While I appreciate that you are working on a fix, the fact that this is still an issue months later is unacceptable.  You have no idea the trouble it causes.  I have to print paystubs to .pdf, then place a white box over the YTD line, then print the paystubs.  Fortunately I don't have to print actual checks.

Why not just remove the YTD line until the problem is fixed?  The current period line and balance work just fine.  There was no YTD line before and everyone I know was content with that.

Has there been any update or resolution to this?  Almost through the 2019 year and everyone has been dealing with incorrect YTD issues on their paystubs all year.  Any word from anyone if they upgraded to 2020 version and that is working correctly?  Thanks.

Thanks for joining us here in the Community, @bhenderson47.

Our engineers are continuously isolating this matter to narrow down the root cause of this issue. To get recent updates about this concern, I recommend getting in touch with our Customer Care Team if you haven't done so.

We are committed to develop the product and provide you the best customer experience. For now, I'd encourage you to run the payroll update regularly so, whenever updates are executed, it will automatically sync into your system.

You can always reach back out to me if you have further questions, or need anything else. I'll be around to help. Take care!

I am sorry, but this is a canned, garbage answer.  This problem was reported over 10 months ago.  Still no fix.  I run updates all the time.

The simple answer is take this line of coding out and put the coding back to where it was before the YTD line was added.  Then add the line back in once the problem is fixed.  

I have clients with 25 employees and I am in California.  I have to print every paystub to pdf, place a white box over the YTD line, then print the paystubs.  Unacceptable!!!!  This kind of customer service is the reason so many people are moving away from Quickbooks and Intuit.  I personally know several professional accountants who are moving their clients away.  There is no longer any customer service, not even for Proadvisors.  

And don't tell me to call customer support, because I do not have an hour to waste on hold.

QB Pro 2020 is having the exact same issue. 

Hi @cera,

Thank you for joining this thread, as well as letting us know that you're experiencing the same issue being discussed here.

As my peers mentioned above, this specific issue is currently under investigation. And yes, the 2020 version of QuickBooks Desktop is included. 

I suggest contacting our Technical Support team so they can add you to the list of our affected users. This way, you'll receive email notifications whenever an update becomes available for this investigation. 

Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

Have other questions in mind? Share them in the comments below, and I'll get back to you.

I am having the same problem with QB Desktop Pro 2020.  When will this be fixed?

Any fix to this yet... I upgraded to 2020 and am still having this issue.

Hello, @MrsBleam.

As I've checked from our record, the investigation (INV-30055) is still in progress. Our engineering team is continuing to work and investigate this behavior. As mentioned by Ryan_M above, this error also happens in the 2020 version of QuickBooks Desktop.

I understand that this was reported previously yet the issue still continues. That said, I encourage reaching out to our Support Team so a representative can open a case for you and add your account to the notification list. Once added, you'll automatically receive an email notification with the latest updates.

To contact support, check out this link.

In case you need additional references while working with QuickBooks in the future, feel free to open our help articles and look for the topic you need.

Please extend your patience while we're working on the fix of the issue. As always, leave a comment below if you have any other questions. I'm a few clicks away to help. Have a good day!

Sixteen months this issue has persisted.  Five months for you to respond to the last person who posted a comment.  Seriously.  It is obvious that the software engineers could care less.  It is obvious Intuit could care less.  How difficult is it to remove a line from the paystub form that wasn't there in previous versions?  And do not tell me to contact support.  I already have, and they ignored me.  Whatever happened to premium support for ProAdvisors.  It has become a joke.   Intuit clearly cares nothing about doing anything except pushing QBO down our throats and offering bookkeeping services to put us out of business so that they can make more $$$$.  Shameful.  This is a simple fix, JUST REMOVE THE LINE FROM THE PAYSTUB until you can make it work!!!!  And some of us will never go to QBO, ever.  Tried it, and it is the worst peace of expensive garbage that I have ever seen.

I agree with you they are pushing QBO. But if this is an example of their customer service I would never advised anyone to use their bookkeeping service.

I just did payroll today and looked at the YTD Accrued Sick time. It seems to be a better number. Still not correct, but at least the numbers aren't in the hundreds like they used to be. I would prefer if there was no number there since it's useless. The YTD Accrued Vacation  time is left blank, so I don't know why they can't just leave the sick time blank too.

Hello, @cera.

