Cannot Link Bank Account

This helped! Thank you!

Hi JLove038.

Thanks for dropping by the Community. I'm happy to see that my colleague was able to assist you. If you have any other questions, don't hesitate to post here anytime. 

Thanks again and have a lovely day.

My accounts were already linked and I had no issue until last friday

That did not help. I was already linked for months and it stopped on Friday

Thanks for joining this thread, @You can count on CB.

It’s my priority to make sure you’re always getting the most recent transactions from your connected bank to QuickBooks Online (QBO). 

If the downloads stop or are stuck, let's manually refresh the connection of your bank with QBO. Here's how:

1. Navigate to the Banking/Transactions menu.
2. Go to the Banking tab.
3. Click Update.

Next, see if this downloads your latest bank transactions. If not, let's now check your bank's website to view any notifications or messages you'll need to finish. Let me guide you how:

1. Go to the Banking/Transactions menu.
2. Click Link account. 
3. Look for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

Once signed in, review the following:

• See if there are any messages, notifications, or alerts.
• Find any display issues as you navigate the website. These may block QBO from getting new transactions.
• Check your bank’s website for any announcements about new security requirements.

For more information about the process, open this page: What to do if you get a bank error or can't download transactions in QuickBooks Online.

In case you're ready to reconcile your transactions to guarantee that your bank balance and QBO are matched, check out this link for the detailed steps: Reconcile an account in QuickBooks Online. This article will also guide you in editing completed reconciliations and generating a reconciliation report to use as a reference. 

Keep in touch if you have further questions about linking your bank account in QBO. I'm always available to answer it for you. Have a good one, @You can count on CB.

None of this works.  The bank says that they don't have anything to do with it and they don't have a tech support staff I can talk to.  The accounts are not closed, they are open.  This error started in August and I have not been able to get any help with it.  I am connecting with the bank but I get error 106 telling me there are no open accounts at the bank.  The accounts are open and we are using them.  We have been connecting since we started using QB 2 years ago and all of a sudden started getting this error.  

I'll help you get rid of the error message, AAABasement.

Banking error 106 means QuickBooks is unable to locate your account on your bank or Financial Institution's (FI) website. 

You'll want to check on your banking if you have a bank or account online that has been closed. If you have, check on that account and try to connect. Also, please verify if the details or login information is correct on that account.

If you haven't used that account, you can use this article for the steps to resolve the error: Fix bank error 106. 

If the account is not connected, let's do some troubleshooting steps to fix the issue. 

Let's access your account using a private browser. This is a special mode where the browser doesn't record the browsing activity on the local device. Here's how:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Log in to your QuickBooks Online account and try to connect. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers as an alternative solution.

Please reach back out to me here with any additional information on the issue @AAABasement. I'll be right here to assist you further.

@AAABasement 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

I'm trying to link my bank (Manulife) to QuickBooks but ever since Manulife created the new sign in with an ID I have lost my connection and can't seem to reconnect.  Any solutions??

Thanks for visiting us here, @Lily81.

I'll share the steps on how to reconnect your bank account with QuickBooks. You'll want to update your bank info in QuickBooks. This way, your bank connection will refresh.

Here's how to do it:

1. Go to the Banking menu.
2. Select the Banking tab.
3. Pick the tile for the bank account. Then, tap the Edit ✎ icon.
4. Select Edit sign-in info. Update your info as needed. See the image below.
5. Click Save and Connect.

Once you're done, review your downloaded transactions so you can match them with your QuickBooks transactions. You can also upload missing transactions manually via a WebConnect file.

Feel free to browse this article for more recommended steps about bank connection errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I'll be around if you have follow-up questions or concerns with bank connections. Don't hesitate to reply. Take care and stay safe.

It still doesn't work. Manulife sends us a code for the two-factor authentification and after that, Quickbooks writes the errer code 103... I contacted you 2 months ago and you said you were working on a solution to resolve this issue with Manulife. Will it get resolve anytime soon?

Thanks for chiming in on this thread, tresorerie.

Let me share some details about the error and how you can resolve it.

