Error code 9000 again when submitting payroll

Hello, vholloway.

I also don't want an issue to become recurring, and I expect the support people would be there every time I need help. I want to turn the tables around and help you resolve the error code 9000. 

I checked our system and we don't have any reported issue about the error code 9000 when submitting payroll. The error is usually caused by an internet connection issue. This is why it resolves itself and reappears again soon after. There are other causes for this as well: 

• Invalid security certificate.
• Sending in multi-user mode.
• A network time-outs that prevents the program from accessing the server.
• General Internet connection issues.
• Internet security and personal firewall software settings.
• Incorrect system date and time properties.

For this recent instance of the error code, have you tried updating the program and your payroll tax table? The updates help resolve error codes such as this. If you don't have the updates yet, please check these articles for the steps (payroll and program updates are separate): 

• Get the latest payroll tax table update
• Update QuickBooks Desktop to the latest release

After getting the updates, reboot your computer. Afterwards, submit your payroll again. 

If it still persists, I recommend flushing your DNS (Domain Name System) cache. This might contain outdated data that prevents QuickBooks from accessing the internet properly. Here are the steps to do this:

1. Click Start, then choose All Programs.
2. Select Accessories, then click Run.
3. In the run box, type CMD.
4. In the Command Prompt window. type ipconfig /flushdns
5. Press Enter.

More troubleshooting steps can be found in this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

After running and submitting your payroll, you can check out the articles in the Taxes topic if you need help managing your taxes and liabilities. 

Currently, we're handling a large volume of contacts during this tax season. There will be delays when you reach out to our phone support. 

I want to address other concerns you might have for QuickBooks Desktop or your payroll service. Please visit this thread again if you have more questions. 

Yes!

We have been told each time it is an Intuit issue and it won't happen again.  Well today trying to submit our payroll and I am on hold again for the same issue.

In addition we have issue trying to invite new employees to view their paychecks as of last weeks payroll.

Let's resolve the error you're encountering to submit your payroll smoothly, @bbtruck.

As mentioned by my colleague, that error 9000 is usually caused by an internet connection issue. That is why it resolves itself and reappears again sometimes. The following also causes this error:

• Invalid security certificate.
• Sending in multi-user mode.
• A network time-out prevents QuickBooks Desktop from accessing the server.
• General Internet connection issues.
• Internet security and personal firewall software settings.
• Incorrect system date and time properties.

You can resolve it by either rebooting your computer, checking your system time and date settings, or making sure to have the latest payroll tax table update. 

Here's the troubleshoot Payroll Service Server Error or Payroll Connection Error article for detailed guidance.

You can also refer to this article for more information on how to create paychecks to pay your employees.

Feel free to add a comment below if you have any other payroll concerns, I'm always here to help you. Wishing you the best!

All of those issues have been tested. 

In fact each time we encountered the error and contact tech support, they acknowledged the issue was on QB's end and it wouldn't happen again.  Here we are 2 1/2 months later still encountering the issue with no resolve.  Each time requiring us to call into tech support and spend a minimum of an hour on the phone as they escalated to higher supper.  I am just thankful the Direct Deposit at least were transferred to be deposited to our employees accounts and it is just a matter of QB server syncing back to our file to update the paychecks as sent and upload the VMP.  Extremely frustrating when you are dealing with employees pay and livelihood.

Hello,

I have been receiving this error code off and on for the last two months.  I clicked on the help tab in Quickbooks and chose get a call, which I received right away.  The person I spoke to transferred me and the next person was able to resolve the problem.  It ended up being that my internet security software was blocking my transmission.  I hope your solution is as easy as this because with other representatives I have been on the phone for over an hour with no solution to the problem.  

I was told today the issue has something to do with "other tax".  I found this item was created with the Covid pay.  Does anyone know how to resolve this issue.  I made the item inactive as the company I do the payroll for is not paying Covid pay anymore.  I will see next week if that helps.  Any other suggestions?

