Solved

issue submitting direct deposit authorization

Forum|Forum|7 years ago
January 2, 2019
2 replies
49 views

I am trying to set up Direct Deposit on Quickbooks desktop 2019 for a client but when I fill out all the info and hit submit nothing happens. It doesn't take me to the next page nor does it say if there are errors. We've tried to set up on different computers, but every time I hit the button and nothing happens...any suggestions?

QuickBooks Desktop

Best answer by Rose-A

Greetings, jtram58.

I can help you with setting up your client's direct deposit in QuickBooks Desktop 2019.

When setting up a direct deposit in QuickBooks Desktop, you'll need to make sure that all the information is filled out especially the Industry type. As an initial step, let's review the form before hitting the submit button.

Here's how:

From Employees menu, select My Payroll Services, and choose Activate Direct Deposit.
Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
In the Verify Your Company Information section:
- Edit the Legal Company Name and Address to add the Industry
- Select the Industry that most closely reflects your company's main business.
- Edit the Payroll Administrator Information and confirm the email address.
In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
Select the View Agreement link and read it.
Select the I have read and agree to the terms of service agreement checkbox.
In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.

As always, you can reach out to our QuickBooks Desktop Support for additional help:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

Let me know how things go with setting up your client's direct deposit. I'm here anytime you need assistance.

Rose-AAnswer

Level 10

Greetings, jtram58.

I can help you with setting up your client's direct deposit in QuickBooks Desktop 2019.

When setting up a direct deposit in QuickBooks Desktop, you'll need to make sure that all the information is filled out especially the Industry type. As an initial step, let's review the form before hitting the submit button.

Here's how:

From Employees menu, select My Payroll Services, and choose Activate Direct Deposit.
Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
In the Verify Your Company Information section:
- Edit the Legal Company Name and Address to add the Industry
- Select the Industry that most closely reflects your company's main business.
- Edit the Payroll Administrator Information and confirm the email address.
In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
Select the View Agreement link and read it.
Select the I have read and agree to the terms of service agreement checkbox.
In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.

As always, you can reach out to our QuickBooks Desktop Support for additional help:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Choose your QuickBooks Product.
Select your QuickBooks version.
On the Contact Us page, click a topic.
Click on the Get Phone Number button to see the support number.

Let me know how things go with setting up your client's direct deposit. I'm here anytime you need assistance.

J

jtram58Author

Thank you! We did all of the above but still no luck so we are on the phone now trying to get help. Thanks again!

JaneD

Level 6

I run into this problem every single time I add a client to direct deposit. It never works. When is QB going to fix this issue? It's been like this for the longest time and it's ridiculous. Nothing you do fixes it and you're forced to call customer service (if you can find a phone number) and hopefully, you get someone who speaks clear English.

Hi there, dijean71.

Thanks for joining us in this thread. I'm here to address your concern with setting up a client for direct deposit.

I've researched and looked into this further for related investigation, but there aren't any. However, toggling the Industry field should work and let you set up direct deposit successfully.

If you've followed the recommended steps above and still unable to set up a client for direct deposit, I highly recommend reaching out to our Payroll Support Team. They have extra tools to initiate a screen-sharing session for further isolation.

Here's how to get in contact with them:

Open QuickBooks.
Go to Help.
Choose Support and click on the Contact us link.
Select a topic.
Click on Get Phone Number or Start a message.

That should get you in touch with one of our payroll specialists. Let me know how it goes after contacting them. I'm here to help.

L

lancpay

I am having the same issue! I have tried everything suggested in this thread and nothing works!!! If this ISSUE has been going on since 2019 - then why hasn't it been fixed???????????????????? I am trying to set up a new client to start Direct Deposit in the new year and this should be an easy thing to do as it was in the past. What has changed?

FIX THIS NOW - no excuses - shouldn't have to call you or you call me - JUST FIX IT!!!!!!!!!!!!!!!!!!!!! We pay a lot of money for this to work!

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