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jtram58
January 2, 2019
Solved

issue submitting direct deposit authorization

  • January 2, 2019
  • 23 replies
  • 53 views

I am trying to set up Direct Deposit on Quickbooks desktop 2019 for a client but when I fill out all the info and hit submit nothing happens.  It doesn't take me to the next page nor does it say if there are errors. We've tried to set up on different computers, but every time I hit the button and nothing happens...any suggestions?

Best answer by Rose-A

Greetings, jtram58.

I can help you with setting up your client's direct deposit in QuickBooks Desktop 2019.

 

When setting up a direct deposit in QuickBooks Desktop, you'll need to make sure that all the information is filled out especially the Industry type. As an initial step, let's review the form before hitting the submit button.

 

Here's how:

  1. From Employees menu, select My Payroll Services, and choose Activate Direct Deposit.
  2. Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
  3. In the Verify Your Company Information section:
    • Edit the Legal Company Name and Address to add the Industry
    • Select the Industry that most closely reflects your company's main business.
    • Edit the Payroll Administrator Information and confirm the email address.
  4. In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
  5. Select the View Agreement link and read it.
  6. Select the I have read and agree to the terms of service agreement checkbox.
  7. In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.

 

As always, you can reach out to our QuickBooks Desktop Support for additional help:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Let me know how things go with setting up your client's direct deposit. I'm here anytime you need assistance.

23 replies

Rose-A
Rose-AAnswer
Level 10
January 2, 2019

Greetings, jtram58.

I can help you with setting up your client's direct deposit in QuickBooks Desktop 2019.

 

When setting up a direct deposit in QuickBooks Desktop, you'll need to make sure that all the information is filled out especially the Industry type. As an initial step, let's review the form before hitting the submit button.

 

Here's how:

  1. From Employees menu, select My Payroll Services, and choose Activate Direct Deposit.
  2. Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
  3. In the Verify Your Company Information section:
    • Edit the Legal Company Name and Address to add the Industry
    • Select the Industry that most closely reflects your company's main business.
    • Edit the Payroll Administrator Information and confirm the email address.
  4. In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
  5. Select the View Agreement link and read it.
  6. Select the I have read and agree to the terms of service agreement checkbox.
  7. In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.

 

As always, you can reach out to our QuickBooks Desktop Support for additional help:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Let me know how things go with setting up your client's direct deposit. I'm here anytime you need assistance.

J
jtram58Author
January 2, 2019

Thank you!  We did all of the above but still no luck so we are on the phone now trying to get help.  Thanks again!

    Angelyn_T
    Angelyn_TModerator
    Moderator
    September 3, 2020

     I am still having this problem with QB Pro Plus desktop 2020. I just spent 2.5 hours on the chat/phone with support. The chat person said he can't reach support so I have a call back set up for tomorrow. I was getting a spinning circle after entering ALL the required info. After the chat person and I shared the computer I now get a 40001 error message when trying to open the activation. Not happy QB. Is there a solution for this?


    Thank you for sharing your concern here in the Community forum, @Cindy G.

     

    We don't receive investigations about this error when trying to submit direct deposit authorization in QuickBooks. For now, you can perform some troubleshooting steps to resolve the error and activate direct deposit successfully.

     

    You can start by verifying and rebuilding data in QuickBooks Desktop (QBDT). This process identifies the most commonly known data issues within a company file  and self-resolves them.

     

    Here's how:

     

    1. Open your QBDT file, then select Utilities from the File menu.
    2. Select Verify Data.
    3. If you see:
      • "QuickBooks detected no problems with your data," no further action is needed.
      • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
      • "Your data has lost integrity," indicates there is data damage in the file. That said, you need to select Rebuild Data from the Utilities tab to correct the problem.

    For more detailed instructions, check out the instructions provided from this link.

     

    Next, proceed with updating or resetting your QuickBooks updates. 

     

    Once completed, try submitting the direct deposit authorization again, if you're getting the same error, I encourage following the next solutions provided from this article: Fix data damage on your QuickBooks Desktop company file.

     

    Let me know if you have any other QuickBooks or direct deposit questions. I'm a few clicks away to help. Keep safe always!

    L
    lancpay
    December 28, 2020

    I am having the same issue!  I have tried everything suggested in this thread and nothing works!!!  If this ISSUE has been going on since 2019 - then why hasn't it been fixed????????????????????  I am trying to set up a new client to start Direct Deposit in the new year and this should be an easy thing to do as it was in the past.  What has changed?

    FIX THIS NOW - no excuses - shouldn't have to call you or you call me - JUST FIX IT!!!!!!!!!!!!!!!!!!!!!  We pay a lot of money for this to work!

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