Let's get you to the right support team who can check your payroll information, sscruggs.

If you've already performed the steps provided by jamespaul in this thread, I recommend getting in touch with a Live Support Team. They can pull up your account and check the setup of your payroll items.

You can contact them through these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Post a question and get an answer from expert and other customers.
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).

You can also chat with them outside of the system. Just click this link to connect with a support agent: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-DIY-Payroll/23062/view.

Let me know how the contact goes by commenting below. I'll be right here if there's anything else you need help concerning payroll.

Since December 2020, when we upgraded to Enterprise 21.0, we have been receiving Error code 9000 when we submit our payroll data.  Since December 2020, each payroll we run (13 payroll in total) we have received this error code.  Every time we speak with a QB rep, we are told time and time again several different answers- nothing is consistent with their responses.  In that time, I have spoken to Priority Circle and 15 other QB reps, but to no avail there is never a permanent solution.  I am beyond frustrated with this issue.  I spend well over 2 hours on the phone each time this happens. It even got to a point that we had to redo an entire payroll over again as I was told "this would correct the problem."   We have had our IT company make changes to firewall settings, security settings, etc. We have gone through each possible solution as suggested by QB (even including all of the above mentioned solutions in the above threads).  We even reported this via the bug report under the help menu.  We are told that QB engineers know of the issue but that there are other projects ahead of this one.  Yesterday, I was told that the QB rep could no longer stay on the phone with me as she had to get to other customers.  We should be the priority at the moment.  We are getting to the point of switching vendors as we cannot seem to get answers or resolutions.   I am hoping this goes to the top of the chain and that management or engineers get this resolved. 

Hello, 

Can you please advise on my situation below that I had sent three weeks ago? I look forward to hearing from you. Thank you.

Hey again, @BuckServ88. 

Thanks for reaching back out to us with your concern about the error you're receiving in your QuickBooks Desktop account. 

If you've tried all the steps above and reviewed the articles about the error code, the best way to get this fixed is by contacting our Customer Support Team. They'll be able to use more advanced tools to look on the back end of your account. Here's how: 

1. Go to the Help menu. 
2. Choose the QuickBooks Desktop Help option. 
3. Click the Contact Us hyperlink. 
4. Give a brief description of the issue (error code: 9000) and hit Let's Talk. 
5. Scroll down and select to Get a callback. 

That's all there is to it! 

If you have any other questions or concerns, don't hesitate to ask. I'm always here to lend a helping hand. Keep us updated on how the phone call goes. Take care! 

Candace,

I appreciate the reply. As mentioned in my previous post, we have been in contact with Customer Support for the past 8 months on this issue.  The issue continues to occur each time we do payroll.  When we call Customer Support the rep mentions that their backends team has to make a change on their end.  Once the change has been completed- then the payroll goes through.  The entire process takes 1-2 hours for this to be done.  I do not have time every payroll to go back and forth trying to get the problem corrected.  We have been told several times that QB is aware of the issue- but that the issue is not a top priority to fix.  It is getting to the point that we would switch our payroll processing to another vendor.  We have been with QB for 17+ years and have never had these types of issues.  Can you please research a permanent solution to this issue?

Hi BuckServ88,

Putting myself in your situation, I would also look for a permanent solution than to call each time I process payroll, especially that this has been going on for a while now.

As much as I want to help, we're also relying on the solution from our engineers. All I can do is suggest the same thing; contact the team.

We're just around to help if you have any other questions. Take care!

Hi, 

I am getting the same error message. So I guess that I will keep trying.

This isn't the kind of impression we want you to leave with, @txladycandy.

Currently, you'll want to contact our Customer Care Support so we can include your file in the list of affected users. This way, you'll get updates about the resolution status.

Please follow the steps provided by my colleague above to reach out.

In case you need help with other payroll-related tasks, feel free to check this link to go to the page: Browse all articles for QuickBooks Desktop Payroll.

