Hi QuickBooks team - if I'm reading this thread correctly, it looks like this has been a known issue for almost a year.  When can we expect this problem to be fixed?  One of my payroll clients is experiencing this issue regularly, and they're getting ready to go back to ADP.  Very frustrating!

Hello there, @RRadcliffe. I can see how it affects you and your business.

Yes, this is an issue recorded by our software team. For now, our engineers are still working on resolving this and we're not given any time frame when it will be sorted out. If you haven't contacted them, I'd recommend doing so. This way, we can add your company details as one of the affected users. 

You can follow the steps shared in this thread, or log in to your company file and go to the Help menu. Then, select QuickBooks Desktop Help. You can provide this number (INV-46520) to them to accomplish more quickly.

We appreciate your patience while we're working on this matter. The Community is always here to help with your QuickBooks concerns. 

Experiencing this error today as well. "Problem adding new data to QuickBooks. Inconsistent data in downloaded employees." No error number, no further guidance. Have called Support twice and got the wrong support group. Currently awaiting a call back - have now waited over an hour for that. I can't believe this issue has been around for A YEAR and there is no fix or workaround yet! As the rest of you, I have a deadline for submitting the payroll. Very frustrated! I cannot charge my client for the time I am wasting on hold or waiting for a callback. 

Please fix this or publish a workaround that can be done by the end user!

This is truly unacceptable.  I am currently on hold on my cell phone for over an hour and on "chat" hold for about the same time.  Hire some people Intuit and fix the problem.

This error message is not specific.  What data is a problem and needs to be corrected?

Thanks

Hi did you ever find a resolution to your problem sending your payroll? 

I'm experiencing the same problem.  Waiting for a tech to reach out with help.

Hello,  I have done everything suggested and still receiving the error "warning" and  I can not submit my payroll

I'll make sure that you can get rid of that error, jh60.

Generally, payroll service connection errors are caused by an invalid security certificate or improperly configured internet security/personal firewall software settings. To isolate this issue, you can perform the troubleshooting steps in this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

If you've already performed them, I'd recommend getting in touch with technical supports. This way, we'll be able to look into your account through screen sharing and then perform an investigation. Here's to contact us:

1. Open your QuickBooks Desktop.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter the error that you've encountered in the description box, then hit Let's talk.
5. Choose a way to connect.

Once it's rectified, feel free to read these articles to be guided in running your payrolls:

• Send payroll and direct deposit paychecks
• How do I create a paycheck for an employee?

Drop me a comment below if you need more help with working in the areas of QuickBooks. Take care and have a great rest of the day.

For anyone wanting to know about the fix to this problem, here is what I have learned. 

(I am a user and do not represent Intui/Quickbooks but just went through this today)

1. This is occurs (inconsistently) when there is a change to employee Bank Account information.

2. This is a known issue that occurs intermittently and QB hasn't been able to isolate the problem which means they aren't able to provide a permanent fix.

3. There is no way to fix this on your own. You must call QB Payroll Support.

Payroll tech support will access your account and sync the account information. You will then be able to send payroll.

getting error message : inconsistent data in downloaded employees

Hello, wise38.

Let's get this fixed by updating QuickBooks Desktop to the latest release as well as the payroll tax table.  

Here's what you'll need to do:

1. Go to the File menu at the top.
2. Then, Close Company/Logoff.
3. Go back to the File menu and choose Exit.
4. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
5. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
6. In the Options tab, choose Mark All and Save.
7. Mark the Reset Update box in the Update Now tab.
8. Click the Get Updates button.
9. Once the Update Complete appears, close and re-open the program.
10. If you get the message to install update, select Yes. Restart your computer after the installation. 

When done, proceed by downloading the latest tax table update: 

1. From the Employees menu, choose Get Payroll Updates. 
2. Tap Download entire payroll update.
3. Select the Download Entire Update checkbox.
4. Click Download Latest Update.

A window will appears once the download is complete.  

Once done with the above steps,  try to process payroll again. Verify to see if it works. However, If error persists, we can run to resolve possible data issues using the Rebuild and Verify Utility. 

The verify and rebuild utility is the first step for the data related issues.

Run the Rebuild Utility

1. From the File menu, choose Utilities > Rebuild Data.
2. If you are prompt to back up your company file, click on OK. Note: You may get “QuickBooks is not responding” message on your screen. However, you don’t have to worry at all because the rebuild process is still going on. You need to wait for the process to get finished.
3. Once you get a message Rebuild has completed, click on OK and go to the next step.

Run the Verify Utility

1. From the File menu, go to Utilities and then click on Verify Data.
2. When you get the message QuickBooks detected no problem with your data, you need to click on OK and you can keep working on your QuickBooks company file.
3. If any issue is identified after running the Verify utility, you will be asked to choose Rebuild Now or View Errors.
4. Click on Rebuild Now. 

Check out the following articles below for the outlined steps. 

• Update QuickBooks Desktop to the latest release
• Get the latest payroll tax table update

For additional reference, check out this link to know more about troubleshooting payroll errors: Troubleshoot Payroll Service Server Error or Payroll Connection Error. 

