Is QB holding anyone else's money?

Yes there HOLDING Henritze Contractors money. And everything I do is wrong.if they would just show take over my accounts so I can work on what's important my business.Thank you

I am also encountering this issue. Dont know why its hapenning www.alaskasworld.com

Hi there, Hermina.

We review payments to ensure everything is alright. However, if payments are taking longer than usual, you can log in to your Merchant Services account to review the status. Successful deposits have Funded status while a Withheld or Batch Deposit Returned status may indicate a deposit issue.

Also, you'll get an email from us with the steps to fix the issue. You can check your Spam or Junk folders if you can't see them in your Inbox.

You may refer to these articles for more details: 

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments

Let me know if you have other questions. You can always post your questions here. Take care!

I have almost $1,400 in payments to me that were made a week ago, QB is listing them as "funded," yet they're not showing up in my bank account. I can understand a couple of days for this to happen, but a week is unacceptable. This loooooooooong float time makes it difficult for people to keep track of what's been paid and what hasn't, especially because there's no invoice number on the transactions search or bank deposits to help match them up. 

You all need to fix this! I can move this back to PayPal without the monthly fee and get my funds immediately.

Welcome to this thread, @Barbzilla. I know how you want the funds to be available in your bank account quickly. Allow me to share additional insights about the merchant deposits in QuickBooks. 

For new users, it would take five (5) to seven (7) business days for the funds to deposit into your account after your first payment. While for ACH deposits may take 7-10 business days.

The next time you process your payments, it will deposit quicker. Typically within two business days. 

In your case, since it's funded as you checked the status, we deposited the payments. And your money is on its way.

Please know that some banks hold onto funds after we deposit them. At this point, I'd suggest you contact and verify with your bank if they require additional steps.

If you checked with your bank, but the payment is still not deposited within that period, I recommend contacting the QuickBooks Payments Support Phone Team. They can check to manage the details of the transaction why it takes too long for the deposit to get into your account.

For future reference, you'll want to get paid faster by upgrading to next-day deposits to get your customer's payments into your bank account quickly. 

Please let me know if you have any additional questions about QuickBooks Payments. I'd be here to help you some more. 

I have zero intention of paying for the privilege of getting my money on a timeline consistent with the rest of the world. I can take my business elsewhere and receive funds in 1-3 days instead of 7-10, without paying extra. 

We did a bank to bank transfer from a client of $30,000 and we are now 29 days into it and into it still won’t give me my money. Every time we contact them they tell me it’ll be another 10 days or another eight days how are these people not criminally charged isn’t that theft?

Hi there, jnkexteriors@gma,

I can see that you've posted this question multiple times here in the Community forum. Please refer to my response through this link, https://quickbooks.intuit.com/learn-support/en-us/banking/i-have-asked-for-a-call-back-numerous-time...

Don't hesitate to post again if there are other things you need help with QuickBooks. I'm always around here in the Community to help you.

They have been holding $60,000.00 of my companies money for over a month.  Everytime I call they want something new. I can't make my payroll or do anything.  This is killing me!!  This should be illegal.  Its like theft. 

Yes. they are holding my money, always a new request at the end of the final business day the money was promised, creating another 2 day hold.  The things they are asking for are ridiculous and should have been asked before taking money from anyone. If they have questions pick up the phone and sort it out with me, We are a small business and this was the first client we have had since COVID. We survived COVID but will be shutdown by QB. 

Hello again, Downtown NYC.

I saw your post on another thread and I'd like to route you to my response. You can click it here.

Please feel free to reply to the post if there's anything else you need, and I'll get back to you as soon as I can. Have a great day ahead.

I NEED TO SPEAK WITH SOMEONE ASAP.  There is no reason it should take a week to review a cash deposit.  Why do you need 2 business days to review a Tax ID number?   I need this money now to run my company, It's 20K and I have had to shut down work till I get it!  We have suffered through COVID and mage it through to now be shutdown by you!    One person should be able to clear or return $20,000 in half a day max, we are bow doing on 7 days!

