeit annoying). NOW the problem is quickbooks intuit won't recognize my bank's .qbo file that I've uploaded for the last five years. I've been on hold for HOURS ON END WITH THREE DIFFERENT QB INTUIT REPS and I STILL HAVE NOT RECEIVED A SOLUTION. QB keeps putting it on Bank of America (though I've addressed this with my bank). I am almost positive this is on the QB intuit side of things. I am ready to leave QB and use a different bookkeeping service as I cannot update my books. I AM BEYOND frustrated at this point as I feel QB technical support has no idea what they are doing and they keep playing customer service as if they're helping when instead they are just kicking the problem further down the road. 

I can connect to Discover Bank so it is not a firewall issue. Secondly, I cannot connect to Wells Fargo either. The odds of not being able to access two banks indicates that the issue is with QB. I am a Software Engineer and I have never let an issue like this last more than one week. QB is going on four months if not more. QB Engineering is a failure and this issue needs to go above the Engineering department to get them to fix this issue NOW. The attached file is the error I am getting for both banks.

Good morning, @robertland. 

Thank you for providing that screenshot. It's beneficial in narrowing down the issue at hand here.

To explain your error just a bit, OLSU-1013 errors are due to invalid credentials. Most banks require identity confirmations before accessing the data from QuickBooks. Due to this, to satisfy the bank security requirements, we ask that you log into your bank account outside of QuickBooks and check your notifications for further instruction. In my experience with this issue, some banks have special logins for 3rd party software's that wish to access the bank information. 

Since this is an OLSU-1013 error, I urge you to contact your bank to gather more information for the invalid credentials. 

Please know we are here for you every step of the way. We're happy to help you out in any way that we can. You can always reach back out to the Community or me directly anytime you find you need a helping hand. Take care! 

Please, do not treat me as stupid. I AM entering the credentials properly. When is QB going to quit blaming everyone else and fix this issue. Intuit CEO;'s have their emails available and I am going to email every last one of them on a daily basis until this is fixed. I am tired of the games.

BTW, I can login just fine with your option three. 

You are not understanding. You cannot MANUALLY upload the transactions either. The message I receive is that it is an incorrect web connect. Please help because I cannot finish my first quarter taxes and my CPA is waiting on them.

I am having the same issue. I have contacted BOA and spent hours upon hours trying to get it fixed. I have spent hours on the phone with QBO and they cannot fix it. Here is a pic of my error that I continue to receive. The last transactions I was able to upload (which I have been doing the same way for a year) was Feb. 10th so I need March 10th and April 10th. That is how long I have been dealing with this mess.

This doesn't work!

Hi Zoe0922. This error occurs when there are issues with the file you are trying to upload. The issues could be either, incorrect formatting, incorrect file type, or the file is corrupted from the source of your download.

Since this is a .QBO file, it is quite common banks release updates to their systems without ensuring the .QBO files will continue to work properly. Unfortunately to ensure the file is correct you would need to contact the banks support team to resolve that issue. 

However, if the bank also allows CSV files you can attempt to check the formatting by comparing it with our CSV format guide. 

Please feel free to reach out if you have any other questions or concerns. 

I have been having this exact same problem for a month and there has NEVER been a proper fix from QB. This needs to be fixed by QB so that all of us PAYING customers can upload their qbo files from Bank of America into QB as we always have. 

This excuse of a solution where QB tells us we should now download the file as a CSV and check the formatting and change formatting so that it will work is ridiculous. It has been going on for OVER A MONTH and it is time that QB actually FIXES THE PROBLEM!

We pay QB to have things work properly and I have spent so many hours both on the phone with QB helping to come up with ridiculous workarounds which cause even more work for what used to be simple and easy as press an UPDATE button and all transactions would update, even credit cards with multiple cardholders. Now it is a constant nightmare of finding problem after problem and spending hours upon hours trying to come up with a fix and then having to do more work to get things into QB. 

I am adding screenshots, one from April 16th and one from today with the same problem. Quickbooks has known about this problem with Bank of America credit cards and the qbo files for over a month but there is still no solution that doesn't cause tons of extra work for the paying customer. 

This is horrible and needs to be fixed. QB needs to work with the major banks and create partnerships so that you both communicate with each other and don't cause massive headaches for the paying customer. 

FIX THIS NOW!!!!!

Hi there, taborlake.

I see you've been in contact with our support. However, I suggest contacting them again to check why you're still unable to upload transactions. They have the necessary tools to review your account to see why the issue persists.

You'll also have the option to contact us through chat and callback requests so you're able to assist you directly. You'll need need to sign up for our call back process or get real-time assistance via the Start messaging feature.

Here's how:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about unable to upload bank transactions.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the Community to get help from businesses like yours.

7. Select how you want to contact them and fill in the information.

You can open this article to see steps on how to fix different issues when you manually upload bank and credit card transactions into QuickBooks Online:  Fix bank upload errors in QuickBooks Online.

Please refer to this article on how to check your downloaded bank and credit card transactions to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

This is maddening. We have not been able to connect to B of A now for months! WHEN WILL THIS BE FIXED?????

Please know that helping you is our top priority, @STUWIL.

Also, thank you for providing us a screenshot of the error you're having with Bank of America. That'll help us resolve the issue you're having. 

The error OL-393 means that there are some issues between QuickBooks and your bank. I can help with fixing this one. But before doing so, make sure to back up your company file.

