For those struggling witht his, I want to let you all know I was finally able to complete the 1st part of signing up today in QB2020.  I am not 100% which of the two solutions fixed it or if by chance Intuit fixed their end and didn't let us all know.  The two steps I did just before success were:

1) Disabled anti-virus and firewall on my desktop

2) Ensured the company name and legal name matched the company information on the direct deposit sign up screen. I had a difference due to a dba.  I also used the owner's home address rather than business.  I also changed the owner's phone number format to (XXX) XXX-XXXX since Intuit did not indicate how they wanted it.

Your guess is as good as mine on why it worked, but it did. Now I pray the deposit shows up in their account and I am able to activate.

we are having the same issue and no one  at intuit knows what is going on.  we set and verified the direct deposit and when you hit submit, the verification goes into loop and never set up.  we have some very upset customers.  I am already working with Thompson Reuther  CCH for their payroll software and moving away from intuit.

they do not realize that customers don't care about our issue, I already lost three customers because I could not set up dd for them using intuit.

I called customer service and I can not even understand what language they are speaking and on the back ground you have children speaking different language and it seemed that someone across the globe is answering and I hate to provide any information to them since I am not sure what they may do with our information or client information.

Dear Mr. Goodarzi,

Hope you receive this email and does not get lost in many email that you  receive.

Many accountant are now extremely unhappy with what is going on Direct deposit side of the Intuit. We have lost many clients since the direct deposit issue is no longer working and we cannot retain clients anymore.

When we set up the ne client and set up the direct deposit verification, the submit button goes into a loop and never complete the process. We among many accountants have been calling the customer and tech support and they have promised some of us for over couple months that they are working to resolve the issue and nothing is happening, of course if tech support that we are calling are able to speak English and understand what we are asking, their level of professionalism is extremely poor and so many back ground noise. It feels that we are calling someone home rather than Intuit tech support.  

 I would suggest that you try to call them and see what we experience.

At least , you could provide some form of acknowledgement or newsletter to let the community know about the issue and how to remedy this.   Many  of us are looking into alternative option and we are hoping that we do not have to make this decision and transition all of our clients to other alternative.

As a CEO , you are obligated to provide us some information, we are all in dark.

I would recommend that all accountant log into linked in for Mr. Sassan goodarzi CEO of intuit and let him know how many of us are effected by the issue of direct deposit.

Sasan Goodarzi

Crickets.   No Resolutions, No email updates on the issue.   This is extremely disappointing.  Are you going to fix this or not Intuit?

Hello all,  

Four weeks, 30 hours and 12 “support specialists.” No resolution for direct deposit activation.  I have verified all company data, checked realm ids, rebuilt, reset and short of sacrificing a virgin, have done it all!  When the hell is it going to be fixed!  I have emailed the Office of the President-crickets.  Why are we paying good money to run our businesses to GET NO SUPPORT!  Quickbooks, fix the problem!

I was finally able to get the client I needed set up with the direct deposit and verification.  I did the manual update in 2020 version and miraculously it worked.  I am still having trouble with the verification for another client.  They sent a notice on how to fix it which turned into a nightmare and it is still not fixed.  I will have to call support to see what happens now.

Trying to activate direct deposit, keep getting error coed 40001.

I have verifed my data, rebuilt my data and still get the same message.

Been trying to activate since 01/01/21.

Hi there, GEC2005.

Thanks for letting us know that you already did some steps to resolve the issue. I'd like to inform you that we have an ongoing investigation for errors 40001, 40010, and 40002 when activating Direct Deposit. This means that our engineers are already to determine what's causing the issue and resolve it as well. 

I would recommend reaching out to our Payroll Support Team so they can ask for your contact details. They need your account details for them to add you to the list of affected users and get notified as soon as the issue is resolved. Here's how:

1. On your QuickBooks homepage, go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click the Contact us button.

In the meantime, you can pay employees by printing paper checks. Take a look at this article for the complete steps: Print Your Paychecks In QuickBooks Desktop. 

The Community is always here if you need anything else. 

We have 2 clients that we've been trying to setup on Direct Deposit going on 4 months now.  We have a 3rd client we took on in January now also.  We've had to turned down customers because we cannot guarantee them that we can process direct deposit payroll any more.  If this issue isn't fixed by April, I'm going to consider shopping for another payroll direct deposit processing program.  Having clients helps put food on my table!  

If it weren't the middle of tax season, my DD Clients would already be switched.  However, i will wait until after Tax season to make that transition.  I have experience with MyPay from Thomson Reuters.  It is a full service Payroll provider.  They do all the filings and payments.  you just give them the hours and then they process the payrolls.  Super efficient.   I wasn't part of the billing team so I don't know how much we payed for the service, but it will be worth being able to get these clients DD again.

YES -   going on 5 weeks, at least 3 escalations, Still nothing and I mean NOTHING

OMG,  I know it 's not you, but now, after over 5 wks with back and forth with help desk, escalation by the help desk at LEAST 3 times,  QB Care email - They are NOW saying there is NO case number on file.

What am I supposed to do-!!!!!!   can someone please help me?!

Well,   after 5 wks and at least 3 escalations - and over 20 return calls that disconnect me when I answer, an email from the QB Care team and a survey, I now get an email that my case doesn't exist or there is NO open case.      HELP!!!!!

I know it has been really frustrating for you to be held up like this when you just want to get your job done, @gray5cm,

We want to make sure our team can get to the bottom of this. At the moment, this forum only handles general QuickBooks concerns but not much into the account related stuff.