I NEED TO SPEAK WITH SOMEONE ASAP

you are contributing to the shutdown of my company , I have had to close because I can't cover my expenses.

Shame on you for these uncaring responses and sending links....SHAME ON YOU RenjolynC.  

Yes.  QB is holding over $30,000.  Our bank rejected a few deposits.  Since that issue, we resolved the issue with our bank and with our merchant service companies EXCEPT FOR QUICKBOOKS!  It has been 7 months and no end in sight.  Our organization has had a change in command which is why they can't resolve the issue.  It's pretty simple. 

Looks like I'm the latest victim of the QB funds-hold scam. After my first-ever credit card transaction on QB two weeks ago (a new client that only pays by credit card) QB took my client's payments (by Visa) of more than $80,000 and is holding our funds. I've been online with QB in Chats for days and days and received nothing but breached promises (i.e., their so-called "review" in x days which they breached), pat answers and phrases, and I've been threatened - yes, threatened - with a 270-day hold. 

They asked for additional information on day 6 of the 5-7 day review period; I provided more than adequate documentation including my bank statements, client purchase orders, copies of my invoices, and much more. Then they wanted another 1-2 days for a review. On day 3 (yes, one day late) they claimed the documentation was insufficient and put my money on a hold for 60 more days. When I checked with the Resolution Centre they said (paraphrasing) "they need to see our history of large credit card transactions" - which of course we do not have since this was our first time - which I told them on day one of this fiasco, Obviously and based on that criterion alone, we will never get our funds from QB since we have no credit card history, and never will have (our clients are governments who pay by cheque or EFT/ACH, not credit cards).

We are a small business and QB has grabbed our working capital - this week we cannot meet payroll or pay any of our sub-contractors or vendors. This is atrocious and all the people on this chat/link who are being forced to endure this thievery are being victimized. and we're paying QB to do it to us! I am so sorry for you all - but stay strong folks. 

This issue is huge as anyone can see by googling any search criteria such as "release funds QuickBooks" or QB holds" etc. Hundreds upon hundreds of people are being scammed and victimized by QuickBooks in this way. A class-action lawsuit is what's needed here. Is anyone in? 

When and how did you finally get your $30,000? We are having a similar issue.

YES and we are SO FRUSTRATED! We've been accepting payments from our customers for months and all of a sudden they have 5 invoices on hold (over $17k) because the merchant name on the account is not the owner name, it's the old accountant. We are told we need to open a new merchant account but they cannot figure out how to do that! I had ONE nice rep even screenshare with me and he could not figure it out. He then said he escalated it and it will be resolved in 2-3 days. This was last week. Called again and was on the phone for an hour before getting disconnected. They could not tell me why my funds were on hold. HOW can this company hold our money hostage like this???? I'm filing a complaint against them with our state Attorney General's office, BBB and wherever I can on FB. I do not understand how I can have provided all gov't ID's, business license, invoices, security words....to only be told "we have to talk to the account holder". I OWN THE BUSINESS. My customers have paid me and QB holds it. I cannot pay my staff, I cannot buy the equipment I need to complete the job, I'm more than fed up. If anyone has gotten anywhere with this company, please let me know.

Every person I talk to says they will release the funds in 24 hours and then the same thing over and over, having to call and talk to someone new every time and explain the situation over and over. I need my money this is ridiculous they’re rent payments from all my renters they are reoccurring why all of a sudden are all my funds being held?! This CANNOT be legal! And of course they don’t have supervisors or any managers in duty, none of the agents have any id #’s or anything so you can’t turn in the person you talked to before who said and I quote “24 business hours and we’ll release your funds” and then they say go to the merchant account and see if there are claims to fix which there never are so I cannot resolve anything ever they just keep giving me the run around, and act like they understand and apologize for the inconvenience how about you guys don’t get paid for 2 months and try and pay your bills. Someone please help me resolve this asap 

I'll ensure you get the support you need because I understand how precious time is for you, @Blowbeautynextensions. We'll take care of this as quickly as possible.

I'm determined to improve your experience with our support. I'll make sure that your payments will be funded as quickly as possible. 