Know that you're always welcome to swing by if you still have questions or concerns with payroll. I'll be here for you. Take care and have a great rest  of the day.

Thank you for your posts BuckServ88.  We are now experiencing the same issue and beyond frustrated on what do do.  Like you, I have been on the phone with QB and our I.T. people for hours.  We are Gold Level Priority Circle, but that doesn't seem to mean anything!

Steps to Resolve QuickBooks payroll code 9000
Step 1: Disk Clean
1) You need to go to the start menu by simply pressing on the WIN key and sort control in the search box to start the Control window.
2) Currently Press the ctrl+shift keys and press the Enter
3) A consent dialog box seems to select Yes since your response.
4) From the darkened box with the blinking cursor, you Must type cleanmgr
5) Today the disc cleanup begins and you need to pick the drives by one and begin cleaning the undesirable files.
Whenever you're finished with the cleaning, assess whether you can send the guide deposits.

Step 2: A Pre-install instrument
Here you're receiving assistance from another instrument for QuickBooks. Install the Pre-Install tool and allow it to perform the job. This instrument performs all necessary steps by itself to solve the issues if any. After it's completed you must restart the pc and check when the QuickBooks payroll code 9000 is solved.

Step 3: Publisher's Certificate Revocation
You need to always have a certified variant to operate on. To Look at the Publisher's Certificate revocation You Need to follow the specified steps
1) Open Internet Explorer and Click the Internet option in the menu.
2) Click on the Advanced tab.
3) In the Safety choice, you need to clean the Check for publisher's certificate revocation check box and then click on OK.
4) Now Restart your computer to eliminate the mistake completely.

Step 4: Assess your QuickBooks Desktop Internet Link
1) From the QuickBooks Desktop click Internet Connection Installation from the menu.
2) Now you need to choose to Use my computer's Internet connection to set up a connection.
3) Click Next and click Advanced Connection Settings.
4) Click LAN Settings.
5) Once more Ensure that the Automatically Detect Settings checkbox ought to be chosen and the Proxy Server checkbox shouldn't be chosen.
6) Click OK twice and Done.

Regards,

Will

Yep I'm having the same issue. I'm ready to give up and tell my employees that I'll just run payroll a day earlier and you can get your checks mailed the old fashioned way.  I don't have time to sit on the phone for hours with tech support....plus I can't get anyone. I thought maybe it was my firewall?  It just popped up a second time in 6 months. No warning!  I'm done! 

I can see the urgency in running payroll and the convenience to have it done automatically. I have other troubleshooting steps to help you fix your payroll issue, ptramirez.

First, you'll have to make sure that QuickBooks is updated to the latest release to keep up with the latest payroll fixes. After that, get the latest tax table update. The payroll tax table provides up-to-date, accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options. To download the latest tax table, follow the steps outlined below:

1. Go to Employees, then select Get Payroll Updates.

• To know your tax table version:
  1. Check the number next to You are using tax table version:.
  2. To identify if it’s the correct version, see the latest payroll news and updates.
  3. To find more details on your tax table version, select Payroll Update Info.
• To get the latest tax table:
  1. Select Download Entire Update.
  2. Select Update. An informational window appears when the download is complete.

Secondly, if you're still having the same issue, you can check your system time and date settings.  Then, update them. 

After that, reboot your computer. Once done, try to submit payroll if it's successful.

However, if the same thing happens, I recommend reaching out to our support team so they can double-check your issue further. They also have the tools to pull up your account in a secure environment. 

Also, our phone support team may be receiving a lot of calls at the time you made a call that's why it takes a while to be connected. But eventually, an agent will be assigned to assist you. But I appreciate your time and effort in waiting in line. 

Additionally, QuickBooks provides a variety of reports that cater to your business and employees' information. You'll only have to customize them to show the data you need most. Learn from this article for your reference: Customize Payroll And Employee Reports. 

Please get back to us if you have further questions about payroll. I'll always be right here to help.