When you encounter an error 103, this usually means that the user ID or password is incorrect for the bank account you’re trying to connect. To resolve this error for both existing and new connections, please make sure to confirm your sign-in info is correct.

Here's how:

1. Open a new window in your web browser and go directly to your bank’s website.
2. Make a note of the web address (such as https://www.bank.com). This may come in handy later.
3. Sign in with the user ID and password you have. Note: If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
4. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.
5. Once you’re sure about your user ID and password, please make sure to turn on the third-party access if your bank requires it.

Once done, sign in to your bank account in QuickBooks and check to see if you're getting the same error message.

I've got this article for reference: Fix bank error 103.

If you're still getting the same result after trying out the steps above, the best thing to do here is to reach out to our Customer Care Team. They can help investigate what's causing this error and might work with the bank to fix this.

Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start is from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. While for QuickBooks Online Advanced, we are available any time, any day.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

You can also get a direct phone number in this article: QuickBooks Online Support.

Please feel free to visit us again if you have more questions related to banking or need help with other concerns. Take care and stay safe.

I tried everything. I have the right ID and password since I am welle able to connect to my manulife banc account on the manulife website.

you team seem to know about this sync problem with manulif for a few weeks now. I wish we could have an idea of if the issue will be resolve or not and when.

(my id and password are good, i tried on different browser, erased the cache, tried on incognito mode…, nothing works still)

I have the dame issue with the QB app. It will not link to my bank even though my details are correct and have been triple checked

Hi there, @Rubber Soul.

We're here to ensure everything is running and working seamlessly.

May I know your bank's name and the error message you're getting when linking it to QuickBooks? Some banks have multiple names on our list. You can try logging in to all bank's extensions if there are multiple results when you search it.

Here's how:

1. From the left menu, click Transactions and choose Banking.
2. On the Banking page, select the Link account.
3. In the Search field, enter the bank's URL (example: http://www.chase.com).
4. Select your bank. If you see multiple options, you may have to repeat these steps to find the correct one.
5. Enter your bank login on your bank's website, then select Continue.

You can also refer to this article for additional information: Find Your Bank or Credit Card Account.

If you're still unable to connect it, I suggest reaching out to our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed.

In the meantime, you can download an updated list of your transactions from your bank's website and upload them to QuickBooks using a CSV file. After you import your transactions in QuickBooks, you can review them in the For Review tab.

I'd be happy to see you again here in the Community. We're always here to help if you need assistance with managing bank feeds. Have a good one.

@Rubber Soul 

If your bank has 2-step verification i.e. is using trusted mobile device to allow connection, you need to turn off that security feature. Otherwise when QB Online tries to connect with your bank it does not have your mobile device and there is no way to allow connection.

We would like to link our bank account to QB Online Plus. I go to the Banking Services section, I select Link account, but then I arrive at a white screen without further instructions. Can anyone help me solve this?

I can definitely help with your concern about online banking, Leen2.

Aside from the white screen, are you also getting an error message when linking your bank in QBO? Have you also attempted to access your account using a different web browser?

At times, browser-related issues can lead to the system to not functioning as expected. I will help you with steps that can effectively address some of the most common browser and banking issues in QBO.

To start, you can use Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. QBO operates efficiently with these browsers, and using them can help us pinpoint the issue.

You can also use these keyboard shortcuts to switch to an incognito browsing session which can also help us resolve browser issues:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

After that, return to the online banking section and add your bank once again. If you're able to do it, proceed to follow the instructions outlined in this article on how to clear cached or delete internet files: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

Allow me to share these resources for additional guidance when working with your banking transactions in QBO:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

Feel free to reach out with any additional QuickBooks-related questions or assistance. We're always here and ready to provide support.

thank you for your swift and clear reply. I connected via Chrome now, whereas I was working via Edge before and indeed, this got me further in the process :-). I'm still in the process of linking the account to Quickbook, but this specific issue is solved now. Thanks!

Thank you for letting us know, @Leen2. 

Thank you for informing us about your experience. I'm pleased to hear that the solution offered by my colleague has been helpful to you. I want you to know that we're here to support you with any further account-related queries you may have. 

Wishing you a fantastic day!