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Level 1

How can I re-invite an employee to workfoce if they have already signed up?

 
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QuickBooks Team

How can I re-invite an employee to workfoce if they have already signed up?

Hi there, @tara-mastercraft.

 

I hope you're having a great day. You can resend the invite to your employee and have them open it in a private browser. This will allow them to accept the invite and sign into their account. The steps below will show you how:

 

  1. First, you'll want to make sure the latest payroll update is installed.
  2. Next, go to the Employees menu and pick Manage Payroll Cloud Services.
  3. Then, under QuickBooks Workforce, toggle the status to ON and select Invite Employees.
  4. Your employee list will appear allowing you to choose the employees you want to add to Workforce.
  5. Finally, you'll need to confirm the employee's email address and press Send Invite.

 

Now your employee can accept the invite and log into their workforce account. You can check out this article for more information: Invite employees to see pay stubs.

 

I'm only a comment away if you have any other questions. Enjoy the rest of your day!

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Level 1

How can I re-invite an employee to workfoce if they have already signed up?

Hi! I am having the same issue. I have an employee that has already been invited and is showing as Signed Up in the Workforce Invite window. She is not able to login and also she is wanting to change the email address that it gets sent to but I cannot resend an invite to her because she is showing as signed up.

Any Suggestions?

 

Thank you, 

Ashley

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Level 1

How can I re-invite an employee to workfoce if they have already signed up?

I am having this same issue. 2 weeks ago I was able to get through to someone at Intuit who was able to reset one of the emploee's from "signed in" to "invite". I was then able to send them a new invite and they have been able to sign in, set up new password and get the information they need.  I can only mark the boxes of people who are NOT "signed up" to resend an invite.  I can only select an employee who has a status of "invite".

However today another employee who needs paystubs, but can't get in. I can not mark the box to send them an invite as they are currently "signed in".  They can't not got to paychecks.intuit.com, it does not allow them to get logged in from there either.  I talked to 3 people at Intuit just now and after over an hour they disconected me,  Is there a way that we don't have to get technecal support to reset these employees and send them NEW invites.

I have tried the various suggestions in this thread and none work.

Can someone from Intuit contact me via phone and help me resolve this.  This change over to Workforce seems to have created quite a few issues.

Thank you all for your various postings, its nice to know I'm not alone.

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Moderator

How can I re-invite an employee to workfoce if they have already signed up?

I appreciate you for contacting our Phone Support team, HISTIME.

 

As of now, we don't have an option to access your account and then reset the invitation. Our Phone Support agents have extra tools that can successfully resend a new invitation to your employee.

 

However, I have a suggestion so you won't start from scratch when contacting our phone agents. 

 

You can provide the case ID of your interaction with the previous phone agents. From there, they'll be able to know directly the issue you're having with.

 

You can also share this article for more information once your employee accepted the invitation: View your paychecks and W-2s online in QuickBooks Workforce.

 

Feel free to tag my name in your reply. I'll be around if you need my help. Stay safe!

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