I also have had no connectivity to Wells Fargo since December 9, 2021. I have to manually download for two clients. Luckily they don’t have a lot of transactions with that bank. However I have called Quickbooks and was told last month that they were working on this issue with Wells Fargo and I’m also on the list to be contacted while hearing nothing. How long can it possibly take the engineers to fix this?!?!

Hey Healthyway, am not sure if I mentioned this in an earlier post but my issue also began on 12/9/21 - I noticed WF on 12/8/21 at 11:29pm did an "auto update online bank accounts" - and errors ever since! Sorry you can't connect at all, guess I am lucky that I do get in after many attempts and able to post before I get disconnected.  

Thanks for informing us you're experiencing the same issue with connecting the bank into QuickBooks, @Healthyway.

Can you please provide the specific error message that you're getting when connecting the bank account?

As of now, I suggest contacting Customer Support to make sure your account is not affected by the recent investigation regarding bank connection issues specific to Wells Fargo. If it is, customer support will be able to add your account as one of the affecteds. Also, they'll be able to look into it further and give you the best resolution to your issue.

We're always here if you need further help with banking or QuickBooks. Just leave a reply below. Stay safe.

Error message is 324; can't find this account.  My clients (2) have 3 bank accounts there and all have stopped feeds since 12/9/21.  As you can see from the responses, others have had this problem with Wells Fargo as well.  Same date.  Please get your team working with this bank on a fix.

I'm just wondering if it's forever broken. I've never in my life seen a program take close to 2 months to be fixed. I advise everyone I know to stay far away from quickbooks. My biggest mistake yet.

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@Stacey81 wrote:

My biggest mistake yet.

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@Stacey81 

Have you migrated to another accounting app?

I recommend Xero -works great and they actually care.

I’m still wrestling with the accounting nightmare QB created last year and it still left a stain on a client relationship that lingers to this day.

This is unacceptable and I think we should consider class action. QB still owes me quite a bit of money that I ran out of energy fighting for. If others are interested please contact me at michelle at zhaus dot co.

When I was in WF web site a survey popped up and I gave them  zero and to contact me. They emailed and asked me to call tech support.  I replied that many of us already did and nothing has been fixed, and that QB community mentions several times that "QB and WF are working on a fix".  WF replied that they are not aware of any connection errors!  So what the heck is happening?!?  These threads say it is being worked on and yet WF says they no nothing about it.  I can see why many here have given up and moved on!

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@zhaus1 wrote:

I recommend Xero -works great and they actually care.

Contact us in private if you need to buy a 3rd party conversion service.

Intuit is changing my comments - I did not write to contact me for a third party service, I said contact me for a class action lawsuit.

Intuit is now editing the content of posts!  I did not write to “contact me privately for third party conversion”, I wrote to contact me for a class action lawsuit.

I'm glad I discovered this issue upon joining. Similar Issue in Singapore- I could not connect with my bank. Frustrating first impression.

I'm having the same issue with Truist.  It's ridiculous.  When trying to connect to the bank through Quickbooks it won't even give me the option to sign in.  I click "Sign In" and nothing happens.  Eventually it says that I have to use a different browser.  HOW DO I FIX THIS?????????????????  Quickbooks support has been less than helpful.

Hi, @JCQ76. Allow me to chime in and help you with connecting bank in QuickBooks Online.

There are times that an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

I suggest performing the steps through a private window. It's the best place to check browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

 
 If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

When everything is all set, you can do a manual download for your transactions or check your bank’s website to see if there’s an issue in their end.

From there, you can now update your bank info in QuickBooks Online.

Here’s how:

1. Go to the Banking menu or Transactions menu.
2. Go to the Banking tab.
3. Select the tile for the bank account. Then select the Edit ✎ icon.
4. Select Edit sign-in info.
5. Update your info as needed.

 
In addition, I've got this helpful resource to guide you further on what to do if you get a bank error or can't download transactions in QBO.

Also, you can read through this link if in case you’re ready to categorize the transactions. Then, proceed with your reconciliation to keep track of your statements and balances.

If you have any other banking concerns, let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!

It’s not using Chrome which is my default browser.  Looks to be using Quickbooks.  Am I confused?  Want a screenshot?

Also, I have Quickbooks Desktop

It will be my pleasure to help you get to the bottom of this, @JCQ76. 

QuickBooks Desktop (QBDT) recommends using Internet Explorer (IE) when connecting your bank to the system. It is also the default browser when accessing the internet and other online services. 

As an alternative, I recommend manually uploading your transactions. Let me guide you on how.