Let me share some information about the on-going issue with the incorrect accrued PTO hours on paystubs ( INV - 30055 ). Rest assured, our product engineers are working on releasing an update to resolve this.

We've been receiving reports about the on

Here's how you can contact us:

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help. 
3. In the Have a Question window, click Contact Us at the bottom portion of the screen. 
4. Click Search for something else.
5. Type in a keyword about your concern.
6. Hit Search.
7. Click on Start a Message or Get a callback. 

Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

You can always get back to us here in the Community anytime you need a helping hand. Take care and have a great weekend!

It is so frustrating and ludicrous that this glitch has never been fixed.  I thought for sure it would be over in January 2021, but no, it's not.  My last payroll for 2020 was on 12/31/2020, but instead of showing the year end on the paystubs, Quickbooks started the new year early and the accrual on all the paystubs was reset and the "accrued" and "used" sick and vacation time to zero!  This shouldn't have happened until my first payroll of 2021.  Now, it will go all through 2021 being incorrect again because this has not been fixed and Intuit obviously does not care.  Unbelievable!

If it is your priority to solve this issue....why is it April 2021 and I am still having the issue?

I do payroll for 54 different businesses.  I don't have time to redact incorrect information on every pay stub every day.  This has been a known error for what looks like well over a year.  When will it be fixed?

Thanks for joining the thread and letting us know about this, @brogoitti,

I can see how this issue has impacted your workflow. I'd like to join this conversation and share some information about this.

Our engineers are still working on issue with the accrued YTD PTO balance incorrectly showing on paystubs. We can't provide the exact turnaround time on when this will be resolved because they are working on internally. They instead send live updates about the status of the investigation through email.

If you weren't added to the notification list, please contact our Support Team to assist you. I know you might have already contacted them, but we need to make sure you are updated with the status of this ongoing concern. Then, provide the investigation number INV-30055 to them for tracking and escalation.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

For now, we do not have an available workaround to get this working, but our Support Team can share additional troubleshooting from the Technical Department.

We ask for your patience while this is still being worked on. If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

Any updates on this problem? August 2021.

there is not Contact Us button at the bottom of the page that is Help: Quickbooks Desktop

Joining the thread to help with your question about the paystub error, SeaBkk.

The status of the investigation that's attached to this thread is already closed and resolved. Since you're still getting the same issue, let me share a couple of steps that can resolve unexpected results when working in QuickBooks Desktop. 

First, make sure that you have the latest QuickBooks maintenance release. Here's an article as a guide: Update QuickBooks Desktop to the Latest Release.

Second, download and install a payroll update, Here's how:

1. Go to the Employees menu, then select Get Payroll Updates.
2. Put a check in the Download Entire Update checkbox.
3. Select Download Latest Update.

Once done, open the latest paystub to check if the sick accrual is already correct. 

Also, aside from going to the Help menu, there's also a different way of reaching out to our Payroll Support Team. Go to these links to get one of our chat support agents to take a closer look and determine the cause of the issue:

• Do It Yourself
• Assisted

Feel free to check out these articles as well just in case you might need them when running payroll in QuickBooks:

• Customize a Paycheck Layout or Pay Stub
• Employees Don't Get Email Notification When Pay Stubs are Uploaded

You can always get back to this thread or visit us anytime in the Community if you need more help from us. We're always here to sort things out. 

No, you’re wrong. This problem is far from resolved. The yearly sick pay accrual is still calculating incorrectly no matter how many times the software is updated. 

Hi, sfister.

Since the sick pay accrual still doesn't calculate correctly on your end, I recommend reaching out to our Support Team for further assistance. A live agent can look into your account securely and review each employee's sick or vacation time.

To contact support:

1. Open your QuickBooks Desktop (QBDT) file.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter a brief description of your issue, then select Let's talk.
5. Choose a way to connect with support.

I'm also adding this article for more tips about fixing issues with sick or vacation time in QBDT: Sick and vacation time incorrect or not accruing on paychecks.

Please keep in touch if you need more help with this. I'm determined to help. Keep safe!

Nope, Sfister is correct.  This still is not fixed.  The problem is not that sick time is not accruing correctly.  The problem is that the YTD line is WRONG.  It gives historical totals, not YTD.

Do not tell me to contact support.  I have done that twice already.  They do not understand, nor care about the problem!