I'm delighted to check the payment status and resolve this as soon as possible. However, I'm unable to pull up an account like what phone support does since Community is a public forum. I know you've already called in, but I still suggest contacting our Customer Care Team again. Our experts can review your account in a safe environment and help you from there. 

Also, if you have the case ID handy, please provide that to our agents to quickly see the details of the problem. Doing so does not require you to reiterate your concern. Make sure to contact them within business hours to ensure a swift response.

Furthermore, QuickBooks will send you specific steps to fix your held payments status. Follow the steps in the email you received as soon as possible. Once we have everything, we can usually complete our review within two business days. After that, we can finish processing the payment. You can check your Spam or Junk folders if you're unable to see them in your Inbox. 

The following is a list of articles that can help you answer frequently asked questions about your payments:

• Common questions about payments deposits in QuickBooks Online.
• QuickBooks Payments FAQ

Remember that you can always ask me about any topics or other processes within QuickBooks. I'm always ready to work with you again. Please stay healthy and safe, Blowbeautynextensions.

I'm sorry you have to deal with this, it has to be illegal. They held a cash payment of mine for 20k, they held it for over 2 weeks.  Every communication with them was answered with, "we will get back to you with 2 business days", every response was at the last hour of the 2 days.    And never being able to talk to the "supervisor" making the decision is ridiculous, like the wizard behind the curtain.  It was a nightmare.  I had to do a 2 hour acting routine with an "expert" crying and threatening to take my life if I didn't get the money, I was finally  able to get it returned to my client, and intuit had the audacity to charge me another $10.

I've heard people say they have gone months.

If anyone does class action I'm in, they should be paying every one interest on the money they are holding. 

Im so sorry you are dealing with this.

They held a 20K payment of mine for over 2 weeks.  They won't allow you to talk to the "supervisor" who is supposedly reviewing the hold, as if they are the wizard behind the curtain. Every inquiry is told they have 2 business days to respond.   I finally did a 2 hour acting routine crying to the "expert" representative  that I may be committing suicide if I couldn't make my bank loan payment and it would be on her hands.  Luckily she seemed to be a compassionate older lady.  I told her not to let me off the phone until she had a confirmation or I would write a note saying she was the last call before I ended my life.  My money was returned to my client the next day with a $10 service fee.

They are holding money for extended periods of time and not paying interest,   I'm sure there could be a class action here.

Now I'm sure we can expect some stupid bot reply to this message 

Im so sorry you are dealing with this.

They held a 20K payment of mine for over 2 weeks.  They won't allow you to talk to the "supervisor" who is supposedly reviewing the hold, as if they are the wizard behind the curtain. Every inquiry is given a 48 hour response time where they would make some other random request and another 48 hours to reply.  I finally did a 2 hour acting routine crying to the expert that I may be committing suicide if I couldn't make my bank loan payment and it would be on her hands.  Luckily she seemed to be a compassionate older lady.  I told her not to let me off the phone until she had a confirmation or I would write a note saying she was the last call before I ended my life.  My money was returned to my client the next day with a $10 service fee.

They are holding money and not paying interest. There has to be a class action case here.

Quickbooks suckered me into switching to their Quickbooks Cash Banking.  They are holding over $24k of my funds and have shut my business down due to the hold.  My deposits were fine prior to the switch and now it has completely shut us down.  I have hired legal advise on what to do because I have not received any emails and don’t have any of the funds from the customers to operate.  It is completely in humane to have something like this occur.  Especially when the funds have been collected from the other party.  Screenshots to follow of what has been held.  

Hello Michelle I verified everything that’s been sent to me in the resolution center and I still have yet to receive my money. I’ve talked to 5 more quickbooks agents since this post and still nothing. This is starting to effect me being able to pay my bills. It was over Christmas which is horrible since I had to pay all over head and now am really falling behind. Please help me get this figured out I’ll attach a case #

Case # 1572354538

Did you get any good legal advice? It’s been over 2 months now for me I’ve done everything they asked me to and still they have my money. I’m curious if maybe this is what I need to do as well as now it’s effecting me being able to pay my bills.