Changing Direct Deposit Account

Hello there, Patricia Silva.

Can you tell me the exact error message you're getting when updating the direct deposit account?  

In the meantime, let's make sure that we have updated QuickBooks to the latest release. Let me guide you with these steps:

1. From the Help menu, select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Select Get Updates.
4. Once downloaded, restart QuickBooks.
5. Accept the option to install the new release.

Afterward, let's try updating the direct deposit account again. I've added this article for more information: Change Your Bank Account.

Feel free to get back to me if there's anything that I can help. Keep safe!

The pic with the error message  it is attached.

The pic with the error message it is attached with the original post,

Hello, Patricia Silva.

I appreciate taking the time to get back to us, and with the screenshot. Here are a couple of ways to help you resolve the error message when changing the direct deposit bank account. 

This is likely caused by an outdated QuickBooks release (or payroll data), or there's a damaged component within the program or the file itself. In this case, have you tried updating your program as what the error message pointed out? If not, here's how you can do it: 

1. Go to the Help menu, then select Update QuickBooks Desktop.
2. Go to the Update Now tab.
3. Ensure you've checked the payroll-related and critical options.
4. Click Get Updates.

After updating, process the direct deposit bank change again. If you're still getting the error message, you'll want to run the Tool Hub to fix this. This article can guide you with the steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Alternatively, you can use the Direct Deposit Bank Change Form found in the article provided by Adrian_A. Expand the QuickBooks Desktop section, then follow the instructions in the Notes box. 

Need help processing payroll after changing the bank account? You can learn more about it here: How do I create a paycheck for an employee?.

Jump in to this thread again if you have other questions or concerns regarding your payroll service (or QuickBooks Desktop). Here to offer help again. 

I tried all this and I called  Intuit they are not able to change using the form anymore 🤷‍♀️. Not s  what else to do anymore. 

I tried all this with no luck. I called Intuit and they are not able to use the form to change anymore. Please help. 

Hi there, @Patricia Silva.

I know that you've already contacted us regarding changing the direct deposit bank account. However, Community is a public forum, and the issue requires further troubleshooting.

Our Support Team has access and tools unavailable to me so that your information is kept secure and private. I recommend contacting us again to check your account and be able to get back on track with processing direct deposit payroll.

If you have a case number handy, it will help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you'll avoid repeating yourself.

Here's how you can reach them:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help. 
2. Hit the Contact us link. 
3. Click Search for something else.
4. Enter the necessary information, then tap Search.
5. Click on Start a Message.

I've also attached some articles you can use to learn more about using direct deposit in QuickBooks:

• Set up your company payroll for direct deposit
• Change your payroll bank account

Keep us posted if you have further questions. We'll be right here to help.

I need to change bank accounts that my payroll is drawn from. I get an error message asking me to update payroll before this can be done. I have done a full update 2x and still get the error message.

Thanks for joining the thread, @fvicario3232.

Usually, this error occurs when your data is damaged or corrupted. We can run the Verify/Rebuild tool utility to detect the data damage. 

Here's how:

1. Go to the File menu, then hover over Utilities.
2. Select Rebuild Data.
3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
5. When the tool finishes, select OK.
6. Go to the File menu, and then hover over Utilities.
7. Select Verify Data.
8. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. However, if QuickBooks finds an issue with your company file, click Rebuild Now.

Also, make sure Quickbooks has its latest release. This is to ensure that everything is up to date.

You can check this link that will help you change your bank account: Change bank account information.

Drop a comment below if you have other questions. I'm more than happy to help. Take care!

Yes I am having the same issue we changed bank accounts (employer) and cant get help to fix the NSF for a direct deposit

Thanks for coming to the Community for help, @gayejohnson. I'm here to help you get past this issue. 

Have you tried performing the steps given above? If you haven't make sure to update your QuickBooks Desktop to the latest release. Doing so will fix the damaged component within the program or the file itself and you always have the latest features and fixes.

To start updating, you can follow these steps:

1. Click the Help menu from the opened company file.
2. Select Update QuickBooks Desktop.
3. Click the Options tab and click Mark All.
4. Under the Update Now tab, check Reset Update.
5. Once ready, click Get Updates. 

Once done updating, try to check if the NSF is now fixed. If the issue persists, I'd suggest contacting our Customer Support Team. They can check your account securely and further investigate this matter, so you can process payroll in QuickBooks. Just follow the steps shared by AlcaeusF on how to reach them.

For other troubleshooting steps, you can follow the steps shared by my colleague Maybelle_S on how to process the Verify/Rebuild tool. You can also check this article on how to perform QuickBooks Tool Hub: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Additionally, I got some articles that you can read for additional reference managing your direct deposit and learn what to do if you have an NSF hold in QuickBooks Desktop:

• Handle a direct deposit paycheck that was not received by an employee
• Resolve a non-sufficient funds (NSF) hold on your payroll service
• Handle Non-Sufficient Funds (NSF) or bounced check from customersDesktop payroll NSF bank returns

That should do it. Give this a try and let me know how it goes. Post again in the Community if you need anything else, I’ll be more than happy to help. 

we need help with the direct deposits because after we changed our bank account the direct deposits is not going through 

I'm here to get this resolved, leodistro11.

Did you encounter any error messages after changing your bank account for direct deposit? Adding more details will us further investigate the main cause of this and provide an accurate solution to resolve the issue.

For now, I'd suggest updating QuickBooks to the latest release. This keeps your software up-to-date so you always have the latest features and fixes

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu.
3. Select Update QuickBooks Desktop.
4. Go to the Update Now tab.
5. Put a checkmark on the box beside Reset Update.
6. Hit Get Updates. 

Also, you can run the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.

To verify data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Verify Data.

For rebuild data:

1. Open the company file.
2. Click the File tab at the top menu.
3. Select Utilities.
4. Choose Rebuild Data.

If none of these fixes the problem, I'd suggest reaching out to our QuickBooks Support Team. They can securely look into your account and investigate this further.

Additionally, I've added articles that you may find helpful:

• Set up, Edit, and Remove Direct Deposit for Employees in QuickBooks Desktop
• Send Payroll and Direct Deposit Paychecks in QuickBooks Desktop Payroll

Please come back and keep us posted on your progress in getting this direct deposit issue resolved. The Community is always here to help.