Only our live support team has the tools to check previous escalated cases and open tickets of our customers. As much as I want to help you with this, I'll need to refer you to contact our agents again.

I know that the contact process may have impacted your workflow, but they are the only ones who can help us with this. I'll be adding the steps below to contact our team:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

When you have a representative with you, you can have them review the case number and see why it was closed. They should be able to see the notes of the representatives who's handling the escalation.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

We appreciate your patience. Kindly update this thread after contacting live support. I want to make sure this is taken care of for you.

I wish I would have read this thread prior to committing to direct deposit for my employees. I have had the error code 40001 when trying to activate direct deposit since the beginning of January with no help from customer support. I have spent hours on the phone with them verifying my data, rebuilding my data, updating payroll and sending my information to "the back end team". I have been told all of the above things; the address doesn't match, we can't verify your bank, we need you to send us your Articles of Operation, etc. I have emailed required documents and received a confirmation email that paperwork was successfully completed, a second email stating that the request would be completed with 24-48 hours, a third email that the request could not be completed, a fourth email with instructions on how to activate Direct Deposit and a fifth email that all requests would be completed within 24-48 hours--all with 10 minutes of each other. Then 48 hours later receive an email that the case has been closed. And I'm still getting the error code 40001.  Each time I contact customer service it is the same process and waste of my time.  The customer service reps have very little knowledge of how quickbooks work and repeat the same information every time. After todays conversation with customer service, I received an email stating that I have been added to the affected users under INV-48422 and that the product engineers have made it their top priority to resolve this issue. They have no turnaround time and have advised me to wait for an email update. Maybe it would be helpful if quickbooks could write a letter that I could send to my employees explaining why with todays technology I am having to mail their paycheck to them.  I have very little faith that the product engineers have the ability to resolve the issue. At what point do I cancel Quickbooks and ask for a refund for services not rendered?

This is not the experience I want to you go through with our support, @sharijay.

I appreciate you for joining in this thread and sharing the detailed steps you've done to isolate the problem. I'm here to present some tricks about activating Direct Deposits (DD) in QuickBooks Desktop (QBDT) Payroll.

I've checked the INV-48422 details and our engineers provided a temporary workaround. These are the following: 

• Try toggling Internet Explorer 11.0 (IE) as a default browser and adding trusted sites *.intuit.com and *.intuit.net.

Here's how: 

1. Open the IE on your computer. 
2. Click the Gear icon on the right side. 
3. Choose Internet Options, then tap Programs. 
4. Under Default Web Browser click the Make Default button.
5. Hit OK. 

For more details, check out this article: Set Internet Explorer to be your default browser.

To add trusted sites, here's how: 

1. In your IE, re-click the Settings tab. 
2. Select Compatibility View Settings.
3. In the Add, this website field, enter "https://*.intuit.com" and https://*intuit.net one at a time. 
4. Tap Add, then Close. 

• Open QuickBooks as admin. 

1. Click the Start or Window tab. 
2. Right-click on the QB icon. 
3. Tap More, then choose Run as Administrator. 

After that, I'd suggest activating the DD again to verify if it's performing well. If it's, please complete the DD enrollment. You may refer to these pages: 

• Set up your company payroll for direct deposit
• Set up direct deposit for employees
• Enter direct deposit test debits

Once everything is good, you can now pay your employees using DD. You may refer to this article for the complete instructions: Send payroll and direct deposit paychecks.

Additionally, you'll receive an update through email once this has been resolved.

To know more about requesting DD increase and handling employee's data, please visit the links below. 

• Get help if you’re over a direct deposit limit
• Workers and employees

Let me know if you have additional questions about your DD. I'm glad to provide an explanation and resolutions. Keep safe. 

I made Internet Explorer my default browser and added *intuit.com and *intuit.net to the trusted sites. Still get error code 40001 when attempting to activate direct deposit.  If this issue was a priority to Quickbooks it would not be taking months to resolve. I purchased Quickbooks Enhanced Payroll in December because I thought it would be a more efficient way to organize my companies finances but so far it has been a waste of my time and money. I would have thought that company as big as Intuit would stand behind their product and deliver what they advertise. 

I appreciate you following the workaround, sharijay.

Since you're getting the same results, I recommend contacting our QuickBooks Desktop Payroll Team. They can add your account to the investigation (INV-48422) and send updates via email once fixed.

Here's how to get in touch with them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

You can also contact them outside of QuickBooks. Use this link to chat with a representative: Do It Yourself.

Don't hesitate to post again if there are other things you need help with. I'll be around here in the Community to help you.

I followed the steps suggested in this conversation but I keep getting error code 50004. Can anyone help me so I can activate direct deposit?

I appreciate following the steps suggested above, @DE20.

I've checked our records here and found that the investigation (INV-48422) is still open. I'd recommend getting in touch with our Customer Support Team so they can add your account to the affected user. They will also send you an update through email once it's fixed.

You can follow the steps given by my colleague @MaryLandT, to connect with them.

To know more about requesting DD increase and handling employee's data, please visit the links below.

• Get help if you’re over a direct deposit limit
• Workers and employees

Kindly update this thread after contacting live support. I want to make sure this is taken care of for you. Take care.

This is unacceptable for a company who claims that Direcr Deposit is one of their features.  It has been how many months?  (8 Months as of April)  I will be switching my payroll clients to a more reliable payroll provider.

I to have been waiting since January to activate dd with the continue error 40001  its so annoying to explain for a hour with help desk to get no results.  But no problem selling me or billing me each month for payroll service.