Question

Paystub error

Forum|Forum|7 years ago
March 4, 2019
6 replies
29 views

On my pay stub there is a line for Sick Leave YTD Accrued. This number is not correct. It was correct on my 2nd payroll for this year, but has been incorrect for each payroll since that time. I'm not sure where it is pulling the numbers from. My Available number is correct.

QuickBooks Desktop

A

Anonymous

The amount accrued is saved on each paycheck. You can view it in the details of each check.

T

tamarapower1

I agree. The year to date accrual does not reflect the year to date that an employee has actually accrued. Sometime it is the same as the amount accrued for that week, but that is not the case 100% of the time. Sometimes it appears random. I would think it should be the the total that employee has accrued since the beginning of the year, regardless of how much is used. The year to date for the used appears to be correct, and all of the Current numbers seem to be correct.

Why is the YTD Accrued display incorrect?

D

DJC76

The amount showing as Sick YTD Accrued is actually the total amount accrued from the hire date of the employee. The programmers are pulling the wrong information. We have converted to a PTO plan so I went in and deleted all the Sick time accruals for one employee to test the theory. I ended up with 1.54 hrs that I cannot get rid of. No longer shows on my Excel report but it continues to print on paystub. So Frustrating. I am out of time and need to get this payroll out so I am going to restore my backup and move forward. However, we only have till the end of the month and we have no choice but to convert.

BettyJaneB

Level 9

Thanks for joining this conversation, @DJC76.

I'm here to help share some information about removing the PTO accrual in QuickBooks Desktop.

The accrual of your employees PTO will depend on the period that you've chosen upon setting it up. There are 3 different ways to accrue sick and vacation in QuickBooks Desktop.

These are:

Beginning of Year - Grant a certain number of hours that the employee can accrue over the course of a year.
Every Paycheck - Accrue a certain number of hours per paycheck.
Every Hour on Paycheck - Accrue hours on every paycheck.

You'll need to verify your set up to see why the 1.54 hrs is kept on printing on the pay stub after deleting the accruals.

To get more information about setting up PTO in QuickBooks Desktop, please refer to these articles:

Once verified and the problem continues, I'd suggest getting in touch with our Customer Care Team. They have the ability to initiate a remote-viewing session to help isolate the issue.

Don't hesitate to leave a reply below if you need more assistance with PTO accrual or with QuickBooks. I'd be happy to help you out. Have a good one.

T

tamarapower1

I agree. The Current row displays all of the correct number. The Year to Date row is correct under Used, but the Accrued should display the total amount accrued since the beginning of the year and it does not. Most of the time is displays the amount accrued for that week, but even that is inconsistent.

Why is this printing out wrong?

M

Mark_R

Moderator

Thank you for reaching out here for support, @tamarapower1.

Let me help you display the YTD total amount accrued when printing the paystub.

To display the YTD accrued, let's verify and rebuild the data first. Here's how:

Choose Window, then select Close All.
Choose File, then select Utilities, and choose Verify Data.
Click File, then select Utilities, and choose Rebuild Data.
You will receive a warning message to backup your company file, press OK.
Click OK when you get the message "Rebuild has completed".

Here's an article you can read for more detailed steps and information: Verify and Rebuild Data in QuickBooks Desktop.

After verifying and rebuilding the data, you can try to print the paystub again and check for the YTD total amount accrued.

Fill me in if you have further questions. I'll be around if you need any help.

T

tamarapower1

Mark_R thank you for your reply. I tried the verify/rebuild/verify again idea that you had. I then went to print a paystub and still the YTD line was definitely not reflecting a total earned year to date. I went to print every paystub for one employee since the beginning of the year (we pay weekly) and the YTD was exactly the same on all of them. Even his first check of the year which was just income from his Sick Leave (which does not accumulate additional sick leave) and no hours worked, shows that YTD as 1.25. Every paystub after that through the first of March all show 1.25 under the YTD Accrued.

S

sfister

Did you recently upgrade to QB 2019? I did and am having the same issue. My YTD Sick time is showing the calculation from the date of hire instead of January 1 (YTD), and my Vacation YTD accrued isn't showing at all. The "Current" accruals are correct, but the YTD's are not. Did you find a fix for this? I was on the phone with QB Customer Service for literally 2 hours yesterday and they had no idea what was causing it. It was very frustrating.

A

Anonymous

Hi there, @sfister.

Thanks for joining the thread and sharing what happened to your sick and vacation accruals. Allow me to step in and share additional information.

If your employee was hired after January 1, then the calculation for sick time will start from there. Let's try to check first if this has something to do with setting up your sick and vacation time.

On your employee's Payroll Info, select the Sick/Vacation tab. Make sure to set up Begin accruing sick time on the beginning of the year and not on the hire date. Check your Vacation set up as well so we can verify if you have set up the hours accrued.

For more information about finding out why your sick and vacation time is incorrect, you may refer to this article: Sick and vacation time incorrect or not accruing on paychecks.

Let me know how it goes. I'll be around to help you further if you have additional questions about your YTD sick/vacation accruals.

S

sfister

Our sick and vacation time rolls over to the next year. You never lose it if you don't use it. If I check the "reset" boxes, it sets their available time to 0 at the beginning of the year. All of our employees have been here for years, so there's no issue of accruals starting after January 1. The rep I spoke with on the phone yesterday tried all of this to no avail. As I said, the Vacation year to date doesn't show up at all, it's blank. It all accrues correctly, which is good, but the year to date numbers are completely wrong.

R

redrae

I upgraded today from 2016 to 2019 and my paystubs are showing the incorrect YTD accrued for sick time as well. I think QB is showing the accrual from the employee hire date. We also accrue for multiple years so resetting to Jan 1, 2019 will not help us either.

Angelyn_T

Moderator

Hello there, @sfister and @redrae.

Let me help you check the sick and vacation accruals of your employees.

First, please make sure that the sick and vacation accruals are properly set up on the employee's profile as mentioned by my colleague LilyC above.

However, if the issue persists and it keeps on happening on the next payroll run, I recommend contacting our QuickBooks Desktop Support Team to investigate this further for you.

For more information about sick and vacation time, you can check this article: Sick and vacation time incorrect or not accruing on paychecks.

Please feel free to add a post/comment below if you have any other questions about sick and vacation accruals. I'll be happy to help you!

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redrae

The sick time is accruing but the YTD amounts are not correct. The YTD amounts reflect since the HIRE date, which is the date we put in the field "Begin accruing sick time on ". OUr sick time does not zero out every year.

The vacation time YTD is BLANK, for every employee so I am not sure why it is blank.

Something is amiss with your 2019 version and you should escalate this to the proper debugging department.

I have done all the steps as noted above. This appears to be a QB problem not a user problem.

Thanks,

Redrae

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Ryan_M

Moderator

Hi @cera,

Thank you for joining this thread, as well as letting us know that you're experiencing the same issue being discussed here.

As my peers mentioned above, this specific issue is currently under investigation. And yes, the 2020 version of QuickBooks Desktop is included.

I suggest contacting our Technical Support team so they can add you to the list of our affected users. This way, you'll receive email notifications whenever an update becomes available for this investigation.

Here's how: