Can't reactivate payroll. I sign in to Intuit. As I choose my name it tells me email & phone don't match the name. Contact Quickbooks, but I can't contact them.

I appreciate the complete details you've provided, @Judyknits.

You can log in to Customer Account Management Portal Site (CAMPS) and update your email address and phone. 

1. Sign in as the admin user. If you can’t do this, contact the person at your company who has admin access.
2. Go to Company and select Set Up Users and Passwords. Then select Set Up Users.
3. If prompted, enter the admin password again.
4. In the User List, select the user that needs a password change. Then select Edit User.
5. Enter a new password.
6. Select Next twice, then select Finish.
7. If the user now needs to sign in on this computer, go to the File menu and select Close Company/Logoff. The user can now sign in with their user name and the new password you just created.

You can check these articles for additional reference:

• Reset your password for QuickBooks Desktop
• Use the Automated Password Reset Tool for QuickBooks Desktop

Please don't hesitate to add a comment below if you have any other questions.

Thought I had responded.  Sorry if this is a duplicate.

I don't have problems signing into QuickBooks Desktop.  I went to CAMPS and made sure everything, including my credit card were current (not expired).  It shows payroll is active and being billed.  When I sign into QuickBooks it shows me I need to reactivate my payroll subscription.  When I attempt to do this it doesn't recognize my password/ email combination.  I have changed the password at least 5 or 6 times and get to the next step and it doesn't think the password/email are correct.  It seems like it needs a reset from QuickBooks.  I just hope I can process payroll.  

Thanks Michael.  I followed your instructions and managed to chat with someone almost immediately.  I took 4 hours to resolve, largely due to slowed times since working remotely.  I appreciate your directions for how to contact them.

How was your problem resolved?  When I go to payroll services and select "account/billing information"  I get a spinning circle that goes on and on... This happened after talking to support and trying to fix the issue you had of saying phone number, etc doesn't match. I'm trying to change my bank info for payroll and am stuck.

I had the same problem of when trying to sign in, I can sign into my Intuit account, but when I choose my name from the list provided, it takes me to a screen to enter the email & phone number (that's supposed to match the name I chose) but it says no....  I've tried very combination I know & even messaged QB & told them my issues & they told me they thought I was using the correct ones.  I still can't get in to change my credit card info in Payroll!  I feel your pain!!  Contact Intuit/QB is so hard & takes so much time to get it figured out.  Frustrating!!!!!

Happening to me right now and yes, very frustrating!  

Payroll payment and primary name

Hello @tlaratonda,

Before we can accomplish your goal for today, can you tell more of the reply you posted in this thread? Have you been unable to update your billing information for your payroll subscription or is it something else?

Hope to hear from you soon. Be well and stay safe!