Here’s how:

1. Create a test company file from the File menu. After creating a new one, log in to your online banking account on a browser, then check if you have any bank security notification. If you can log in successfully proceed to the next step.
2. Reset the connection to your bank. You can do it by turning off Bank Feeds for the account that you’re having an error. Then, turn on Bank Feeds again. If you get the same error message, proceed to the next step.
3. Reset all online banking connections. All accounts including the inactive ones from the Chart of Accounts. Once done, close then reopen QuickBooks. Then, turn on Bank Feeds for each account. If the error persists, proceed to the fourth step.
4. Run the rebuild tool twice to find and fix the error. It’s possible that your company data has some issues.

If you’re having an error after trying all those steps, reach out to your bank and ask for a representative familiar with QuickBooks Online Banking and account activation to get further assistance. 

Check this article for more information about this: Get help with error OL 301 or 393. 

Let me know if there's anything that I can help with your bank account connection. I"m always here to assist. Have a great rest of the day!

I'm having same issue uploading QBO file from Bank of America.  I spent an hour on support chat with no resolution and was recommend to use CSV which is a waste of time.  I'm not certain why if there is a known issue with QBO with a bank, Intuit isn't working with them to resolve the issue.  Instead it is incumbent on the customer to hunt this down?  Will this be resolved soon?  If not, I will spend my time migrating to a competitor rather than doing your job for you.

Hi, aahrndt.

We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Engineering Team. While they do, I would advise you to get in touch with our QuickBooks Support.

This way our engineers can add your account information to the list of affected users and attach your case to the INV-45292. Any progress will be communicated via email.

To ensure we address your concern on time, check out our support hours. In case you want to know some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

Additionally, I'd encourage you to visit our QuickBooks Blog, so you'll be updated with our latest news and updates including product improvements. Just go to https://quickbooks.intuit.com/blog/.

Please don't hesitate to reach out to me. The Community is always available to help with any concerns you may have with using QuickBooks.

I have the same issue since March and can't upload my bank accounts. Tried to reconnect a million times. What is the solution? 

I know that this hasn't been easy for your business, Nieke.

I've asked our Product Development Team to look into this issue and was informed that the status of the investigation is still open. Please know that we're prioritizing and doing our best to get this fixed as soon as possible. For now, I encourage getting in touch with our phone or chat support so that will be able to add your contact information to our notification list. Before doing it, please check our support hours and contact us at a time convenient to you.

Here's how to connect with us:
 

1. Click the Help icon.
2. Select Contact Us.
3. Enter "Unable to upload .QBO file" in the description.
4. Hit the Let's talk button.
5. Select Start a chat or Get a callback.

We'll be providing you updates via email once we get this sorted out and I'll also let you know through this thread.

As we do our best to rectify it as soon as possible, you'll want to use a CSV file in the meantime. This way, we'll be able to bring your bank transactions to your QBO account. Here's how to upload the file:
 

1. Select Banking from the sidebar menu, then choose the Banking tab.
2. Click the Upload transactions button.
3. Hit Browse and choose the file you downloaded from your bank.
4. Select the account you want to upload the transactions into from the QuickBooks account ▼ drop-down menu, then select Next. 
5. Follow the on-screen instructions, then click Next.
6. When you’re ready, hit Let's go.

After uploading it, let's go back to the Banking menu to match and categorize your bank transactions. Then, we can now start reconciling them.

If there's anything else that I can help you with. Please don't hesitate to visit us again. We're open 24/7 and always ready to help.

I am getting the following error File read error - code 67109865 when I try to setup a Bank Feed with Bank of America. I upgraded to Quickbooks Desktop Premier 2020 from the 2014 version so that I could integrate to the Bank Feeds. I have signed up for the Bank of America Quickbooks service at their end, but I keep getting the above error when I click on Bank of America- All Other States on the Add Bank Feeds window.

Looks like there are persistent issues with integration with Bank of America Feeds. Or am I missing something?

Jai.

Hi there, Jai.

We also received several reports from our customers about this File read error. Please know that our engineers are already looking into this issue and doing their best to get this fixed as soon as possible.

While waiting to get this sorted out, we’ll have to include you on the notification list. This is to ensure you'll receive email updates regarding the status of the investigation. That being said, you'll want to give us a quick call or chat so that we can gather your contact information in a safe session.
 

Please have our representative link your case to this investigation number to expedite the process: INV-46958. You can follow these simple steps to get in touch with us:
 

1. Open QuickBooks.
2. Select Help from the top menu bar, then go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief description of your concern, then select Continue.
5. Choose Start messaging or Get a callback from the next available expert.

You may check our support hours first and contact us at a time convenient to you.

I also recommend using the Web Connect option for now as a workaround as long as your financial institution offers the option to download a QBO file.

Once your bank transactions are in, it's time to categorize and match them.

Feel comfortable to insert a comment below if there's anything else that I can help you with. Stay safe and healthy.

I have contacted support as well via the instructions sent and it appears this is "with the engineers" and we may never see a solution.  I requested the anticipated XML expectation so I can at least massage my files to work and was told that was not available.  The CSV import recommendation is just not reasonable.  The same QBO files will work with Quickbooks Desktop, so I am beginning to believe the claims that this is a Bank of America issue is just finger pointing to buy time or put off the issue on someone else.

This does not work. What the heck is going on.???

This issue has been resolved, ssdyad.

Our engineers have already closed the investigation about the error. If you're still having the same error, let's close and reopen QuickBooks Desktop.

Afterward, let's try setting up Bank Feeds again.

I've added this reference as your guide when doing so: Get started with Bank Feeds.

You can always post here if there's anything that I can help. Stay safe!