1. Open a web browser and sign in to your bank’s website.
2. Follow the instructions to download your transactions as a QuickBooks Web Connect (.qbo) file.
3. Once done, go to the Banking menu.
4. Select Bank Feeds, then Import Web Connect Files.
5. Click the QBO file you saved, then select Open.
6. When prompted to Select Bank Account, select:
   • Use an existing QuickBooks account if the account you're importing transactions into is already set up in QuickBooks.
   • Create a new QuickBooks account if the account you're importing transactions into isn't in QuickBooks yet. Learn how to create an account.
7. Select Continue, then OK.
8. Go to the Bank Feeds Center to review your transactions.

You can also check the Import Web Connect (.qbo) file section in this article for more details: Set up bank accounts for Bank Feeds in QuickBooks Desktop.

Once you’re done, you can now confidently categorize your transactions and reconcile your accounts in the future. To be guided accordingly, you can utilize these links for reference:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

I can see having the option to set another default browser in QBDT is a great additional feature to the system. Rest assured our Product Developing team is always looking for ways in improving QuickBooks. To stay current on the latest updates and improvements about QBDT, you can visit our Product Updates page for reference.

If you need further assistance uploading your transactions or with your account, you can always tag me in your reply. I’ll be around ready to help you any time. Have a great day ahead. 

Truist Bank doesn’t give me the option of downloading a .qbo file.  That’s the other problem.  

Hello, JCQ76.  

We'd want to make sure that we get this sorted out so you can import your banking transactions.  

To get this resolved, updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues, and make sure to create a backup copy of your company file.  

Also, ensure you're using a supported version of QuickBooks Desktop and Update Internet Explorer to the latest version.

Once done, rectify the .QBO file format and try to import the transactions again.  

If the issue persists after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of it and can investigate this further.

​​​​​​

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us 
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.  

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead. Take care!

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@JCQ76 wrote:

Truist Bank doesn’t give me the option of downloading a .qbo file.  That’s the other problem.  

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@JCQ76 

Which file format do they offer? Utilize a converter tool if required.

https://www.moneythumb.com/?ref=110

Hi,

Bank United ( Florida) has a current issue to connect to QBO.

Please let us know if this was corrected from your side. Thank you

Nice to have you joined this thread, Oren.

I've checked here on my end and the investigation is already tagged as resolved. 

If you're still having an issue connecting your Bank United (FL) to your QuickBooks Online (QBO) account, I suggest contacting your bank. It could be there's a maintenance issue on their end that hindrance the connection between the two.

In the meantime, you can manually upload your transactions in QBO. I'll show you how.

1. Sign in to your Bank website and follow the instructions to download the file as QBO, .CSV, or .QFX (maximum file size 350KB).
2. Ensure to download only those transactions that haven’t been downloaded to your account to avoid duplicates.
3. Go to the Banking or Transactions menu. 
4. Select Upload transactions or Upload from file.
5. Click the Drag and drop or select files box and select the file you downloaded from your bank. Then select Continue.
6. From the QuickBooks account drop-down, select the account you want to upload the transactions into, then click Continue.
7. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Continue. 
8. Select the transactions you would like to import and click Continue. 
9. Click Yes to import the transaction and click Done. 

You can also read this article for more details: Manually upload transactions into QuickBooks Online.

Once done, you might want to utilize these links for guidance in ensuring your accounts are well organized: 

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm all ears if you have any other questions connecting your bank and managing your transactions in QBO. Keep me posted by leaving the details in your reply. Wishing you and your business continued success!

What about the issue with connectivity to Wells Fargo?  I have not seen that this is resolved.  It's been since 12/9.

None of this has been resolved. I'm still unable to connect. I received an email this morning saying the investigation is still underway and nothing has been resolved. I do not believe that any of this is ever going to be fixed. I highly recommend to anyone using quickbooks or considering it, to steer clear and find another software that works. Biggest headache of my life. They still bill me every month though, so still paying for something that doesn't work. They will all keep telling you the same thing, I imagine this is a script they were given to read off of since no one knows what to say or do. They will say they are sorry, that it's being worked on and there is an ongoing investigation. Have you ever seen such a huge software program go down for months and not get fixed? I have not, so I'm still not sure what I'm paying for. I've spent so much money paying someone to fix the mess that the "customer support" people have created by giving me terrible instruction on how to fix things. Aside from having to pay an accounting firm to fix this, I've had to spend so much time on entering things manually. I'm not sure how they can continue to bill for something that does not work. You're paying for a service, without the service. I'm sure I will get the same generic response to this as I have all the others since last year when this all broke. Awful, awful, awful. Never again.