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issue submitting direct deposit authorization

I am trying to set up Direct Deposit on Quickbooks desktop 2019 for a client but when I fill out all the info and hit submit nothing happens.  It doesn't take me to the next page nor does it say if there are errors. We've tried to set up on different computers, but every time I hit the button and nothing happens...any suggestions?

Solved
Best answer 01-02-2019

Accepted Solutions
Moderator

Re: issue submitting direct deposit authorization

Greetings, jtram58.

I can help you with setting up your client's direct deposit in QuickBooks Desktop 2019.

 

When setting up a direct deposit in QuickBooks Desktop, you'll need to make sure that all the information is filled out especially the Industry type. As an initial step, let's review the form before hitting the submit button.

 

Here's how:

  1. From Employees menu, select My Payroll Services, and choose Activate Direct Deposit.
  2. Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
  3. In the Verify Your Company Information section:
    • Edit the Legal Company Name and Address to add the Industry
    • Select the Industry that most closely reflects your company's main business.
    • Edit the Payroll Administrator Information and confirm the email address.
  4. In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
  5. Select the View Agreement link and read it.
  6. Select the I have read and agree to the terms of service agreement checkbox.
  7. In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.

 

As always, you can reach out to our QuickBooks Desktop Support for additional help:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Let me know how things go with setting up your client's direct deposit. I'm here anytime you need assistance.

12 Comments
Moderator

Re: issue submitting direct deposit authorization

Greetings, jtram58.

I can help you with setting up your client's direct deposit in QuickBooks Desktop 2019.

 

When setting up a direct deposit in QuickBooks Desktop, you'll need to make sure that all the information is filled out especially the Industry type. As an initial step, let's review the form before hitting the submit button.

 

Here's how:

  1. From Employees menu, select My Payroll Services, and choose Activate Direct Deposit.
  2. Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
  3. In the Verify Your Company Information section:
    • Edit the Legal Company Name and Address to add the Industry
    • Select the Industry that most closely reflects your company's main business.
    • Edit the Payroll Administrator Information and confirm the email address.
  4. In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
  5. Select the View Agreement link and read it.
  6. Select the I have read and agree to the terms of service agreement checkbox.
  7. In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.

 

As always, you can reach out to our QuickBooks Desktop Support for additional help:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Let me know how things go with setting up your client's direct deposit. I'm here anytime you need assistance.

Not applicable

Re: issue submitting direct deposit authorization

Thank you!  We did all of the above but still no luck so we are on the phone now trying to get help.  Thanks again!

Not applicable

Re: issue submitting direct deposit authorization

The bank account I set up to pull funds FROM (the employer), is missing a digit.  Therefore, can't be verified.  How can I revise the account number and begin verification process again?  Desktop payroll.

QuickBooks Team

Re: issue submitting direct deposit authorization

Thanks for joining us here, lmuetzel.

 

You can only change the company's bank account if it's already verified in QuickBooks. Since there's no option to do that due to incorrect account number, our Payroll Admin Team will be the one to update it for you.

 

You just need to submit a Direct Deposit Bank Account Change Form so they can get the complete bank account information. Here's how:

 

  1. Download the form here: Direct Deposit Bank Account Change Form.
  2. Once completed, you can email it to SBPFCSOPERATIONS@INTUIT.COM or fax the form to (877.699.8996). 

We will then notify you via email of the status of your request. You can also visit us again in the Community if you have other questions. 

Not applicable

Re: issue submitting direct deposit authorization

I'm having the same issue, did you get a resolution?

QuickBooks Team

Re: issue submitting direct deposit authorization

Thanks for joining the thread, threejsacct.

 

You can follow JenoP's instruction to update your bank account number in the system. You will then receive an email confirming the change, and you can wait for 2-3 banking days for the test debits to post in your account.

 

If you have other questions, feel free to go back to this thread.

Not applicable

Re: issue submitting direct deposit authorization

I'm also having this issue (the 'Submit' button does nothing).

 

Has anyone had success correcting this and setting up Direct Deposit authorization?

Anonymous
Not applicable

Re: issue submitting direct deposit authorization

Good day, @kstemma,

 

Thanks for joining the conversation. I can add a bit more about setting up Direct Deposit in QuickBooks Desktop.

 

If nothing happens after selecting Submit, it's possible that there are required information that you might have missed on the form (Example: Zip codeIndustry and Confirm email address). Make sure you expand the arrows ▶️ for each interview and fill out all the Edit links before submitting the sign-up information. You may follow the steps provided by my peer @RoseMarjorieA.

 

If you're still unable to click the Submit button, try removing all the information on the form. This includes information from the Edit links. Once done, manually re-enter the information, then click on Submit again.

 

Please let me know how this goes, @kstemma. I want to make sure you're able to complete your set up. Have a great day!

Not applicable

Re: issue submitting direct deposit authorization

This answer is technically correct - but

I suspect that for the majority of those who seek this answer:

It is the INDUSTRY field of the form that is causing this issue.

It is HIDDEN until the EDIT button (upper right of the form) is clicked.


All the other fields show up and we can see them and can fix when they are wrong or blank

The Industry field is _*HIDDEN*_ from us until we click on the EDIT button .  It is (at least on my screen) the _only_ field hidden from view.  And there is really no reason anyone would suspect it is there to be found.  One would suspect that the Edit button was only to change pre-filled fields, not to show up the one and only hidden field we didn't know was there to begin with.

Not applicable

Re: issue submitting direct deposit authorization

I thought that this was not my issue as well but it was! Thank you! Even though the industry was filled out, it only let me submit when I selected edit, it then cleared my industry and asked me to enter it again, then it submitted. 

 

If you are having this submitting issue and think that because your industry is already listed you don't have to edit the field - You probably do!  

Not applicable

Re: issue submitting direct deposit authorization

I run into this problem every single time I add a client to direct deposit.  It never works.  When is QB going to fix this issue?  It's been like this for the longest time and it's ridiculous.  Nothing you do fixes it and you're forced to call customer service (if you can find a phone number) and hopefully, you get someone who speaks clear English.

Moderator

Re: issue submitting direct deposit authorization

Hi there, dijean71.

 

Thanks for joining us in this thread. I'm here to address your concern with setting up a client for direct deposit. 

 

I've researched and looked into this further for related investigation, but there aren't any. However, toggling the Industry field should work and let you set up direct deposit successfully.

 

If you've followed the recommended steps above and still unable to set up a client for direct deposit, I highly recommend reaching out to our Payroll Support Team. They have extra tools to initiate a screen-sharing session for further isolation. 

 

Here's how to get in contact with them:

  1. Open QuickBooks.
  2. Go to Help.
  3. Choose Support and click on the Contact us link.
  4. Select a topic.
  5. Click on Get Phone Number or Start a message.

That should get you in touch with one of our payroll specialists. Let me know how it goes after contacting them. I'm here to help.

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