Please know that the Community has your back should you have any questions. Wishing you and your business continued success. Stay safe!

That above did not work for me. However, I was given this "fix" from someone at QB a while ago, and of course I forgot to do it so now I have this problem again. 

This is what I was told to do. When we added a new employee/changed an employees banking information, I did this and we did not have any issues.

If someone wants to adjust bank account information, submit payroll to qb with everyones name but at 0.00 amount. This should let QB update everything. Then try to submit a normal payroll.

They said that updates the information on both sides and does not cause a fuss. Hopefully this works for people. 

@Bstandridge thank you so much for sharing!  Been having this problem for over a year now and today I spent 45 minutes on the phone with Intuit trying to fix this before the agent accidentally hung up on me without fixing the problem!  You have seriously saved my day.

Unable to enter new employee direct deposit information..."direct deposit button is faded out"

I recognize how important it is to enter new employee direct deposit information in QuickBooks Desktop, ymorse. I'm here to help you with that.

Before proceeding, please make sure the direct deposit is activated. This could be the cause why you're unable to add the employee's details. 

If it's already activated, I'd suggest closing QuickBooks and then reopening it as an admin. To do this, right-click on the QuickBooks icon and then select Run As Administrator. 

Also, I'd recommend updating QuickBooks Desktop and getting the newest payroll tax table. This keeps your software up-to-date and helps you stay compliant with paycheck calculations.

If none of these fixes the problem, you can run the Verify and Rebuild Data utility in the system. The tool scan data issues within the company file and self-resolves them.

1. Go to the File menu and then select Utilities.
2. Select Verify Data, then wait until the diagnosis is finished.
3. If there are issues, rebuild the company file.
4. Tap File menu and Utilities again.
5. Use Rebuild Data this time, then click OK.
6. Follow the onscreen steps to finish the process.

You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

For more tips about managing your employees' direct deposit in payroll, please see this article: Set up Direct Deposit for Employees.

Additionally, it's easy to view your employee data and track your business finances with QuickBooks. To do this, you can open any Excel-based payroll reports that suit your needs. 

You can always get back here and post a question if you need help resolving QuickBooks issues, ymorse. I'm always around to help. Have a good one. 

This is the entire message I am getting: 

Problem uploading data to service.  Sign-on was rejected. (I changed my PIN as I was told to do that by previous person.) 

ALERT: May 31, 2022 QUICKBOOKS 2018 will be discontinued (I don't have 2018, I have Pro 2019 and I got this message when I logged into QB today. 

To avoid interruptions to your service, purchase and register a supported version of QB. 

Message Code 1202

Intuit has been informed that credit to Lucia Alvadrado's bank account number is returned. 

Hey there, @kkpcolo1. 

It's great to see a new person with us in the Community. Thanks for chiming in on this thread also. 

In this case, I suggest getting in touch with our Customer Support Team so they can take a closer look into your account and help you further. Here's how: 

1. Go to the Help (?) icon. 
2. Press the Contact Us button. 
3. Give a brief description of the issue and hit Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy! 

Keep us updated on how it goes. It's my priority that you get back to running your business as soon as possible. Have a great day! 

Not surprisingly, this is still an issue.  I followed all of the recommendations here to Rebuild and Verify the data file, to run QB as Administrator, to refresh the QB updates, to refresh the payroll updates, to backup the data files, to reboot the computer, etc.  None of that fixed the problem.

In the end, I used the Help screen to Contact QB, and gave them this article, and specifically the INV-46520 reference.  The problem was fixed by Chat in 15 mins or less.

I hope my post saves you some time.

Hi,  I have tried signing off and everything that I can think of.  I am having problems when I get to Send All.  I keep receiving the message Inconsistent data in new downloaded employees.  What do I do?

Hello, @1991782.

Thanks for joining this thread. I understand how this issue affects your workflow, and I'm here to make sure your concern will be addressed properly.

Currently, we have an ongoing investigation (INV-46520) about getting the error message when sending payroll. Rest assured that our engineers are working diligently to get it resolved.

I recommend contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you can get updates on the status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Once resolved, these articles has more details about running payroll in QuickBooks Desktop:

• Send payroll and direct deposit paychecks
• How do I create a paycheck for an employee?

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

I have the same issue now that one of my employees added a 2nd account.  I had to tell him that there is an issue adding a 2nd account to split his paycheck for now so I can send this payroll out.  I see that someone here got the issue resolved but HOW is it resolved.  I am on hold for over 30 mins already after I was told I will be transferred to the right department.  I have Quickbook Enterprise and should have priority support but that does not matter I guess.  I will try the chat.

Thanks MelissaSF.  I just contacted support and they fixed the problem (from there end) in less than a minute.

I was able to clear it by opening the employee edit window and making changes to their direct deposit. Once selecting "ok", QB payroll service automatically started and I was able to send the change data successfully. I then changed the DD info back to what it should be and QB automatically started the send payroll data and did so successfully. I then closed the employee edit window and was able to run and send payroll successfully.

My issue is I'm not putting in the correct passcode apparently. I have gone in and changed the passcode per the instructions on another page but still not able to send the direct deposit info in.